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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
Return policy is vague, I bought an incorrect item for my son and the cost to return was half the cost of the item. I could not see the return policy on the website, which meant I had to email my enquiry to get information. I know there is a cost to all businesses, but a little more transparency would be helpful. I am a returning customer as they have a wide choice of super products for photographer/videographers… it’s a shame, otherwise 5 stars would have been my rating
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Sep 30, 2023
Verified review
Nothing special with the process irsrrvjce
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Aug 23, 2023
Verified review
Ordered a monitor, it was great and the delivery was fast the only downside is I got the wrong plug for the monitor it didn’t come with a 3 pin plug but a 2 pin one other than that it was good
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Answer by Photospecialist.ie
Aug 23, 2023
Thank you for taking the time to leave this review.
I apologize that you did not receive the correct plug, of course I will make sure you will receive it from us.
I am glad to read that you are otherwise satisfied with us.
Aug 9, 2023
Verified review
Lack of order confirmation email causes worry
Positives: very good price, item did arrive eventually , professional staff will call you back.
Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday.
Update: they sent a €20 refund to compensate.
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Aug 2, 2023
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No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
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Jul 31, 2023
Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
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Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Jul 17, 2023
Verified review
Unacceptable Communication and Website Order Information-
First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
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Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review.
I see that you had contact with my colleague on Friday and you recieved the track&trace email.
We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.
Jul 14, 2023
Verified review
Inaccurate Address
For some obscure reason the address on my rather expensive parcel was totally wrong, so wrong the address didn't exsist. The only element of the address that was correct was my post code and locality. Fortunately a person at my local sorting office was familiar with part of the address. The parcel was very nearly returned to sender.
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Jun 28, 2023
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Order arrived with EU socket not suitable for Ireland
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Answer by Photospecialist.ie
Jun 30, 2023
Thank you for your review.
I am sorry to read that you didn't recieve the correct plug. This usually is standard in the order.
I will send one your way and send you an email.
My apologies.
Jun 10, 2023
Verified review
very slow to ship
ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
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Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review.
I am sorry to hear that it all took so long and I will see into this.
I don't see any comminication about this, so I will send you an email so we can solve this.
May 5, 2023
Verified review
Received used camera body separated from kit instead of brand new camera body
After sending back used camera that I received instead of a new one it's been over 3 weeks now and I have no refund and 0 clarity on when I'll get my money back.
Support responded to me after 2 weeks saying that there was an error processing my refund and with apologies. No ETA for refund.
Waiting days in silence.
Very frustrating experience!
Got my refund on Jun 1. Sent item back on May 5.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read about your experience.
I have pulled up your order and see that there was late response time. Due to low staff we have a back up and try to help everyone as soon as we can. During that time there were also Dutch holidays, so the finance deparment was closed for a few days. And then the error happened. Everything that could prevent a speedy refund has happened in your case.
I will contact you by email.
Apr 25, 2023
Verified review
Purchase was easy but online auto-address feature is a problem
Purchase was easy and packaging also very quick.
The auto-address function on the web page needs refining. After changing my address to the correct address, the online system decided this was not correct and changed to an incorrect address and town. I contacted the vendor, whom should have been able to instruct the courier to change this but told me I had to contact the courier instead and arrange to collect!! My package eventually arrived after bouncing back and forth between sorting centers. Had it not been for the Eir-code, the package would have been lost or returned to sender. The webpage is advertised as an Irish .ie website (misleading) but shipping and product are not located in Ireland.
I received the product in good order and well packaged.
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Answer by Photospecialist.ie
Apr 26, 2023
I am sorry to hear that this didn't go as planned. Once the order has been send, we can not change the address. It needs to come back first, so we can change the lable. But I am glad to hear that it arrived in good order.
We are a company Kamera Express located in The Netherlands, this is also mentioned on the website. We have take over Photospecialist and due to currency and not to confuse the customer, we kept the website.
Apr 7, 2023
Verified review
Delivery of goods could be faster. Everything else ok.
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Answer by Photospecialist.ie
Apr 10, 2023
We ship from the Netherlands, I understand very well that you would like to have the items faster, we will do our best! Hope you enjoy your order.
Apr 6, 2023
Verified review
It was a fast delivery, unfortunately the product wasn't sealed and some items were missing from the kit (battery). The product itself is to my liking and I am in communication with photosepecialist to get the missing battery.
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Answer by Photospecialist.ie
Apr 7, 2023
Thank you for your review. I can see that there is communication of email, so I will keep you informed.
Apr 5, 2023
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Mar 29, 2023
Verified review
Expensive delivery charges
Poor delivery, took over a week for shipment to arrive. Stuff I ordered on the same day from other suppliers arrived within three days.
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Answer by Photospecialist.ie
Mar 30, 2023
Sorry it took a little longer. We're shipping from the Netherlands, so unfortunately sometimes it happens.
Feb 18, 2023
Verified review
Misleading Selling Practices
On multiple occasions ive been tricked into buying extra products from this website. They seem to always leave out details that will lead you to buying something thats already included or that you thought would have already been included.
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Answer by Photospecialist.ie
Feb 20, 2023
We would like to get in touch with you about this. On our product pages is always described what is included at the article. Ofcourse we also mention some accesoires that are available to purchase. If you have any difficulties, you can always contact us.
Jan 24, 2023
Verified review
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Jan 20, 2023
Verified review
Price was good but…
Ordered an Eizo CG319X from photo specialist. Price was good, delivery notifications were vague with tracking handover between DHL and An Post unclear and not specific. Mains lead supplied was inappropriate for the region.
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Answer by Photospecialist.ie
Jan 20, 2023
Sorry that the delivery was vague. Hopefully you received your monitor and enjoy using it now!
Jan 12, 2023
Verified review
every time I called the support line to find out where my package was I got an answer machine saying there's no support person to take your call. That happened many times (and not over lunch time for instance).
Also the chat bot does not work
I used email in the end and it took 2 days to get back to say they were looking into it.
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Answer by Photospecialist.ie
Jan 13, 2023
We're very sorry you weren't able to reach us. At the moment there a lot of questions and we try to answer everyone as soon as possible. Thank you for your patience. We see you received the package in the mean time. Our apologies for the delay at the post office!
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