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certified since: Apr 11, 2018
updated on: Mar 25, 2023
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
Mar 12, 2023
I was sent a new item that has never worked for my daughters christmas present ,I have emailed them but nothing has been done, it is a scam, I have paid and received a box with a non functional item inside . I would not recommend this site to anyone
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Answer by Photospecialist.ie
12 days ago
We've been in touch about your order and we have sent you a return label to return the item. Unfortunately we haven't received it till now. Our last contact was in January, already 1 month after receiving your item.
Verified review
Mar 7, 2023
Late delivery and basically uncontactable
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Answer by Photospecialist.ie
Mar 8, 2023
When we check your order, we see it indeed took a while longer to be received. Probably because of the new year in between. Our apologies for the delay and that you weren't able to reach us.
Verified review
Feb 24, 2023
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Answer by Photospecialist.ie
Feb 27, 2023
We're sorry to see you're not happy. If we can help you, please contact us.
Verified review
Feb 10, 2023
Completely dishonest website states items marked as in stock will be despatched the same day. What it doesn't say is that only applies to items in the central warehouse. Other items have to be transferred to the warehouse from shops and it can take up to 4 days before despatch. I only found this out when I emailed asking for tracking. I was then told it would despatch next day. Next day I get an email saying "We will check the delivery time with our supplier and keep you informed." So it appears the item is not in stock at all. I tried to raise this using the online chat, but the link doesn't work. Tried calling, and after initially being informed there was a 3 minute wait I got a recorded message saying no agents were available. I've no idea when I'll get my order and can't even get an email response at this stage. Avoid like the plague. I'd give zero stars if I could.
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Answer by Photospecialist.ie
Feb 14, 2023
Sorry that it wasn't clear that the package wasn't directly in stock in our warehouse. The second e-mail about the delivery was indeed a fault from our colleague and we will discuss this internally. We've informed you about your package being on its way at the moment.
Verified review
Feb 8, 2023
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Answer by Photospecialist.ie
Feb 8, 2023
Thank you for your review. We are sorry you're not satisfied. Can you email us your feedback to reviews@kamera-express.nl?
Verified review
Feb 8, 2023
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Verified review
Feb 7, 2023
Sold my data so I got numerous scam emails and texts before delivery
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Answer by Photospecialist.ie
Feb 8, 2023
We are sorry to hear that. We only share your data with the parties (such as the courier company, for example) that you yourself consent to when you purchase.
Could you forward those emails to us, by sending them to reviews@kamera-express.nl? We would like to review them. Thank you.
Verified review
Jan 26, 2023
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Verified review
Jan 24, 2023
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Verified review
Jan 20, 2023
Ordered an Eizo CG319X from photo specialist. Price was good, delivery notifications were vague with tracking handover between DHL and An Post unclear and not specific. Mains lead supplied was inappropriate for the region.
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Answer by Photospecialist.ie
Jan 20, 2023
Sorry that the delivery was vague. Hopefully you received your monitor and enjoy using it now!
Verified review
Jan 19, 2023
Terrible delivery times and communication extremely poor.
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Answer by Photospecialist.ie
Jan 20, 2023
Sorry to read about that. I see that we contacted you about some delay and that the order had been shipped and is already received. Our apologies for the delay.
Verified review
Jan 18, 2023
Incorrect order, missing component, customer support not resolving matter after 1 month. Terribly disappointed by this company.
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Answer by Photospecialist.ie
Jan 19, 2023
Unfortunately it seemed that a whole other article had been send to you. We're having contact per mail now to solve this matter for you.
Verified review
Jan 13, 2023
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Answer by Photospecialist.ie
Jan 13, 2023
We're indeed based in the Netherlands. Sorry to read that your package was delayed according to wrong details. Luckily you was able to pick it up.
Verified review
Jan 12, 2023
every time I called the support line to find out where my package was I got an answer machine saying there's no support person to take your call. That happened many times (and not over lunch time for instance).
Also the chat bot does not work
I used email in the end and it took 2 days to get back to say they were looking into it.
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Answer by Photospecialist.ie
Jan 13, 2023
We're very sorry you weren't able to reach us. At the moment there a lot of questions and we try to answer everyone as soon as possible. Thank you for your patience. We see you received the package in the mean time. Our apologies for the delay at the post office!
Verified review
Jan 10, 2023
No sign of my delivery still.
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Answer by Photospecialist.ie
Jan 10, 2023
Sorry to read that your package has been delayed! I have started an investigation and sent you more information via email. Are we in further contact there?
Verified review
Dec 26, 2022
Just took longer than stated
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Answer by Photospecialist.ie
Dec 27, 2022
Sorry that it took longer to receive your order. Hopefully everything else is to your liking.
Verified review
Dec 25, 2022
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Answer by Photospecialist.ie
Dec 27, 2022
We're sorry to see that you're not satisfied. If there is anything we can do to help you, don't hesitate to contact us.
Verified review
Dec 22, 2022
I am still waiting for my trail camera,
No information on where it is or when it will arrive.
This is a present for my friend and I am annoyed that it will
Not be here for Christmas. Please help
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Answer by Photospecialist.ie
Dec 22, 2022
Because not everything you ordered was directly in stock, we've just changed your order for you and emailed you about it. We gave you another SD-card, because the other one isn't coming in.
Verified review
Dec 17, 2022
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Verified review
Dec 15, 2022
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