store.somfysystems.comReviews:
111 reviews in the last 12 months163 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
Apr 19, 2024
Verified review
The price was outrageous
Your service was moderately, OK and not too much of a delay in delivery.
But the price on the product was outrageous. If I had any other choice, I wouldn’t buy from Somfy.
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Apr 5, 2024
Verified review
Ordered two weeks ago hasn’t shipped yet. Emailed for help and no reply. Customer Service phone number - can’t leave a message and no human to talk to.
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Mar 5, 2024
Verified review
I had a problem with using two valid credit cards and had to start again each time which was frustrating.
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Feb 3, 2024
Verified review
Your tech service rep did a great job helping to identify the problem I had but I felt the cost of the parts I purchased were incredibly high. $150 for two battery holders?
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Sep 23, 2023
Verified review
I like the rechargeable battery upgrade parts. The web site is not intuitive. Took several tries to check out. Delivery was slow. I needed three of the Li battery units, the two pack was at a quantity price (discount) but there was quantity discount for three.
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Answer by store.somfysystems.com
Oct 4, 2023
Thank you for taking the time to share your feedback. We're glad to hear that you appreciate our rechargeable battery upgrades. However, we apologize for the inconvenience you experienced with our website and delivery service. Your comments are valuable and will help us make necessary improvements.
Best wishes,
Somfy Customer Care Team
Oct 4, 2023
Verified review
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Jul 3, 2023
Verified review
Called Somfy, was told I needed a new remote. I ordered a new one, but I fiddled with the remote and got it working. Cancelled the one I ordered about 15 minutes after it was ordered. This was on 6/23. You billed me I believe $390. So far I did not receive a credit for the remote. I did not receive a new remote, but was charged for one that I cancelled 15 minutes after it was ordered. When I called Somfy and gave them the order number, it was not in the system. Seems there's confusion somewhere. In the meanwhile,where is my credit.
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Jun 23, 2023
Verified review
Communicate! I have no idea where my order is and have received zero communication nor a tracking number.
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Oct 9, 2023
Verified review
New user
Not able to connect all devices. Help is all via email which makes process slow
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Oct 17, 2023
Verified review
The order was placed on October 7 and hasn’t been shipped
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Dec 13, 2023
Verified review
Pricing an AC/DC at over $100 is ridiculous.
Pricing an AC/DC at over $100 is ridiculous
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