Photospecialist.ieReviews:
481 reviews in the last 12 months543 total reviews
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Jan 13, 2023
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This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Reviews for Photospecialist.ie
2 days ago
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3 days ago
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Oct 24, 2023
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Lowest prices, shipping could be faster, but always gets here - also tracking is non-existant.
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Oct 19, 2023
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Awsome product great value
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Answer by Photospecialist.ie
Oct 20, 2023
Thank you so much!
Oct 10, 2023
Verified review
Return policy is vague, I bought an incorrect item for my son and the cost to return was half the cost of the item. I could not see the return policy on the website, which meant I had to email my enquiry to get information. I know there is a cost to all businesses, but a little more transparency would be helpful. I am a returning customer as they have a wide choice of super products for photographer/videographers… it’s a shame, otherwise 5 stars would have been my rating
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Sep 30, 2023
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Nothing special with the process irsrrvjce
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Sep 29, 2023
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Sep 28, 2023
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Great on price, but after allowing me to choose a delivery date, you were a day late
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Sep 25, 2023
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Have ordered from them before and satisfied and am waiting on order to arrive now but no tracking on due time,only flaw i found with this shop.Would be nice to know arrival time.
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Answer by Photospecialist.ie
Sep 25, 2023
Thank you for your compliment!
Of course, I understand and will send you an email about this.
Sep 1, 2023
Verified review
Good prices
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Aug 29, 2023
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Aug 23, 2023
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Ordered a monitor, it was great and the delivery was fast the only downside is I got the wrong plug for the monitor it didn’t come with a 3 pin plug but a 2 pin one other than that it was good
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Answer by Photospecialist.ie
Aug 23, 2023
Thank you for taking the time to leave this review.
I apologize that you did not receive the correct plug, of course I will make sure you will receive it from us.
I am glad to read that you are otherwise satisfied with us.
Aug 18, 2023
Verified review
Items arrived in perfect condition.
I was supposed to receive a confirmation but got none. Would have felt more comfortable had I received one, especially as it's stated on the site when you place the order.
Prices were more competitive than any other website and overall, would be happy to shop here again.
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Aug 11, 2023
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Received the goods promptly, pleased with them.
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Aug 9, 2023
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Lack of order confirmation email causes worry
Positives: very good price, item did arrive eventually , professional staff will call you back.
Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday.
Update: they sent a €20 refund to compensate.
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Aug 2, 2023
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No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
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Jul 31, 2023
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No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
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Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Jul 18, 2023
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As soon as purchase is done u need to let customer know it's done
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Jul 17, 2023
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Unacceptable Communication and Website Order Information-
First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
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Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review.
I see that you had contact with my colleague on Friday and you recieved the track&trace email.
We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.
Jul 16, 2023
Verified review
Excellent pricing and service. Unfortunately the email address and phone number doesn't work
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