store.somfysystems.comReviews:
111 reviews in the last 12 months163 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
12 days ago
Verified review
Difficult to contact and no response from customer service
Wrote an email to customer service and never got a response. Called Somfy but never got an option to talk with someone or leave a message.
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Apr 19, 2024
Verified review
The price was outrageous
Your service was moderately, OK and not too much of a delay in delivery.
But the price on the product was outrageous. If I had any other choice, I wouldn’t buy from Somfy.
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Apr 8, 2024
Verified review
No customer support at all. I tried to contact support and the number just disconnects
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Apr 7, 2024
Verified review
Ordered a power supply extension cord.
I Ordered this in error and attempted to cancel it within 5 minutes of placing the order.
I messaged the order desk to cancel and they indicated it had already shipped....highly unlikely.
I responded with a request for an rma but received no reply.
Not a very friendly or convenient customer service experience.
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Apr 5, 2024
Verified review
My order was partially filled: missing remote control. No notice was sent to notify me. Searched the entire internet and could not find your contact telephone number. Email takes days to get response
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Apr 5, 2024
Verified review
Ordered two weeks ago hasn’t shipped yet. Emailed for help and no reply. Customer Service phone number - can’t leave a message and no human to talk to.
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Mar 31, 2024
Verified review
I am still waiting for the order to arrive
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Mar 12, 2024
Verified review
Poor communication regarding shipping
Orders take extremely long to fulfill, and no tracking updates are provided after orders are placed. i will be reaching out soon to check the status of order I placed on 2-29-24.
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Mar 5, 2024
Verified review
I had a problem with using two valid credit cards and had to start again each time which was frustrating.
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Feb 21, 2024
Verified review
I ordered 28 rechargable batteries and only received 21 I called in and spoke with a rep and she said dhe would over night me the shorted ones . That was 6 days ago and I havent received any of them as of yet
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Feb 12, 2024
Verified review
The item I ordered did not resolve my problem so I requested a return label and gave been waiting for 2 weeks for it. Ridicilulous!!!!
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Feb 3, 2024
Verified review
Ordered product a week ago and still haven't received it
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Feb 3, 2024
Verified review
Your tech service rep did a great job helping to identify the problem I had but I felt the cost of the parts I purchased were incredibly high. $150 for two battery holders?
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Jan 17, 2024
Verified review
I placed my order two weeks ago and have heard nothing. Not an email for tracking or anything. I called and finally got a tracking number for UPS and UPS says that number does not exist. Never again, it is really hard to find reliable companies anymore.
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Jan 15, 2024
Verified review
The instructions are very poor and this doesn’t want to connect to our system.
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Jan 5, 2024
Verified review
No feedback on order status
Did not provide info on when an order would ship or did ship. No response from customer service to an email sent 5 days after order placement.
Also was on hold for 28 minutes before someone in Tech Support answered my call. His response was flippant.
Avoid doing business with them if at all possible!!!
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Dec 30, 2023
Verified review
I ordered few things for my existing units and paid 25 dollar extra for over night delivery.. got it 2 nights later! After requesting refund for overnight delivery charge i was ignored by the customer service! Why should i pay for overnight delivery which i needed so badly thats why i did ay extra and got it late the second day! Cant deliver on time dont charge extra!
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Dec 14, 2023
Verified review
The product was defective -- No support, have I lost my money?
The product was defective. I've reach out to: Tech support, the somfy website and even phoned in.
No response after 2 weeks
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Dec 13, 2023
Verified review
Pricing an AC/DC at over $100 is ridiculous.
Pricing an AC/DC at over $100 is ridiculous
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Nov 21, 2023
Verified review
Didn’t get my order
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