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Top positive review
May 11, 2023
Verified review
Zdecydowanie polecam sklep PEPPER SCHOES.
Zamówione buty na żywo wyglądają znacznie lepiej niż na zdjęciach, bardzo delikatna skóra zamszona, przyjemna w dotyku. Buty leżą na nogę idealnie, bez konieczności zmiany rozmiaru - co prawda jest to kwestia bardzo indywidualna jeśli chodzi o numerację.
Czas realizacji jest w pełni satysfakcjonujący - są to buty robione ręcznie na miarę, więc trzeba być trochę cierpliwym!
Na pewno nie jest to mój ostatni zakup z tym sklepie!
Hola compre unos zapatos que enviaban en 24 a 48 h pero pasaban las semanas sin recibir nada, reclame por email pero peppe shoes nunca ha contestado y atraves de mi banco hice una disputa para reclamar mi dinero y según parece acaban de hacerme el envio de los zapatos. He llegado a comprar varios pares y no creo que vuelva comprar en más ocasiones.
Shoes not fitting, you had to pay yourself for sending back and after Mails and 3 weeks no money back !
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Jan 19, 2024
Verified review
Ich habe die Schuhe am 06.01.2024 bestellt und bezahlt. Ich habe bis heute noch keine Schuhe erhalten!
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Answer by PeppeShoes.com
Jan 23, 2024
Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die durch die verspätete Auslieferung Ihrer Bestellung entstanden sind. Wir wissen, wie wichtig es für Sie ist, Ihre Produkte rechtzeitig zu erhalten, und wir entschuldigen uns für alle Unannehmlichkeiten, die durch die verlängerte Versandzeit entstanden sind.
Wir möchten Ihnen versichern, dass uns die Zufriedenheit unserer Kunden sehr am Herzen liegt, und wir unternehmen derzeit alle möglichen Schritte, um solche Situationen in Zukunft zu minimieren. Unser Logistikteam und unsere Kundendienstabteilung arbeiten hart daran, die aktuellen Probleme zu lösen und die Wartezeit für Sendungen zu verkürzen.
Ihr Paket wurde bereits verschickt und sollte in Kürze zugestellt werden.
Wir möchten uns noch einmal für die Unannehmlichkeiten entschuldigen,
PeppeShoes Team.
Dec 22, 2023
Verified review
Refund After sending back- waiting for the Money for 3 weeks now
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Answer by PeppeShoes.com
Jan 18, 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience related to the delay in processing your refund. We understand how valuable our customers' time is, and we are committed to providing the best shopping experience possible. We want to assure you that we are taking every possible step to avoid similar situations in the future.
We continuously strive to improve our return procedures to reduce waiting times and ensure a more efficient service. Your satisfaction is our priority, and we appreciate your understanding as we work to enhance our customer service.
At the same time, we are delighted to learn that one of the ordered pairs of shoes appealed to you enough to keep them.
Once again, we apologize for any inconvenience and hope for the opportunity to prove our commitment to customer satisfaction in the future.
Best regards,
PeppeShoes Team
Nov 20, 2023
Verified review
I paid the shoes nur didn‘t recieve them After 4 Weeks
I am very afraid about that
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Answer by PeppeShoes.com
Jan 18, 2024
We sincerely apologize for any inconvenience caused by the delay in delivery.
We understand how crucial it is for you to receive your ordered goods within the specified timeframe, and we acknowledge that this delay did not meet your expectations. We want you to know that customer satisfaction is of utmost importance to us, and your delivery experience does not reflect the standards we set for ourselves.
We would like to emphasize that we are taking every possible step to identify and address the issues that led to the delay. Consequently, we will implement additional measures to avoid similar situations in the future.
Once again, we apologize, and we hope that despite this incident, you will still be interested in using our services.
Best regards,
PeppeShoes Team
Oct 26, 2023
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Oct 22, 2023
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Superb shoes
Pros - The shoes are superb. Even better than expected
Cons - contact with the seller.
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Jul 27, 2023
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Hola compre unos zapatos que enviaban en 24 a 48 h pero pasaban las semanas sin recibir nada, reclame por email pero peppe shoes nunca ha contestado y atraves de mi banco hice una disputa para reclamar mi dinero y según parece acaban de hacerme el envio de los zapatos. He llegado a comprar varios pares y no creo que vuelva comprar en más ocasiones.
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Answer by PeppeShoes.com
Sep 19, 2023
Hola,
El 13 de julio nos pusimos en contacto con usted por correo electrónico para informarle de que el envío de su pedido se retrasaría. El pedido se entregó sin problemas, ya que posteriormente seguimos tramitando un cambio para usted.
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