Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

292 reviews in the last 12 months655 total reviews  

4.46
Good

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Certified since: Apr 11, 2018
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Photospecialist.ie fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Aug 9, 2023
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Aug 9, 2023
 Verified review

Lack of order confirmation email causes worry

Positives: very good price, item did arrive eventually , professional staff will call you back. Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday. Update: they sent a €20 refund to compensate.
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Aug 8, 2023
 Verified review
Very speedy service and good value.
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Aug 7, 2023
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Aug 6, 2023
 Verified review
Delivered when they said they would. Support response is quick. Need to change your address system as Leixlip in Kildare Ireland defaults to Naas which is a completely different place. I was reluctant to order 3 cameras because of this error in your address system. Thanks
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Aug 3, 2023
 Verified review
I was positively surprised. The ordered item arrived within a few days as promised. Prices very compatible. Will certainly order again.
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Answer by Photospecialist.ie
Aug 4, 2023
Thank you for sharing your experience!
Aug 3, 2023
 Verified review
Good after sales service - had a problem with a faulty cable and it was replaced.
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Aug 2, 2023
 Verified review
No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
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Aug 1, 2023
 Verified review
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Answer by Photospecialist.ie
Aug 2, 2023
Thank you for your rating!
Jul 31, 2023
 Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
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Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Jul 29, 2023
 Verified review
Item received was perfectly packaged and in great working order, delivered on actual specified date, very smooth transaction, happy days. Would purchase again from this company.
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Jul 28, 2023
 Verified review
nothing
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Jul 25, 2023
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Jul 25, 2023
 Verified review

Product as described.

Product arrived quickly, well packaged and complete.
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Jul 23, 2023
 Verified review
All good but better stocks of batteries and assessories would help with wait times
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Jul 21, 2023
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Jul 20, 2023
 Verified review
I have bought a number of products now some of them high value items. On every occasion they arrived on time and in perfect order. I would highly recommend them.
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Answer by Photospecialist.ie
Jul 20, 2023
Thank you verry much!
Jul 19, 2023
 Verified review
Great service and value.
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Answer by Photospecialist.ie
Jul 19, 2023
Thank you so much!
Jul 18, 2023
 Verified review
Great prices, decent shipping times, well packaged.
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Jul 17, 2023
 Verified review

Unacceptable Communication and Website Order Information-

First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
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Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review. I see that you had contact with my colleague on Friday and you recieved the track&trace email. We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.