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Top positive review
May 11, 2023
Verified review
Zdecydowanie polecam sklep PEPPER SCHOES.
Zamówione buty na żywo wyglądają znacznie lepiej niż na zdjęciach, bardzo delikatna skóra zamszona, przyjemna w dotyku. Buty leżą na nogę idealnie, bez konieczności zmiany rozmiaru - co prawda jest to kwestia bardzo indywidualna jeśli chodzi o numerację.
Czas realizacji jest w pełni satysfakcjonujący - są to buty robione ręcznie na miarę, więc trzeba być trochę cierpliwym!
Na pewno nie jest to mój ostatni zakup z tym sklepie!
Hola compre unos zapatos que enviaban en 24 a 48 h pero pasaban las semanas sin recibir nada, reclame por email pero peppe shoes nunca ha contestado y atraves de mi banco hice una disputa para reclamar mi dinero y según parece acaban de hacerme el envio de los zapatos. He llegado a comprar varios pares y no creo que vuelva comprar en más ocasiones.
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Answer by PeppeShoes.com
Sep 19, 2023
Hola,
El 13 de julio nos pusimos en contacto con usted por correo electrónico para informarle de que el envío de su pedido se retrasaría. El pedido se entregó sin problemas, ya que posteriormente seguimos tramitando un cambio para usted.
Aug 4, 2023
Verified review
Bad Communication with the costumer service. I received an article that I did not want at all and could not return until now due to the lack of communication. Nevertheless, the money for the unwanted item has already been debited.
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Answer by PeppeShoes.com
Sep 19, 2023
Hello,
Even if there was a mistake in your order, you can make a return within 30 days of receiving the shipment.
Sep 29, 2023
Verified review
Was not clear that I would have to pay nearly £50 for the shoes to get through customs.. I'm sure will be somewhere in the small print, but increased the price by over 30%
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Answer by PeppeShoes.com
Jan 18, 2024
We sincerely apologize for any inconvenience caused by the customs duty imposed on your package. We understand that unexpected charges can be frustrating, and we want to provide clarity on the situation.
The customs fee is a result of the changes due to Brexit, and unfortunately, PeppeShoes has no control over these charges. We acknowledge the frustration and inconvenience this may have caused you.
Please be assured that we are actively exploring ways to minimize any potential impact on our customers due to external factors beyond our control. Your satisfaction is of utmost importance to us, and we appreciate your understanding as we navigate through these challenges.
Best regards,
PeppeShoes Team
Nov 20, 2023
Verified review
I paid the shoes nur didn‘t recieve them After 4 Weeks
I am very afraid about that
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Answer by PeppeShoes.com
Jan 18, 2024
We sincerely apologize for any inconvenience caused by the delay in delivery.
We understand how crucial it is for you to receive your ordered goods within the specified timeframe, and we acknowledge that this delay did not meet your expectations. We want you to know that customer satisfaction is of utmost importance to us, and your delivery experience does not reflect the standards we set for ourselves.
We would like to emphasize that we are taking every possible step to identify and address the issues that led to the delay. Consequently, we will implement additional measures to avoid similar situations in the future.
Once again, we apologize, and we hope that despite this incident, you will still be interested in using our services.
Best regards,
PeppeShoes Team
Mar 19, 2024
Verified review
Die Verarbeitung und Qualität entspricht nicht dem hochwertigen Preis.
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Answer by PeppeShoes.com
Mar 28, 2024
Bedankt voor het delen van uw feedback. Allereerst willen we ons graag verontschuldigen voor de teleurstelling die u mogelijk heeft ervaren met betrekking tot de kwaliteit van onze producten.
Als bedrijf streven we er altijd naar om onze klanten te voorzien van producten van de hoogste kwaliteit die voldoen aan hun verwachtingen. We willen je verzekeren dat we je feedback nauwgezet bekijken en stappen ondernemen om de kwaliteit van onze producten te verbeteren. Uw mening is uiterst belangrijk voor ons en we waarderen de kans om onze acties te corrigeren om aan uw eisen te voldoen.
Als je aanvullende opmerkingen of suggesties hebt over hoe we onze producten of diensten kunnen verbeteren, neem dan gerust contact met ons op. We staan open voor alle feedback en streven altijd naar uitmuntendheid.
Sep 18, 2023
Verified review
Not had them delivered yet and that has been over 4 weeks
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Answer by PeppeShoes.com
Sep 19, 2023
Hello Stephen,
we contacted you by email on September 12 that the shipment of your order would be delayed, and on September 18 you received information that the shoes were on their way. Please, expect the shoes soon.
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