Photospecialist.ieReviews:
315 reviews in the last 12 months655 total reviews
Good
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Dec 7, 2023
Verified review
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie
May 11, 2023
Verified review
Brought RS3 combo and had the best price available, and the support staff is very responsive as well. Will highly recommend photospecialist.ie over the physical shops in Ireland, who charge by over few hundred euros more.
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May 11, 2023
Verified review
Efficient Service
Genuine items, as described and quick delivery.
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May 11, 2023
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May 10, 2023
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May 7, 2023
Verified review
Good prices and a swift delivery to Ireland.No hassle with customs/extra fees.
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Answer by Photospecialist.ie
May 8, 2023
Happy to read that everything went smooth! Hope to see you again.
May 5, 2023
Verified review
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May 5, 2023
Verified review
Received used camera body separated from kit instead of brand new camera body
After sending back used camera that I received instead of a new one it's been over 3 weeks now and I have no refund and 0 clarity on when I'll get my money back.
Support responded to me after 2 weeks saying that there was an error processing my refund and with apologies. No ETA for refund.
Waiting days in silence.
Very frustrating experience!
Got my refund on Jun 1. Sent item back on May 5.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read about your experience.
I have pulled up your order and see that there was late response time. Due to low staff we have a back up and try to help everyone as soon as we can. During that time there were also Dutch holidays, so the finance deparment was closed for a few days. And then the error happened. Everything that could prevent a speedy refund has happened in your case.
I will contact you by email.
May 3, 2023
Verified review
Good delivery and information
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Answer by Photospecialist.ie
May 6, 2023
Thank you so much! Hope to see you soon again.
May 1, 2023
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