Acer Store Ireland- Logo - reviews

Acer Store Ireland
Reviews:

178 reviews in the last 12 months495 total reviews  

4.59
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Feb 8, 2024
 Verified review
I dealt with Chris who was extremely helpful and patient with me and even offered me a discount code but time and time again the code wouldn't work. Thank you Chris for providing me with a good customer experience

Most relevant negative review

Jun 4, 2024
 Verified review
Having urgently needed to replace a faulty charger within the warranty period, I reached out to customer support for help. Having been sent back and forth between customer support and the spare parts supplier (who were far more responsive and helpful than customer support) I eventually was forced to purchase a replacement at my own expense. By far the worst customer service I have ever dealt with.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Acer Store Ireland

Filter
 Sort by  
Relevance
(4)
(1)
(8)
Reset
Jun 4, 2024
 Verified review

Customer "support"

Having urgently needed to replace a faulty charger within the warranty period, I reached out to customer support for help. Having been sent back and forth between customer support and the spare parts supplier (who were far more responsive and helpful than customer support) I eventually was forced to purchase a replacement at my own expense. By far the worst customer service I have ever dealt with.
Report review
Answer by Acer Store Ireland
Jun 6, 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-ie/contact/ Your Acer store
Jun 7, 2024
 Verified review
Pricing and discounts are missleading
Report review
Answer by Acer Store Ireland
12 days ago
Dear customer, Thank you for your rating, your opinion is important to us. We are sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-ie/contact/ Your Acer store
Mar 2, 2024
 Verified review

Acer refund me the money without finishing the purchase

The more I try the more frustrated I get. Why would Acer have the money taken from my debit card just to give me the money back within minutes? I already tried 2 different cards and it's not the bank, it's Acer itself. Disappointing.
Report review
Answer by Acer Store Ireland
Mar 4, 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-ie/contact/ Your Acer store
Mar 2, 2024
 Verified review

Acer keeps denying my purchase for no reason.

Acer keeps denying my purchase for no reason, at all. I've got enough funds and they cancel it, nonetheless.
Report review
Answer by Acer Store Ireland
Mar 4, 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-ie/contact/ Your Acer store
Feb 11, 2024
 Verified review
Online payment system continually refused to accept any of my work visa cards. I had to use my personal card to complete the transaction.
Report review
Answer by Acer Store Ireland
Feb 12, 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-ie/contact/ Your Acer store
Jul 14, 2023
 Verified review
Too complex. Only found the best deal for me after two days searching. Also, not enough options to add. eg Word Professional CAD etc
Report review
Answer by Acer Store Ireland
Jul 17, 2023
Dear customer, Thank you for your rating, your opinion is important for us. We are sorry to hear that you have not been fully satisfied with your purchase experience at our store. In order to be able to find a solution for the issues you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further. https://store.acer.com/de-de/contact/ Your Acer store
Jan 12, 2024
 Verified review
I’m trying to buy a laptop and you keep rejecting my order. What is the problem?
Report review
Answer by Acer Store Ireland
Jan 12, 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-ie/contact/ Your Acer store
Aug 13, 2023
 Verified review
You offer a 5% off voucher but it says not valid when checking out
Report review
Answer by Acer Store Ireland
Aug 14, 2023
Dear customer, Thank you for your feedback, your opinion matters to us. We’re sorry to hear that it was not possible to use your coupon code during your purchase. We would like to invite you to contact our Customer Care team through the below link and send them over the coupon code you have in your possession. They will examine your order and will apply any missed discount you were entitled to. This should take no more than 48 hours to be completed. https://store.acer.com/en-ie/contact/ Your Acer Store
Nov 12, 2023
 Verified review
Why have ACER different charger connections - scary when ordering.
Report review
Answer by Acer Store Ireland
Nov 13, 2023
Dear customer, Thank you for your rating, your opinion is important to us. We are sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-ie/contact/ Your Acer store
Dec 30, 2023
 Verified review
The discount voucher for 5% did not activate. Very upsetting and
Report review
Answer by Acer Store Ireland
Jan 3, 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-ie/contact/ Your Acer store
Jul 13, 2023
 Verified review

I made the payment but your sore does…

I made the payment, but your sore does not accept.
Report review
Answer by Acer Store Ireland
Jul 14, 2023
Dear customer, Thank you for your feedback, your opinion matters to us. Our payment platform is designed to the latest international standards to offer you a fast, seamless and secure payment. It is not uncommon, however, that for reasons that are not under our direct influence, a good payment might not go through. In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further. https://store.acer.com/de-de/contact/ Your Acer store
Nov 30, 2023
 Verified review
Keeps reverting my payment, twice now.
Report review
Answer by Acer Store Ireland
Dec 4, 2023
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-ie/contact/ Your Acer store
Aug 2, 2023
 Verified review
Not the best UX for a tech company
Report review
Answer by Acer Store Ireland
Aug 3, 2023
Dear customer, Thank you for your rating, your opinion is important for us. We are sorry to hear that you have not been fully satisfied with your purchase experience at our store. In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further. https://store.acer.com/en-ie/contact/ Your Acer store