Photospecialist.ieReviews:
490 reviews in the last 12 months558 total reviews
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Jan 13, 2023
Verified review
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Reviews for Photospecialist.ie
Jan 9, 2023
Verified review
Very disappointed with the communication. I have sent various emails asking for an update on my shipment as I was sent an email on the 30th of December to say that it has been shipped but there has been no update on when it will actually be delivered so I am very disappointed as it was due to be a present
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Answer by Photospecialist.ie
Jan 10, 2023
How frustrating to read that you haven't received the package yet! I have started an investigation and sent you more information via email. Are we in further contact there?
Feb 18, 2023
Verified review
Misleading Selling Practices
On multiple occasions ive been tricked into buying extra products from this website. They seem to always leave out details that will lead you to buying something thats already included or that you thought would have already been included.
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Answer by Photospecialist.ie
Feb 20, 2023
We would like to get in touch with you about this. On our product pages is always described what is included at the article. Ofcourse we also mention some accesoires that are available to purchase. If you have any difficulties, you can always contact us.
Dec 20, 2022
Verified review
Your contact with clients is a disaster. No one get back when you order or send a request in...Room for improvement. No one answers the phone!!
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Answer by Photospecialist.ie
Dec 20, 2022
Sorry you weren't able to reach us. We see the order is on its way now and you were able to reach us.
Jun 10, 2023
Verified review
very slow to ship
ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
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Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review.
I am sorry to hear that it all took so long and I will see into this.
I don't see any comminication about this, so I will send you an email so we can solve this.
Jul 31, 2023
Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
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Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Jan 2, 2023
Verified review
Says 2 to 4 days delivery and still waiting for it over a week later
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Answer by Photospecialist.ie
Jan 6, 2023
Sorry about the delay. Due to the Christmas and new year there was probably a delay at DHL. Luckily we see that everything has been deliverd by now. We hope you enjoy your package!
Jun 28, 2023
Verified review
Order arrived with EU socket not suitable for Ireland
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Answer by Photospecialist.ie
Jun 30, 2023
Thank you for your review.
I am sorry to read that you didn't recieve the correct plug. This usually is standard in the order.
I will send one your way and send you an email.
My apologies.
Dec 20, 2022
Verified review
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