Photospecialist.ieReviews:
490 reviews in the last 12 months558 total reviews
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Jan 13, 2023
Verified review
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Reviews for Photospecialist.ie
Feb 13, 2023
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Feb 7, 2023
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Jan 30, 2023
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Jan 27, 2023
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Jan 26, 2023
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Jan 24, 2023
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Jan 14, 2023
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Jan 14, 2023
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Jan 13, 2023
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Jan 10, 2023
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Jan 4, 2023
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Dec 22, 2022
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Dec 18, 2022
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Dec 17, 2022
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Dec 17, 2022
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Dec 16, 2022
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Dec 15, 2022
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Dec 9, 2022
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Jul 17, 2023
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Unacceptable Communication and Website Order Information-
First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
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Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review.
I see that you had contact with my colleague on Friday and you recieved the track&trace email.
We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.
May 5, 2023
Verified review
Received used camera body separated from kit instead of brand new camera body
After sending back used camera that I received instead of a new one it's been over 3 weeks now and I have no refund and 0 clarity on when I'll get my money back.
Support responded to me after 2 weeks saying that there was an error processing my refund and with apologies. No ETA for refund.
Waiting days in silence.
Very frustrating experience!
Got my refund on Jun 1. Sent item back on May 5.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read about your experience.
I have pulled up your order and see that there was late response time. Due to low staff we have a back up and try to help everyone as soon as we can. During that time there were also Dutch holidays, so the finance deparment was closed for a few days. And then the error happened. Everything that could prevent a speedy refund has happened in your case.
I will contact you by email.