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Reviews for Photospecialist.ie
Top positive review
Photospecialist.ie customer
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Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Photospecialist.ie customer
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Nov 25, 2022
Verified review
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Photospecialist.ie customer
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2 days ago
Verified review
Nothing special with the process irsrrvjce
Photospecialist.ie customer
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12 days ago
Verified review
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
Answer by Photospecialist.ie
12 days ago
Thank you so for leaving this review Eugene.
However calling people names is not necessary and I have explained twice to you that I will take it up with the correct deparments to improve this.
I understsand that you are disappointed with us, because we can not match the price. We do not promise a low price match, we promise the best price we can give. When company's only have an online shop or maybe 3 fysical shops it is understandable they can lower their prices. And I have send you an email this morning that I would discuss this with my manager and get back to you on this.
Instead of giving me the time to get back to you, you leave another review.
Photospecialist.ie customer
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Sep 12, 2023
Verified review
I am very dissatisfied with this company because its description of the product does not correspond to availability. I waited 2 weeks for a refund, 5 days. My birthday gift was spoiled. I'm very displeased. This is the most incompetent company I've ever had in my entire life.
Answer by Photospecialist.ie
Sep 13, 2023
Thank you for taking the time to leave this review.
I can imagine that this is a disapointment and I so sorry about this and I will contact you via email.
Photospecialist.ie customer
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5 days ago
Verified review
Not based in Ireland, doesn’t have the stock they advertise.
Answer by Photospecialist.ie
4 days ago
Thanks, it is indeed true that we do not have a shop in Ireland. Our central warehouse is in the Netherlands. We have this information on our website. If you have any questions about this, you are of course always welcome to contact us, we are happy to help.
Photospecialist.ie customer
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Sep 11, 2023
Verified review
Answer by Photospecialist.ie
Sep 13, 2023
Thank you for leaving this review, Ann.
I have pulled up your information and will contact you to see what we can do to make your experience better with us.
Photospecialist.ie customer
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Aug 9, 2023
Verified review
Lack of order confirmation email causes worry
Positives: very good price, item did arrive eventually , professional staff will call you back.
Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday.
Update: they sent a €20 refund to compensate.
Photospecialist.ie customer
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Aug 2, 2023
Verified review
No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
Photospecialist.ie customer
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Aug 23, 2023
Verified review
Ordered a monitor, it was great and the delivery was fast the only downside is I got the wrong plug for the monitor it didn’t come with a 3 pin plug but a 2 pin one other than that it was good
Answer by Photospecialist.ie
Aug 23, 2023
Thank you for taking the time to leave this review.
I apologize that you did not receive the correct plug, of course I will make sure you will receive it from us.
I am glad to read that you are otherwise satisfied with us.
Photospecialist.ie customer
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Jul 14, 2023
Verified review
Inaccurate Address
For some obscure reason the address on my rather expensive parcel was totally wrong, so wrong the address didn't exsist. The only element of the address that was correct was my post code and locality. Fortunately a person at my local sorting office was familiar with part of the address. The parcel was very nearly returned to sender.
Photospecialist.ie customer
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Jul 12, 2023
Verified review
They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.
Answer by Photospecialist.ie
Jul 13, 2023
What a disappointment to read that you think this. We are an official dealer and would never send damaged products. I am pleased to look into how this could have happened with you.
Photospecialist.ie customer
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Jul 17, 2023
Verified review
Unacceptable Communication and Website Order Information-
First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review.
I see that you had contact with my colleague on Friday and you recieved the track&trace email.
We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.
Photospecialist.ie customer
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Jul 25, 2023
Verified review
Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.
Answer by Photospecialist.ie
Jul 29, 2023
It is true that we are in the Netherlands, our address form is therefore also European, sorry that it did not go well for you. I would like to get in touch with you so that we can resolve this.
Photospecialist.ie customer
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Jul 24, 2023
Verified review
I ordered an item and didn't receive it
I tried to contact and my emails were sent back to me
I tried to phone for days and no answers.
I'm fuming over the operation system here.
Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Photospecialist.ie customer
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Jul 19, 2023
Verified review
Refund processing is extremely slow
Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.
Answer by Photospecialist.ie
Jul 19, 2023
Thank you for taking the time to leave this review.
I have checked your emailaddress, but I do not see any succeded orders, so I do not understand what this is about.
So I will contact you via email to see what is going on.
Photospecialist.ie customer
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Jul 31, 2023
Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Photospecialist.ie customer
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Jun 12, 2023
Verified review
My whole problem started at the checkout stage. I entered my correct address details and when it came to shipping my address was always incorrect as it kept putting my eircode just after my house number and it gave me no confidence that it would arrive at the correct address as requested. I tried to access my account details and change the address from there but I could not access the details due to an error message, cheers
Answer by Photospecialist.ie
Jun 12, 2023
Hello Michael,
Thank you for leaving this review.
I see that you have contacted us about this issue and we arranged to made the order by hand.
I will also send you an email.
Photospecialist.ie customer
Report review
Jun 27, 2023
Verified review
Wrong plug supplied - and uncontactable Support.
I deliberately went to what I thought was an Irish based supplier, but was sent a monitor with a European style plug.
I tried to contact the email address on the web-site, but my email was returned as undeliverable. I also tried the chat, but that doesn't work either.
This is crazy - so I would not recommend using this supplier.
Answer by Photospecialist.ie
Jun 28, 2023
Thank you for taking the time to leave this review.
I am so sorry the plug was not included. I have send it to you.
We are having troubles with our emails and the chats, but we are working hard to get this fixed.
I will send you an email from another emailaddress, so you can reply to that.
Photospecialist.ie customer
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Jun 22, 2023
Verified review
Ordered an item and received no confirmation email. Tried to call but line is dead. Tried to email but email address isn't working. Seems very sketchy and address seemed to be autofilled incorrectly by website. Can't contact customer service to help
Answer by Photospecialist.ie
Jun 23, 2023
Thank you for taking the time to write this review.
My apologies that this has gone wrong. We are having issues with this and we are trying our best to get it solved asap.
I will contact you by email, so I can inform you about your order.
Photospecialist.ie customer
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Jun 10, 2023
Verified review
very slow to ship
ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review.
I am sorry to hear that it all took so long and I will see into this.
I don't see any comminication about this, so I will send you an email so we can solve this.
Photospecialist.ie customer
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Jun 8, 2023
Verified review
I did not receive the item. No tracking information. Nothing so far.
Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read that you had no information from us. Usually you would recieve an e-mail with the tracking, but I see that you did not recieve this from the system.
There is no communication bout this issue, so I will send you an email to inform you about your order.