PuzzlesPrintReviews:
188 reviews in the last 12 months7,111 total reviews
Excellent
Top positive review
Jan 29, 2024
Verified review
My file was too large to upload with the online customizer, so I emailed them. Davis from customer service was fast and efficient in helping me resolve the issue. The turn around time was extremely fast. I already got a shipping tracking within a few hours of file upload. I got the wood box since this is a gift and I knew the cover is supposed to be a picture frame. What I didn't expect was that it actually had a glass cover and a stand you can mount to the back. Very nice! I will definitely use them again.
Read more
Top negative review
Dec 19, 2023
Verified review
Puzzles are great but prices are very expensive!
There is no discount if you order 2 or more puzzles with different printed images (contrary to companies where you have discounts when you order for example 3 different calendars with personnalized photos).
This therefore doesn’t encourage you to buy several puzzles.
Read more
Reviews for PuzzlesPrint
Feb 22, 2024
Verified review
Colors were not right
Report review
Dec 19, 2023
Verified review
Great but expensive
Puzzles are great but prices are very expensive!
There is no discount if you order 2 or more puzzles with different printed images (contrary to companies where you have discounts when you order for example 3 different calendars with personnalized photos).
This therefore doesn’t encourage you to buy several puzzles.
Report review
Dec 26, 2023
Verified review
Disappointed
The puzzle was great. Finished it in a few hours. You sent a box with frame, but look at the pic and frame you sent me. That frame doesn’t fit that size puzzle. So I am disappointed, especially for the price paid for this.
Report review
Answer by PuzzlesPrint
Dec 29, 2023
Hello,
We are very sorry to hear about the dissatisfaction. The puzzle box lid does not serve as a frame for the puzzle but as a photo stand with your lid image.
We apologize for the confusion.
Best regards,
PuzzlesPrint
Dec 4, 2023
Verified review
Not so happy with the cut or wooden pieces...
The pieces don't stay locked to each other, some of the wooden pieces are lifted up, and the cut itself doesn't look great on the photo. I do not recommend this type of a puzzle.
Report review
Answer by PuzzlesPrint
Dec 29, 2023
Hello,
We are very sorry to hear that you are not satisfied with your order. Please reach out to us via e-mail.
Best regards,
PuzzlesPrint
Jul 26, 2023
Verified review
Placed order for puzzle and received an email a day later saying they couldn't make the puzzle. No other explanation.
Report review
Answer by PuzzlesPrint
Aug 16, 2023
Hello,
We apologize for the canceled order, as we explained, we had some technical difficulties. We are now accepting orders again and we hope that you will consider ordering with PuzzlesPrint in the future.
Best regards,
PuzzlesPrint
Aug 24, 2023
Verified review
Two pieces of custom photo puzzle are missing
We were doing our custom photo puzzle that we want to frame and finished it only to find that 2 pieces are missing.
Report review
Answer by PuzzlesPrint
Aug 28, 2023
Hello,
We are very sorry to hear about the missing pieces, as we explained, the process is fully automated and it is highly unlikely that the pieces were lost during the production process. Please check if you can locate them. In addition, due to production specifications, it is not possible to reproduce individual puzzle pieces. Furthermore, as the order was placed more than 3 years ago, we cannot validate the lost piece claim. We encourage you to contact us via e-mail for more details.
Best regards,
PuzzlesPrint
Jun 21, 2023
Verified review
I will never buy anything from them.
Report review
Answer by PuzzlesPrint
Jun 26, 2023
Hello,
We are very sorry to hear that you are not satisfied with your experience with PuzzlesPrint. We always put full effort into each order, however in some cases, delivery issues are out of our reach. We hope that you will reconsider in the future.
Best regards,
PuzzlesPrint