store.somfysystems.comReviews:
115 reviews in the last 12 months175 total reviews
Good
Top positive review
Sep 2, 2023
Verified review
I was easily able to put the app on my phone and connect Somfy to my Amazon devices. It works great and I love being able to use voice commands to open and close the blinds that were installed. These are all very high windows and mechanical was really my only decent option.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
May 7, 2024
Verified review
Unexplained Delays in Getting the Order Out the Door
Using the website and placing my order was easy. Large order ($1000+) for rechargeable batteries and chargers. However, it's now 10 days since I placed my order and nothing has even left their warehouse. Seems like an excessive lead time for stock products. Emailed Somfy asking for an update - no response. Called Customer Service and they were able to get it moving through the warehouse - no explanation for delay.
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Apr 29, 2024
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My initial order was a problem as part of the order was missing. However it looks like Fabian Cruz has contacted me via e-mail and my problem looks to be resolved
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May 4, 2024
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Got it but does it work?
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12 days ago
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May 7, 2024
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Plug-in power supply for a Levolor Blind
Although a UPS driver asked for my street address as a P.O. Box # was not feasible, I have not yet received the item #OC22100013311. Also, Somfy did not include a UPS Tracking Number so I had no way to ask UPS about the overdue delivery. Lastly, I emailed Somfy twice regarding the delivery problem and called the Somfy phone number, but there was no way to leave a message. What is going on here ??
David Dister
2365 N. Lakeshore Drive
Ludington, MI 49431
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13 days ago
Verified review
Lack of communication.
Cannot speak to someone live about my order.
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Apr 19, 2024
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The price was outrageous
Your service was moderately, OK and not too much of a delay in delivery.
But the price on the product was outrageous. If I had any other choice, I wouldn’t buy from Somfy.
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Apr 5, 2024
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Ordered two weeks ago hasn’t shipped yet. Emailed for help and no reply. Customer Service phone number - can’t leave a message and no human to talk to.
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Apr 19, 2024
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Apr 21, 2024
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Difficult to contact and no response from customer service
Wrote an email to customer service and never got a response. Called Somfy but never got an option to talk with someone or leave a message.
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Apr 7, 2024
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Ordered a power supply extension cord.
I Ordered this in error and attempted to cancel it within 5 minutes of placing the order.
I messaged the order desk to cancel and they indicated it had already shipped....highly unlikely.
I responded with a request for an rma but received no reply.
Not a very friendly or convenient customer service experience.
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Apr 5, 2024
Verified review
My order was partially filled: missing remote control. No notice was sent to notify me. Searched the entire internet and could not find your contact telephone number. Email takes days to get response
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Apr 8, 2024
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No customer support at all. I tried to contact support and the number just disconnects
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Mar 31, 2024
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I am still waiting for the order to arrive
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Mar 5, 2024
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I had a problem with using two valid credit cards and had to start again each time which was frustrating.
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Mar 13, 2024
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Mar 12, 2024
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Poor communication regarding shipping
Orders take extremely long to fulfill, and no tracking updates are provided after orders are placed. i will be reaching out soon to check the status of order I placed on 2-29-24.
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Feb 3, 2024
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Your tech service rep did a great job helping to identify the problem I had but I felt the cost of the parts I purchased were incredibly high. $150 for two battery holders?
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Feb 22, 2024
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Ease of ordering
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Feb 21, 2024
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I ordered 28 rechargable batteries and only received 21 I called in and spoke with a rep and she said dhe would over night me the shorted ones . That was 6 days ago and I havent received any of them as of yet
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