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Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
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15 hours ago
Verified review
Unexplained Delays in Getting the Order Out the Door
Using the website and placing my order was easy. Large order ($1000+) for rechargeable batteries and chargers. However, it's now 10 days since I placed my order and nothing has even left their warehouse. Seems like an excessive lead time for stock products. Emailed Somfy asking for an update - no response. Called Customer Service and they were able to get it moving through the warehouse - no explanation for delay.
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Apr 19, 2024
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The price was outrageous
Your service was moderately, OK and not too much of a delay in delivery.
But the price on the product was outrageous. If I had any other choice, I wouldn’t buy from Somfy.
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9 days ago
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My initial order was a problem as part of the order was missing. However it looks like Fabian Cruz has contacted me via e-mail and my problem looks to be resolved
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Apr 14, 2024
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Ease of use and availability of items needed. I have no suggestions for changes.
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4 days ago
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great help, walked us through the entire process
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4 days ago
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Got it but does it work?
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6 days ago
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2 days ago
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8 days ago
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10 days ago
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Apr 22, 2024
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Apr 19, 2024
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Apr 17, 2024
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Apr 16, 2024
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11 hours ago
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Plug-in power supply for a Levolor Blind
Although a UPS driver asked for my street address as a P.O. Box # was not feasible, I have not yet received the item #OC22100013311. Also, Somfy did not include a UPS Tracking Number so I had no way to ask UPS about the overdue delivery. Lastly, I emailed Somfy twice regarding the delivery problem and called the Somfy phone number, but there was no way to leave a message. What is going on here ??
David Dister
2365 N. Lakeshore Drive
Ludington, MI 49431
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Apr 21, 2024
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Difficult to contact and no response from customer service
Wrote an email to customer service and never got a response. Called Somfy but never got an option to talk with someone or leave a message.
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2 days ago
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A terrible website, totally lacking the technical details required to make an informed choice
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Apr 8, 2024
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No customer support at all. I tried to contact support and the number just disconnects
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Apr 5, 2024
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Ordered two weeks ago hasn’t shipped yet. Emailed for help and no reply. Customer Service phone number - can’t leave a message and no human to talk to.
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