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Reviews for PeppeShoes.com
4.30
Good
Top positive review
PeppeShoes.com customer
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May 11, 2023
Verified review
Zdecydowanie polecam sklep PEPPER SCHOES.
Zamówione buty na żywo wyglądają znacznie lepiej niż na zdjęciach, bardzo delikatna skóra zamszona, przyjemna w dotyku. Buty leżą na nogę idealnie, bez konieczności zmiany rozmiaru - co prawda jest to kwestia bardzo indywidualna jeśli chodzi o numerację.
Czas realizacji jest w pełni satysfakcjonujący - są to buty robione ręcznie na miarę, więc trzeba być trochę cierpliwym!
Na pewno nie jest to mój ostatni zakup z tym sklepie!
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Top negative review
PeppeShoes.com customer
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Jul 27, 2023
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Hola compre unos zapatos que enviaban en 24 a 48 h pero pasaban las semanas sin recibir nada, reclame por email pero peppe shoes nunca ha contestado y atraves de mi banco hice una disputa para reclamar mi dinero y según parece acaban de hacerme el envio de los zapatos. He llegado a comprar varios pares y no creo que vuelva comprar en más ocasiones.
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Reviews for PeppeShoes.com
PeppeShoes.com customer
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4 days ago
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Was not clear that I would have to pay nearly £50 for the shoes to get through customs.. I'm sure will be somewhere in the small print, but increased the price by over 30%
PeppeShoes.com customer
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Sep 18, 2023
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Not had them delivered yet and that has been over 4 weeks
Answer by PeppeShoes.com
Sep 19, 2023
Hello Stephen,
we contacted you by email on September 12 that the shipment of your order would be delayed, and on September 18 you received information that the shoes were on their way. Please, expect the shoes soon.
PeppeShoes.com customer
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Aug 4, 2023
Verified review
Bad Communication with the costumer service. I received an article that I did not want at all and could not return until now due to the lack of communication. Nevertheless, the money for the unwanted item has already been debited.
Answer by PeppeShoes.com
Sep 19, 2023
Hello,
Even if there was a mistake in your order, you can make a return within 30 days of receiving the shipment.
PeppeShoes.com customer
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Jul 27, 2023
Verified review
Hola compre unos zapatos que enviaban en 24 a 48 h pero pasaban las semanas sin recibir nada, reclame por email pero peppe shoes nunca ha contestado y atraves de mi banco hice una disputa para reclamar mi dinero y según parece acaban de hacerme el envio de los zapatos. He llegado a comprar varios pares y no creo que vuelva comprar en más ocasiones.
Answer by PeppeShoes.com
Sep 19, 2023
Hola,
El 13 de julio nos pusimos en contacto con usted por correo electrónico para informarle de que el envío de su pedido se retrasaría. El pedido se entregó sin problemas, ya que posteriormente seguimos tramitando un cambio para usted.
PeppeShoes.com customer
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Jun 19, 2023
Verified review
PeppeShoes.com customer
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Dec 1, 2022
Verified review
Never received my order despite multiple e mails Impossible to actually speak to a customer representative. No contact information provided on website or receipt
Answer by PeppeShoes.com
Sep 19, 2023
We apologize for the delay in your order and the difficulty you faced in reaching our customer service team. We are committed to improving our communication channels. Your feedback is invaluable, and we want to make things right. If you have further concerns or need assistance, please contact us.
PeppeShoes.com customer
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Dec 3, 2022
Verified review
Very poor quality stitching then offered £15 discount on a £200 pair of shoes that you can’t use
Answer by PeppeShoes.com
Sep 19, 2023
We apologize for the stitching issue with your handmade shoes. Quality is paramount to us, and we're committed to improving our craftsmanship.
The £15 discount was offered as a gesture of goodwill on your £200 purchase, though we understand your disappointment.
Your feedback is invaluable, and we want to make things right. If you have further concerns or need assistance, please contact us.
We appreciate your business and hope to serve you better in the future.