The shoes were made and shipped as described. Definitely follow the advise on the website of ordering a smaller pair than you usually wear. Once I ordered the correct size I’m was very pleased with the shoes. The Customer Service people at Peppe responded promptly and did there very best to help when shoes were held up in customs.
The Delivery company UPS were very poor. Four dates were given before finally trying to make a delivery and they expected me to wait in for the delivery each time. When I called they just said “it does say it’s an estimated delivery time” but one does not expect this to be days late!
Watch out for import charges as this appears to be fairly random as to when it’s applied.
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8 months ago
I’ve purchased many shoes from this company and was extremely happy!! I’ve recommended this company to many friends! But my last purchase was the worst. As you can see in the pictures the shoes that I ordered is not even close to what I ordered. I contacted the company and they said leather is always different and they can not control what the shoes look like. Well maybe they should not show us pictures of there shoes. Because that is what we might not receive. Oh and they offered me a 10% discount. Lol. Any one want to. But these shoes from me size 43
I really enjoy unique shoes and I’ve been purchasing quite a few from Europe over the last four years. When I came across Pepe Shoes, I was amused at the fact that I can design my own shoe! I took a chance by ordering two pair right off the bat without really knowing the quality. I chose a, what seemed to be a woven black leather and ended up being a stamped leather, made to look like a weave. The quality of the shoes are good and they fit just a little bit big compared to the size I typically wear. Regardless, I still get positive reviews every time I wear the Pepe Shoes.
11 months ago
Shoes are excellent. Love them to bits. The only thing that hurt was the import duty I had to pay prior to delivery, which added £50 to the price. I guess not covered in the 'FREE WORLDWIDE SHIPPING'. Otherwise it would have been 5 stars.
Answer by PeppeShoes.com
7 months ago
so sorry for this situatuion! We have free worldwide delivery and that means that we send shoes to you for free. Unfortunately, we are not responsible for import duties (in your case that was £50) imposed by your country.