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Dec 2, 2022
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It was my first time shopping at Batronix and the impression of the entire process is excellent. Everything went smooth From the product pages I knew exactly what I am buying. The customer portal is intuitive too.
Had minor issue when reviewing the products I've bought. After posting and verifying by email the review does not appear instantly on the pages. I believe it is not batronix fault but maybe a hint or answer in the FAQ section could help understand the process and be calm that everything is ok with the review
Take more care that the shipping address is correct and when it's wrong actively participate in ensuring the parcels are delivered in the proper location.
Communicate status of what will be delivered when and where. As long as other people are placed in CC to be informed, keep them in CC in any reply.
Send the invoice after payment and shipment has be performed.
Being UK based with associated "Brexit issues" supplying (and even paying for) the board we wanted to order was complicated as it wasn't covered by the standard Batronix automated ordering system.
Customer service by http://www.batronix.com/ staff, especially Mr Joel J. was extremely good, his manual intervention managing to find a means to satisfy and deliver my order to my great satisfaction.
The board supplied is a Batronix designed (so unique to Batronix board) therefore good documentation is important - the 50+ page manual supplied (actually both English and German copies were included) was outstandingly comprehensive, a good example of Best Current Practice for such manuals.
The board itself was very well designed and implemented working well immediately with simple and clear instructions in the supplied 50 page manual leading to good results and great customer satisfaction.
Highly recommended.
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12 days ago
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Quick delivery and excellent customer service
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Aug 28, 2023
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keep it up
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Aug 25, 2023
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Great product and service!
Great product, excellent tech support and service.
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Aug 20, 2023
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Excellent services and communication. Thanks!
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Aug 19, 2023
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Fast delivery. I'm very satisfied with my purchase.
My experience with Batronix has been nothing short of excellent. The quality of the products I purchased combined with the seamles ordering process and swift shipping, has left me thoroughly satisfied. It's evident that Batronix prioritizes customer satisfaction and strives to provide a seamless shopping experience.
One of the most impressive aspects of my experience was the lightning-fast shipping. The items were securely packaged, ensuring they reached me in good condition.
Thank you Batronix!
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Aug 7, 2023
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xx
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Aug 7, 2023
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Order received well packaged and on time, I had a challenge with the bundle license and I received the support promptly. Thank you
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Aug 6, 2023
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Excellent pre and after sales customer experience and great prices. My favorite place to get equipment for electronics. Highly recommended!
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Jul 29, 2023
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SDS2104X PLUS Good price/quality ratio…
SDS2104X PLUS Good price/quality ratio with bandwidth offer at 200Mhz 4BW02
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Jul 17, 2023
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We have excellent experiance
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Jul 16, 2023
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A very good place to buy electronic instruments in Europe
A full range of products at a reasonable price. Good level of service. In house designed products.
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Jul 10, 2023
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Qualität der Dienstleistung. Reaktivität. Schnelligkeit der Ausführung. Alles war perfekt, was mich betraf. Ich empfehle!
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