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Reviews for Photospecialist.ie
Top positive review
Photospecialist.ie customer
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Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Photospecialist.ie customer
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Nov 25, 2022
Verified review
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Photospecialist.ie customer
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Nov 26, 2022
Verified review
Can't find an easy way to track my order and have heard nothing about it since 2nnd November
Answer by Photospecialist.ie
Nov 26, 2022
We're sorry you can't track your order. Can you please email us at reviews@kamera-express.nl with your order details? Then we will check for you when your order will be delivered.
Photospecialist.ie customer
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Nov 25, 2022
Verified review
Good products but a very poor service
Answer by Photospecialist.ie
Nov 26, 2022
Sorry to hear that you are not satisfied with our service. Could you please email us at reviews@kamera-express.nl and explain where things are going wrong? We would really appreciate your feedback.
Photospecialist.ie customer
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Nov 25, 2022
Verified review
missing items, damaged boxes, wrong power leads.
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
Answer by Photospecialist.ie
Nov 26, 2022
We are sorry your order was delivered in this way. Of course we will be happy to look into an appropriate solution for you. Can you send us an email to reviews@kamera-express.nl with your order details?
Photospecialist.ie customer
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Nov 25, 2022
Verified review
Still to receive my purchase
Answer by Photospecialist.ie
Nov 26, 2022
We're sorry you haven't received your order yet. Could you please email us your order details to reviews@kamera-express.nl, so we can sort this out for you?
Photospecialist.ie customer
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Nov 21, 2022
Verified review
Still waiting on my order and no tracking number provided by them
Answer by Photospecialist.ie
Nov 22, 2022
We're very sorry to read you haven't received the tracking. We see that it has been delivered yesterday just after you wrote the review.
Photospecialist.ie customer
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Nov 19, 2022
Verified review
Incomplete package
Note that I am so disappointed to receive my C-Stand in a small carton with just the C-Stand legs and two coupling components. a totally incomplete package. I have attempted to reach your office for days with several emails with no response. only got a response two days asking what was missing. after responding with pictures of the order, that was the end. Phone numbers not going through. series of emails sent no response. I am totally disappointed as this is a total waste of time and money and it is impacting on my plans.
digital packing slip11417207 (#3288774
Answer by Photospecialist.ie
Nov 22, 2022
We're very sorry about the delay in your order. It seems like only out of two packages had been sent. We've just informed you per mail that we're trying to handle this as soon as possible.
Photospecialist.ie customer
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Nov 11, 2022
Verified review
Too early by far
I have nott yet received my ordered product, so please do not ask me to rate something I have not had a chance to evaluate yet.
Answer by Photospecialist.ie
Nov 11, 2022
Thanks for your review. I see the item had to come from our supplier and your order is going to be shipped today, sorry for the delay. I hope you enjoy your order.
Photospecialist.ie customer
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Nov 9, 2022
Verified review
Great products, bad delivery
Shop has an amazing stock of products, however the chosen delivery partners are very slow and your package takes a frustrating amount of time to arrive. I'd like to have the option to pay more for a faster shipping.
Answer by Photospecialist.ie
Nov 11, 2022
I understand this is a desirable option, our warehouse is located in the Netherlands so this could be tricky. But I will pass it on to management.
Photospecialist.ie customer
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Nov 4, 2022
Verified review
Products displayed in stock were…
Products marked in stock > not in stock, instead shipped from stores to their warehouse, > delayed shipment, despite website stating if ordered & paid pre 3 pm > ship same day.
Listed delivery on their website 2-4 working days. One rep contacted got snarky & tried to state that this meant the time to ship.
Not received yet > min 14 days/9 workdays delay.
NOT in Ireland. Asked for review > got it.
Answer by Photospecialist.ie
Nov 7, 2022
We're so sorry to read about the delay in your order. We will contact you per mail to see if there's anything we can do.
Photospecialist.ie customer
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Oct 25, 2022
Verified review
I have neither heard from or had a delivery of the sony camcorder battery i ordered . Please let me know just what is the problem??
Answer by Photospecialist.ie
Oct 27, 2022
The item was shipped immediately, but seems to be delayed by UPS. Apologies for the inconvenience!
Photospecialist.ie customer
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Oct 24, 2022
Verified review
False shipping times
Bad communication, false shipping times. Still waiting for my purchase
Answer by Photospecialist.ie
Oct 25, 2022
Sorry that your order took longer than we expected. It seems like a little delay at UPS. In the meantime, it has been delivered.
Photospecialist.ie customer
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Oct 20, 2022
Verified review
Two weeks waiting for delivery and still no sign
Answer by Photospecialist.ie
Oct 21, 2022
Es tut mir leid zu lesen, dass es länger gedauert hat. Wie ich sehe, wurde das Paket heute zugestellt.