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Photospecialist.ieReviews

: 2,499Good

4.13

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certified since: 4/11/2018
updated on: 8/17/2022
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Photospecialist.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 4/11/2018
updated on: 8/17/2022
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Photospecialist.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Photospecialist.ie

325 verified reviews in the last 12 months

2,499 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Webpage/prices/stock/selection of products was fantastic! Processing my order was great and fast. Unfortunately the order was shipped via UPS who are completely useless compared to other courier services. I spent the entire day waiting for my delivery where I left my job and took time off and stayed at home when it was "out for delivery" only for it to suddenly have an issue and revert to on "on the way" then status changed to needing to verify address, then status changed to "were trying to get the security access our driver needs for this delivery" UPS have my address, they have my eircode/zip code, they have my phone number and they cant deliver a camera lens to my house? Still have not received my delivery. Would love if customers had an alternative choice to get a standard delivery that was NOT UPS. I've had issues with UPS several times in the past, I've never had any issues with Fastways/DHL or other providers.
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the most relevant critical review


3 months ago
I ordered two camera batteries last week, It was supposed to be delivered this Monday but it wasn't. I have been trying to contact their customer service team, which seems to not exist. No one answers, replies the chat doesn't work. I still don't know if and when my order will be delivered..when logged in to the site I found out that my order hasn't been sent from the 2nd sender, it has to go from there to the 3rd sender and then to me.....something smells very fishy .there is no tracking info provided, in fact no information was provided regarding my order. I am still left in the dark here...wondering if I will get my order in time...this is the worst experience I have ever had... All you creative people out there if you need more stress in your life then go ahead order from here...if not... pay the extra 20 euro and get it from amazon at least then you know it will be delivered.
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Reviews for Photospecialist.ie

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 Verified review
7 months ago
I would have easily given this 5 stars for the product its self but i found it quite misleading for photospecialist.ie to end up NOT being an Irish company. Ordered the 17th Jan received 27th. If it shipped within Ireland it would have arrived within a day or two and I would happily pay the extra few euro to do so. Yes prices are good but I wasn't a fan of misleading information from such a large business. Honesty is essential in keeping loyal customers on board. Lens is amazing, smooth, light and super silent focus.
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 Verified review
7 months ago
Photospecialist sent me this form to rate them. Ordered over a week ago..no tracking number sent yet, no delivery yet, have tried to contact customer service but phone, chat and email don't work. Very disappointing as I needed the item for a deadline and they have not met the delivery timings stated on their website or been available for me to ask whether the item has even shipped yet. Highly stressful purchase, will not use them again.
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Answer by Photospecialist.ie
7 months ago
Thank you for your review. It's a real shame to see that you are so dissatisfied with our service. We can indeed see that the delivery of your order has taken too long. Our sincere apologies for this. We have send you the tracingcode by email. If there is anything else we can do for you, please do not hesitate to ask.
 Verified review
9 months ago
First off with a photospecialist.ie site I expected this to be an Irish site so I could avoid duties, and get swift delivery. It is NOT, it seems to be UK German or Dutch based. Second I have not received my order, nor is there a tracking number or PO number in the order confirmation email. So I tried ring the customer service number in the email, which is a UK one, goes straight to answering machine, guess they must have a lot of call volume at the moment, humm more unhappy customers. Go to the website, lets try chat support, noop, click on open chat, nothing happens. I'll be canceling this order and going to amazon which is what I should have done in the first place.
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Answer by Photospecialist.ie
9 months ago
Dear Brendan, thank you for your review. It is indeed true that our head office and warehouse are located in the Netherlands. Our customer service is very busy at the moment and we are trying to answer everyone's questions as quickly and as well as possible. Our apologies for not being able to contact you in time. We see that the order is now delivered to you. We hope you enjoy your purchase and we hope to be able to earn your trust back in our shop in the future.
 Verified review
1 year ago
Very disappointed. Site advertised deliver in 2-3 business days. After a week I chased, to be told item was out of stock and not expected until the following week at the earliest. Very poor servie, will not use again.
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Answer by Photospecialist.ie
1 year ago
We're sorry that your order was delayed, and the article seemed to be not in stock. We will investigate this matter. Of course, you can always cancel your order as long as it's not on its way.
 Verified review
1 year ago
My order ain’t here A week late Never use this store Ugh
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Answer by Photospecialist.ie
1 year ago
Your order should have been delivered to you on the 3rd of September. Should this not be the case, please let us know so that we can find out what happened to the shipment.
 Verified review
1 year ago
The product I received is great but for the fact that the plug is a continental 2 pin plug where, in Ireland, we are using a 3 pins UK plug. I realized it after opening the box Hence too late for a return.
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Answer by Photospecialist.ie
1 year ago
I'm sorry that you didn't receive the right plug! We will make sure that the right plug will be sent to you right away.
 Verified review
1 year ago
product not received, refund not issued either. been a month now.
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Answer by Photospecialist.ie
1 year ago
How unfortunate that you have not yet received your refund. We have already transferred it to you. We will send you a proof of payment via internal mail. However, it may take some time before the payment appears on your Visa card again.