Review summary
Customers consistently praise the high quality, purity, and noticeable effectiveness of the products, often citing tangible health improvements and expressing strong trust in the brand. The wide and versatile product selection is appreciated, as is the detailed and transparent product information, which includes clear ingredient lists and scientific explanations. Many also highlight the friendly, helpful, and responsive customer service, as well as fast and reliable delivery. Some customers find the packaging professional and attractive. However, several customers note that the products are expensive and wish for more discounts or greater affordability. There are also concerns about occasional inconsistent customer service and a lack of proactive communication. Delivery issues such as delays, shipping errors, and insufficient order status updates are reported. Packaging receives criticism for impractical design changes, excessive size, and environmental concerns. Additionally, a few customers feel that the wide selection can be overwhelming and that even more detailed product data or clinical evidence would be beneficial.
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How Trusted Shops prevents fake reviewsReviewsBIOGENA Romania
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What I Especially Liked
What did I especially like? Hard to say, as everything is right with you: The presentation of the products, the products themselves, the navigation on the website, the ordering and payment process with various options, the shipping: always neatly and securely packaged as well as clearly documented via email and in the package with the delivery note. I spend a lot of money with you. Sure, it's about health. And it's easy for me because you've thought of everything and implemented it that way. That is very rare. If I had learned something sensible, I would love to work for you.
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Reply from BIOGENA Deutschland
Wow, thank you so much for this detailed and appreciative feedback! It means a lot to us that you view not only our products but the entire experience at BIOGENA so positively—from the online shop, ordering, and payment to packaging and delivery. We greatly appreciate your trust and loyalty. And who knows—maybe our paths will cross professionally someday.
Best regards,
Angelika from the BIOGENA Team
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I would be happy for an explanation of my question mentioned above
I would appreciate your explanation: I have been ordering my products for years always through www.biogena.com:
The prices also appear in Euros after logging in! However, as soon as I click on 'order', the price appears in CHF for the first time... that's very confusing!
Furthermore: until my order on 27.7.26, I never had to pay fees with my credit card; however, with the order on 17.8.26, a fee of +1.5% for foreign payment was applied for the first time ???? Why... am I not ordering from Biogena Switzerland ??
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Reply from BIOGENA Schweiz
Thank you for your detailed feedback. Please contact our customer service directly with the relevant order numbers at ecommerce@biogena.com. Our team can review your orders and the payment process in detail and explain exactly how the fee came about in your case.
Best regards,
Angelika from the BIOGENA Team
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⭐⭐⭐⭐⭐ Absolute recommendation for Biogena!
I am really impressed with Biogena! The products are very high quality, safe and professionally packaged – you immediately notice that quality is a priority.
Customer service is also just top-notch: you receive help anytime, questions are answered quickly and kindly, and returns are completely hassle-free. 👍
I find the price-performance ratio very good, especially with the great online offers. The online presence is clear, informative, and really fun. The selection of products is large, and you can find something suitable for various needs.
For me, the complete package with Biogena is simply spot-on: quality, service, selection, information, and price-performance. ❤️
I can absolutely recommend Biogena and am very satisfied! 5 stars are more than deserved! ⭐⭐⭐⭐⭐
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Reply from BIOGENA Deutschland
Thank you very much for your detailed and great feedback! We are very pleased that for you, the complete package at BIOGENA is the right one – from quality and product selection to our online shop and customer service. It's particularly nice to hear that you feel well-supported with your questions and are happy to recommend us. Thank you for your trust and the 5 stars!
Best regards,
Angelika from the BIOGENA Team
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Basically Excellent
I am very satisfied with Biogena's products and particularly appreciate their good tolerability. I would also like to positively highlight the high purity and quality of the ingredients as stated by the manufacturer. Overall, the products convey to me an impression of high quality and careful development. However, I see the very high price level critically.
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I am currently taking some products from Biogena, including "Iron." Biogena's preparation is much better tolerated than conventionally prescribed medications from the pharmacy. It would be nice if health insurance companies covered the costs of such good preparations 😉! Also with the other products, I am, of course, after a certain time of taking them, now feeling much better.
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Reply from BIOGENA Deutschland
Thank you very much for your detailed feedback and your trust in BIOGENA! We are particularly pleased that you tolerate our iron preparation so well and also have positive personal experiences with your other BIOGENA products.
Kind regards,
Angelika from the BIOGENA team
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Good morning, thank you again for your excellent products that I found on my own through the Internet, but the descriptions on your website gave me confidence 🤩
I would need a favor: my accountant is asking me to have the invoice already received - without VAT number.
Is it possible?
I haven't found another way to communicate with you except through the questionnaire.
Thanking you for the prompt response and your kindness, we extend our warmest regards.
Fertonani Anna Clara
+39 347 1525780
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Shipping super fast, quality top
Shipping super fast, packaging stable and sustainable, which I also find important. But the most important are of course the products; I have been a customer for years and have always been very satisfied with all the products, including, for example, the Omega-3 oil, where you can probably most clearly see whether the quality is good and fresh. Thank you for that.
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Reply from BIOGENA Deutschland
Thank you very much for your detailed and appreciative feedback! We are especially pleased that you have placed your trust in BIOGENA for years and continue to enjoy choosing our products. Highlighting not only the product quality but also our fast shipping and packaging means a lot to us.
Thank you for sharing your long-term experience with us – we look forward to welcoming you back to BIOGENA!
Best regards, Angelika from the BIOGENA team
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Vitamin D deficiency successfully compensated
Review:
I have already tried several products from Biogena and have always been very convinced of their quality. I have also had very good experiences with the Vitamin D capsules. I was diagnosed with a Vitamin D deficiency, so I took the capsules regularly for several months. After another check of my blood values, the deficiency was compensated. I tolerated the product very well and am very satisfied with the quality and effect. Therefore, I can recommend the Vitamin D capsules with peace of mind.
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I am really impressed with Biogena. The products are high-quality, made in Europe, and give me a very clean and trustworthy impression. I especially like that the quality is also checked by independent institutes. In addition, there is excellent customer service. The loyalty program with the collected points is also a real plus and offers great added value. Overall, I really like the entire concept of Biogena Germany.
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Absolute Recommendation – Top Quality from Austria!
I am absolutely thrilled with Biogena and want to share my thoroughly positive experiences:\n\nOutstanding Quality: The products excel in every way. You can immediately tell that genuine premium quality from Austria is offered here.\n\nFair Price-Performance Ratio: For your own health, you should be willing to invest a bit more – and here every cent is really worth it! Many packages are also extremely economical and easily last for 2 to 3 months.\n\nBiogena One – My Absolute Highlight: The drink tastes simply delightful and is super refreshing – whether ice-cold in summer or classically without ice. It makes me feel incredibly good: Since I've been drinking it, I even need one less coffee in the morning to start the day with energy!\n \nGreat Customer Service: Huge praise to the team! Emails and inquiries are answered extremely quickly, friendly, and directly.\n\nConclusion: High-quality products, great service, and noticeable effects. It hardly gets better – 100% recommendation!
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I like your concept!!! I know I'm doing something good for my body: Austrian quality and a great boss with a team...
What I miss, or rather, what I would wish for, and I think many feel similarly:
For example, an app where I can enter the following:
I would like to boost my immune system... the following products are helpful... if you take this product, you don't need... on this day - recommendations on when (morning/midday, evening, before/with meals, never with this product, etc., you need fat to take it ...) what, how long... breaks...
Or: I would like to simply enter which products I would like to take/combine - and get a brilliant plan with various tips...
I know all this is in the product descriptions of the respective products, but it is tedious to combine everything correctly... I often look things up and spend a lot of time on it.
Thank you for existing!!
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Reply from BIOGENA Österreich
Thank you very much for your feedback! It's nice to hear that you feel well taken care of with us and that our products are good for your body. We understand your desire for an app that gives recommendations on product combinations and dosages – we are very happy to include this idea in our considerations for future services.
Additionally, you can always contact our Certified Good Health Coaches – they will help you individually with questions about dosage, combination, and intake.
Kind regards,
Angelika from the BIOGENA team
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I have been using your products for several years and find them excellent. The shipping is also quite fast. I am always on the lookout for offers because I understand that the high quality of the products means they are not accessible to everyone in the long term. For some supplements, I do cycles, while others should be taken constantly, and over time, the economic aspect weighs in. A solution should be found so that everyone can benefit from such excellent products.
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A lot helps a lot 🥳
For many months, Biogena's products have been part of my daily morning routine, and to be honest, I don't want to do without them anymore.
At 55, I feel fitter than ever. I have more energy, recover better, and overall, just feel more comfortable. Of course, exercise, nutrition, and sleep also play an important role. But I am convinced that the right supplements make a valuable contribution.
For me, this routine has proven effective and has become an integral part of my daily life. Therefore, I can only recommend everyone to look into micronutrients and find out what suits their own body and personal needs.
In any case, I am very glad I took this path.
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Reply from BIOGENA Österreich
Thank you very much for your appreciative words! It's nice to read that you have found your personal routine and feel well supported with exercise, nutrition, sleep, and suitable micronutrients. Precisely this holistic approach is important to us. Thank you for sharing your experience with us!
Best regards,
Angelika from the BIOGENA Team
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The product DAOZym contributes significantly to allowing me to enjoy drinks with high histamine content, like a glass of wine or champagne, without discomfort.
I can also highly recommend Omega 3 forte and zinc picolinate 15, which my nutritionist mentioned to me.
I particularly like that there are always promotions and I can benefit from the accumulated points price-wise.
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I love the wide variety of supplements...
I love the wide variety of dietary supplements offered by BIOGENA. I have been using their products for more than four years, first when I lived in Dubai, and now in France. They have truly changed my life, and I have full confidence in their laboratories. Their quality, purity, and consistency give me total trust.
Keep it up! I sincerely hope to see a BIOGENA wellness center in France one day, similar to the one in Vienna. It would be a wonderful initiative for anyone seeking a scientific, preventive, and holistic approach to health. 🤍
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Reply from BIOGENA France
Hello and thank you very much for your loyalty and this valuable feedback. We are delighted to hear that BIOGENA has been accompanying you for several years, from Dubai to France, and that you trust our formulations.
Your recognition of the quality and demands of our laboratories particularly touches us. We look forward to continuing to support you.
Elodie from BIOGENA
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I take the Magnesium Siebensalz. It makes me feel good, no more cramps at night and at 43 years old, my hormones and I need more magnesium.
My children use the Junior. They do a lot of sports. It does them very well, no more cramps or growing pains.
I am very grateful and satisfied to have such top products for me and my children.
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Reply from BIOGENA Schweiz
Thank you very much for your kind feedback and your trust! We are very pleased that Siebensalz® Magnesium accompanies you and our Junior products help your children in everyday life, leading to such positive personal experiences. How nice that BIOGENA has found a permanent place in your family routine!
Kind regards,
Angelika from the BIOGENA Team
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Good product - poor packaging
I am very satisfied with the product itself and really enjoy using it – the quality is as always with Biogena. However, I am annoyed every time by the new packaging (refill bag). The new bag no longer fits as well in the product bottle as the old one. You have to awkwardly fold it to get the powder in safely. At the latest when pulling out the bag, something spills, and you mess everything up. In my opinion, this new design is not thought out at all. Please revise it again! For the product itself, there are 5 stars, but due to the cumbersome handling of the packaging, I deduct stars.
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Reply from BIOGENA Österreich
Thank you for your honest feedback and the kind words about our product! It's a shame that the new packaging didn't convince you. We are pleased that you like the product itself so much!
Best regards,
Alina from the BIOGENA team
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With SIRT-Formula, my issues...
With SIRT-Formula, my lymphatic issues surprisingly completely vanished. I had already tried many things before and hadn't taken SIRT-Formula specifically for the lymph. I am completely amazed by this effect, which appeared after just 3 days of taking it and continues weeks later. I no longer have water in my legs, even though it's so hot right now. Crazy!!!
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I am excited about the correct execution of the orders. In almost 15 years of cooperation, there was only one delivery error: Class!\n\nI would support being able to order directly from Biogena for clients and having the delivery go directly to them. The invoice could also go to the clients, as I am registered as a cooperation partner.
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I don't have Paypal or online banking. So I could only have ordered by prepayment. However, one request was enough and I was allowed to order by bank transfer. Many thanks again for the unbureaucratic help!
And of course:
THE PRODUCTS ARE REALLY GREAT AND THE DELIVERY IS ALWAYS FAST AND RELIABLE:
KEEP IT UP!
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4.87
Excellent454 total reviews454 reviews in the last 12 months
Contact
BIOGENA Romania
- biogena.com/ro-ro
- info@biogena.com
- Salzburg, AUT
About
BIOGENA Romania
BIOGENA este o întreprindere familială austriacă cu sediul în Salzburg, Viena și Freilassing. Dezvoltăm, producem și comercializăm suplimente alimentare de înaltă calitate, conform principiului substa...
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