Review summary
Customers consistently praise the high quality, effectiveness, and safety of the products, often noting positive health outcomes. Fast and reliable delivery is frequently highlighted, with customers expressing satisfaction at quick order fulfillment. Customers appreciate the professionalism, expertise, and helpful attitude of the support and company staff. Support interactions are generally resolved efficiently, with customers noting prompt responses and successful problem resolution. Discounts and promotions are appreciated by customers. Some customers request more frequent offers or bonuses. While most customers report good communication, there is some dissatisfaction regarding language availability and issues with order or address handling.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsBIOGENA Romania
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Verified
Recenzie pentru Biogena
Profesionalismul este cuvântul care descrie cel mai bine experiența cu Biogena. Atât logistica, cât și calitatea serviciilor și produselor sunt la un nivel foarte bun, oferind încredere și satisfacție clienților. Organizarea eficientă și atenția la detalii se reflectă în modul în care Biogena își desfășoară activitatea, ceea ce face colaborarea plăcută și fără griji.
Recomand cu încredere Biogena pentru oricine caută servicii și produse livrate cu profesionalism și calitate.
Verified
Very high quality producs. I once had an issue with a delivery but I contacted them and everything got resolved. They handled the situation very profesionally. Seeing good customer support alwasy helps build thrust.
Reply from BIOGENA Romania
Thank you for your review! It’s great to hear that despite the delivery issue, our team could help quickly and professionally, and that you trust our products and support.
Best regards,
Angelika from the BIOGENA Team
Verified
Top quality
I really like the quality of the ingredients and the transparency of the label where the source of origin is clearly stated. What should be improved would be a diversification of promotions and, maybe, some bonuses 🙂
Reply from BIOGENA Romania
Thank you very much for your detailed feedback! We are very happy to hear that you appreciate the quality of our ingredients and the transparency of our labels. Clear information about our ingredients and their origin is very important to us. We also appreciate your suggestion regarding more diverse promotions and bonuses and will gladly forward your feedback to the relevant team.
Best regards,
Angelika from the BIOGENA Team
Verified
Biogena products work well for me. Blood tests for my 9-year-old child showed a slight folic acid deficiency, so I bought the Junior Multi Bo® 13 product. I am confident it will help.
Reply from BIOGENA Romania
Thank you very much for your kind feedback! It is wonderful to hear that you have had positive experiences with BIOGENA products. We are glad that you found Junior Multi Bo® 13 and hope it supports your child’s needs in the best possible way. Thank you for choosing BIOGENA!
Best regards,
Angelika from the BIOGENA Team
Verified
Răspuns prompt la comenzi, comunicare foarte buna.
Dacă produsele nu sunt pe stoc este neplăcut că trebuie să aștept până când revin pentru vânzare.
Că propunere: acordarea unui discount la comanda repetată a unui produs.
Reply from BIOGENA Romania
Mulțumim mult pentru feedback și sugestie! Ne bucură că ai apreciat promptitudinea răspunsurilor și comunicarea noastră. Înțelegem că poate fi frustrant când un produs nu este pe stoc și vom transmite sugestia ta legată de acordarea unui discount la comenzile repetate echipei noastre pentru evaluare.
Cu drag,
Angelika din echipa BIOGENA
Verified
I like the quality of products and how quick they arrive in Romania
You can do better the other information and courses and presentation which are ONLY in german 😢
Verified
Clean products that have made a difference for me. Very suitable for people with multiple sensitivities to other medications. Gentle and safe products.
Reply from BIOGENA Romania
Thank you very much for your kind feedback! We are delighted to hear that our products have made a difference for you and that you find them gentle and safe. Your trust means a lot to us!
Best regards,
Angelika from the BIOGENA Team
Verified
Perfect mix and dosage
Deliver everything that I need in one dose . Performance by Marcel is one mix that I was looking for a long time.
I’m using also other products and I really feel de differences. Vegan protein by portion is also a game changer.
Reply from BIOGENA Romania
Thanks for your fantastic review! We’re so glad to hear that Performance by Marcel Hirscher and Vegan Protein Sticks are making such a noticeable difference for you. It’s wonderful that our products are working well for you!
Best regards, Angelika from the BIOGENA Team
Verified
Satisfied
I can only say good things about Biogena: from products to website experience and delivery, everything was working well for me.
Reply from BIOGENA Romania
Thank you for sharing your experience! We’re very pleased that our products, online shop, and delivery service have met your expectations.
Best regards,
Angelika from the BIOGENA Team
Verified
I have been using Biogena products for a few months and I am very happy with them. I ordered liposomal Vit C, Basogena, Arthro Gold Complex, Osteocalbon, liquid Omega 3, etc.
Reply from BIOGENA Romania
Thank you for your positive review! We’re delighted to hear that you’ve been happy with our products over the past few months. It’s great to know that products have become part of your routine. Thank you for your trust in BIOGENA.
Best regards,
Angelika from the BIOGENA team
Verified
Produse de calitate
Cumpar produse de cativa ani si sunt multumita. Am achizitionat Maca Energy si de la acest supliment am simtit un real beneficiu. Cumpar produse si pentru copiii mei, am incredere in aceasta marca.
Verified
Promptitudine in livrare, calitatea produselor ,faptul că acordați discounturi,
Reply from BIOGENA Romania
Îți mulțumim din suflet pentru feedback! Ne bucurăm să aflăm că ești pe deplin mulțumit de livrare, de calitatea produselor și de reducerile noastre.
Cu drag,
Angelika din echipa BIOGENA
Verified
After a very bad disbiosis result and a one year treatment with antibiotics the biogena products saved the day. My daughter is using them for 3 months now and her welbeing improved significantly
Reply from BIOGENA Romania
Thank you very much for your personal and valuable feedback! We are delighted to hear that your daughter is feeling much better after this difficult time. We wish you all the best for the future!
Kind regards,
Angelika from the BIOGENA team
Verified
Products are super high quality and the way Biogena treats its client is exceptional. I am very happy to have found your products!
In the picture is just a part of my stash of products
Verified
Very good products, excelent comunication.
Verified
Ați scos varianta 7 saruri de Magneziu in versiunea cu 180 cps 😥 (de când ați modificat/schimbat site-ul)
Verified
Excellent products
Good products, fast delivery, though a bit price-y. I do appreciate the occasional discounts!
Reply from BIOGENA Romania
Thank you for your positive review! We’re delighted to hear that you’re happy with our products and the fast delivery. We also appreciate your honest feedback regarding the pricing. It’s great to know that you enjoy taking advantage of our occasional discounts and special offers.
Best regards,
Angelika from the BIOGENA team
Verified
Excellent delivery time! Also, excellent quality!
Reply from BIOGENA Romania
Thank you for your feedback! We’re delighted to hear that you’re satisfied with the fast delivery and the excellent quality of our products.
Best regards,
Angelika from the BIOGENA Team
Verified
The dialogue between profesionals health care and Biogena
Reply from BIOGENA Romania
Thank you very much for your 5-star feedback!
We’re very happy to hear that you value the dialogue between healthcare professionals and BIOGENA and appreciate our work in this area.
Best regards,
Angelika from the BIOGENA team
Verified
A reliable company!
Professional, quality and fast delivery.
Pretty nice discounts!
