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Reviews for Photospecialist.ie
Top positive review
Photospecialist.ie customer
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Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Photospecialist.ie customer
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Nov 25, 2022
Verified review
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Photospecialist.ie customer
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Jan 24, 2023
Verified review
Photospecialist.ie customer
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Jan 20, 2023
Verified review
Price was good but…
Ordered an Eizo CG319X from photo specialist. Price was good, delivery notifications were vague with tracking handover between DHL and An Post unclear and not specific. Mains lead supplied was inappropriate for the region.
Answer by Photospecialist.ie
Jan 20, 2023
Sorry that the delivery was vague. Hopefully you received your monitor and enjoy using it now!
Photospecialist.ie customer
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Jan 19, 2023
Verified review
Terrible delivery times and communication extremely poor.
Answer by Photospecialist.ie
Jan 20, 2023
Sorry to read about that. I see that we contacted you about some delay and that the order had been shipped and is already received. Our apologies for the delay.
Photospecialist.ie customer
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Jan 18, 2023
Verified review
Incorrect order, missing component.
Incorrect order, missing component, customer support not resolving matter after 1 month. Terribly disappointed by this company.
Answer by Photospecialist.ie
Jan 19, 2023
Unfortunately it seemed that a whole other article had been send to you. We're having contact per mail now to solve this matter for you.
Photospecialist.ie customer
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Jan 13, 2023
Verified review
Disappointing service
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
Answer by Photospecialist.ie
Jan 13, 2023
We're indeed based in the Netherlands. Sorry to read that your package was delayed according to wrong details. Luckily you was able to pick it up.
Photospecialist.ie customer
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Jan 12, 2023
Verified review
every time I called the support line to find out where my package was I got an answer machine saying there's no support person to take your call. That happened many times (and not over lunch time for instance).
Also the chat bot does not work
I used email in the end and it took 2 days to get back to say they were looking into it.
Answer by Photospecialist.ie
Jan 13, 2023
We're very sorry you weren't able to reach us. At the moment there a lot of questions and we try to answer everyone as soon as possible. Thank you for your patience. We see you received the package in the mean time. Our apologies for the delay at the post office!
Photospecialist.ie customer
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Jan 10, 2023
Verified review
No sign of my delivery still.
Answer by Photospecialist.ie
Jan 10, 2023
Sorry to read that your package has been delayed! I have started an investigation and sent you more information via email. Are we in further contact there?
Photospecialist.ie customer
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Jan 9, 2023
Verified review
Very disappointed with the communication. I have sent various emails asking for an update on my shipment as I was sent an email on the 30th of December to say that it has been shipped but there has been no update on when it will actually be delivered so I am very disappointed as it was due to be a present
Answer by Photospecialist.ie
Jan 10, 2023
How frustrating to read that you haven't received the package yet! I have started an investigation and sent you more information via email. Are we in further contact there?
Photospecialist.ie customer
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Jan 2, 2023
Verified review
Says 2 to 4 days delivery and still waiting for it over a week later
Answer by Photospecialist.ie
Jan 6, 2023
Sorry about the delay. Due to the Christmas and new year there was probably a delay at DHL. Luckily we see that everything has been deliverd by now. We hope you enjoy your package!
Photospecialist.ie customer
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Dec 26, 2022
Verified review
Just took longer than stated
Answer by Photospecialist.ie
Dec 27, 2022
Sorry that it took longer to receive your order. Hopefully everything else is to your liking.
Photospecialist.ie customer
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Dec 25, 2022
Verified review
Answer by Photospecialist.ie
Dec 27, 2022
We're sorry to see that you're not satisfied. If there is anything we can do to help you, don't hesitate to contact us.
Photospecialist.ie customer
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Dec 22, 2022
Verified review
I am still waiting for my trail camera,
No information on where it is or when it will arrive.
This is a present for my friend and I am annoyed that it will
Not be here for Christmas. Please help
Answer by Photospecialist.ie
Dec 22, 2022
Because not everything you ordered was directly in stock, we've just changed your order for you and emailed you about it. We gave you another SD-card, because the other one isn't coming in.
Photospecialist.ie customer
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Dec 20, 2022
Verified review
Photospecialist.ie customer
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Dec 20, 2022
Verified review
Your contact with clients is a disaster. No one get back when you order or send a request in...Room for improvement. No one answers the phone!!
Answer by Photospecialist.ie
Dec 20, 2022
Sorry you weren't able to reach us. We see the order is on its way now and you were able to reach us.
Photospecialist.ie customer
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Dec 17, 2022
Verified review
Photospecialist.ie customer
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Dec 15, 2022
Verified review
Photospecialist.ie customer
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Dec 8, 2022
Verified review
Bad customer service
Answer by Photospecialist.ie
Dec 8, 2022
We're very sorry to read that you've experienced it like this, but we're unable to find any contact. If you would like to tell us why, please contact reviews@kamera-express.nl.
Photospecialist.ie customer
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Dec 7, 2022
Verified review
I order one binocular and you sent my in wrong adress
Answer by Photospecialist.ie
Dec 7, 2022
We are sorry to hear that you have not yet received your parcel. We have sent the package to the address you provided when placing your online order.
If that is the wrong address, please contact our customer service or send an email to reviews@kamera-express.nl. We will then change the address for you.
Photospecialist.ie customer
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Nov 28, 2022
Verified review
No tracking number was sent out. The item has not arrived. The order was placed ten days ago, I am disappointed with the lack of communication and slow service.
Answer by Photospecialist.ie
Nov 29, 2022
Sorry to read you haven't received any information. In the meantime we've contacted you, because the package has been send, but seems stuck at the courier. We will update you as soon as possible.
Photospecialist.ie customer
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Nov 26, 2022
Verified review
Can't find an easy way to track my order and have heard nothing about it since 2nnd November
Answer by Photospecialist.ie
Nov 26, 2022
We're sorry you can't track your order. Can you please email us at reviews@kamera-express.nl with your order details? Then we will check for you when your order will be delivered.