Acer Store Ireland- Logo - reviews

Acer Store IrelandReviews

: 187Excellent

4.70

Reviews for Acer Store Ireland

187 verified reviews in the last 12 months

187 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Feb 27, 2022
I love the webpage and options available, I had some troubles to access the webpage through my computer (it kept me giving a 'access denied' message every 10 min) but on my smartphone it was super easy. I would love to see an option to further personalize your laptop to increase maybe the GPU or the storage, to give that extra punch without paying too much for a whole new level laptop.
Report review

Show all positive reviews

the most relevant critical review


Jun 30, 2022
Purchased an Acer Aspire C27-1655 DQ.BGFEK.009 AIO PC but once received and set up noticed the fan was constantly on and making a lot of noise, regardless of the PC being idle without any programs installed. Moreover, the 2 built-in speakers were very underperforming as the sound was muffled. Also, the 27" screen lacked pixels and resolution. To top things up, despite being a brand new PC with Win11 I usually got 2 or 3 blue screen of death every time I booted it up (in comparison, my old i7 laptop from 2017 with all sorts of programs almost never triggers the fan and I only get a blue screen of death once a month on average). All in all this AIO PC, albeit very expensive looked like a very cheap PC in the 300-400 price range instead, defective and with very low quality all around. Complained to Acer Support who offered either a return/refund or a 200 partial refund. Argued that a 200 partial refund wouldn't make my experience better, having to cope with a defective low quality PC. I immediately regretted having purchased this PC and was feeling very angry and depressed. Acer Support then sent me a return label without any instructions. I then asked if I was to return the PC if their courier would come by and pick the parcel, to which then they replied I could take it to a collection point. This is a 13 KG PC and the nearest collection point from that courier is 15 km away from my house, and I have no car. Then days pass without any reply from Acer Support. I then send another message saying enough is enough with this terrible experience, asking to be contacted back by a Manager to sort things up. Acer Support simply replies back saying the issue has been escalated to Management. 5 days pass without no reply at all - just silence. I then have to call the courier myself and arrange the collection from my house, having returned the PC to Acer. Still no reply back from Acer. Only after a few days Acer Support reply back saying they have received the returned PC and then they refund me the money I spent. This was a very bad experience - both in terms of the defective low quality PC itself as well as the very bad Customer Service I received. I will never buy anything from Acer again in my life and will advise all my family and friends the same... it simply isn't worth it! :-(
Report review

Show all critical reviews

Reviews for Acer Store Ireland

Filter 
Sort by Latest first 
(3)
 Verified review
12 days ago
Same product came up multiple times. No options for colours.
Report review
Answer by Acer Store Ireland
10 days ago
Dear customer, Thank you for your rating, your opinion is important for us. We are sorry to hear that you have not been fully satisfied with your purchase experience at our store. In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further. https://store.acer.com/en-ie/contact/ Your Acer store
 Verified review
Jul 25, 2022
Report review
Answer by Acer Store Ireland
Jul 27, 2022
Dear customer, Thank you for your rating, your opinion is important for us. We are sorry to hear that you have not been fully satisfied with your purchase experience at our store. In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further. https://store.acer.com/en-ie/contact/ Your Acer store
 Verified review
Jul 9, 2022
Cant registrate my accer account
Report review
Answer by Acer Store Ireland
Jul 11, 2022
Dear customer, Thank you for your rating, your opinion is important for us. We are sorry to hear that you have not been fully satisfied with your purchase experience at our store. In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further. https://store.acer.com/en-ie/contact/ Your Acer store