Review summary
Customers consistently praise the high quality, purity, and noticeable effectiveness of the products, often citing tangible health improvements and expressing strong trust in the brand. The wide and versatile product selection is appreciated, as is the detailed and transparent product information, which includes clear ingredient lists and scientific explanations. Many also highlight the friendly, helpful, and responsive customer service, as well as fast and reliable delivery. Some customers find the packaging professional and attractive. However, several customers note that the products are expensive and wish for more discounts or greater affordability. There are also concerns about occasional inconsistent customer service and a lack of proactive communication. Delivery issues such as delays, shipping errors, and insufficient order status updates are reported. Packaging receives criticism for impractical design changes, excessive size, and environmental concerns. Additionally, a few customers feel that the wide selection can be overwhelming and that even more detailed product data or clinical evidence would be beneficial.
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How Trusted Shops prevents fake reviewsReviewsBIOGENA Romania
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Cross-market review
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As always I write the same since...
As always I write the same for years but nothing is changed: when a customer orders the maximum number of tablets, they expect to find a FULL bottle when opening it, not a half-empty bottle. The same applies to the packaging - twice as large and therefore twice as expensive as it should be. Why not simply fill a smaller bottle 100% full? It's also about the environment and resources. Please take heed!
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Completely Satisfied
Super fast delivery, always reliable.
I've been ordering sporadically for years and the quality seems consistently good and reliable to me. The principle of pure substance is an important quality indicator and purchase argument for me, as many nutritional supplements, both from drugstores, but even from pharmacies, contain additives that are not necessarily needed. Transparency about all used substances, also capsule shells or oils as carrier substances, etc., is decisive for me. If one wanted to improve something, at this point I would go further and wish for more information about, for example, raw materials, origin, testing for pollutants, etc..
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My packages are always delivered incorrectly/redirected because there is no readable code/QR code on the packaging (at least that was the information at the relevant post office). Perhaps a solution could be considered in this regard. At least the packages are no longer being sent back to the sender like at the beginning (though I don’t know why, maybe the postal partner 'learned something').
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Biogena, thumbs up …
I am satisfied with the products and have also had good experiences with them. The delivery is timely and accessibility for inquiries is also good.
The price is rather high, but it's okay if you buy frequently, as you have the advantage of not having shipping costs and often offers in the form of promotions. The segment is versatile, especially many vegan supplements. A store in Stuttgart would also be great.
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Knee pain is gone
I ordered Vitamin D3 15,000 IU and took it daily for 42 days and then only twice a week. After only 3 days of taking it, my sudden knee pain disappeared. Intuitively I know I have a Vitamin D deficiency and helped myself that way.
Biogena products are great and the shipping worked perfectly. Thank you ❤️
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Reply from BIOGENA Deutschland
Thank you very much for your detailed feedback and your kind words about BIOGENA! We are very happy that you are satisfied with our Vitamin D3 15,000 and the delivery.
Kind regards,
Angelika from the BIOGENA team
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Verified
I like the quality of the products and I appreciate the principle of pure substance. I buy products on the recommendation of my nutritionist Anca Ignat and slowly, slowly I became a loyal customer for many situations. I appreciate the discounts and considering the volume of orders I consider these discounts to be a great help
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General Evaluation
Online orders are always processed very quickly and easily. The store employees are also always very friendly. The online customer service is rather unreliable. Sometimes you get an answer, sometimes you don't. The marketing no longer matches my personal taste. I usually buy restock products that I have known and used for a long time, but not because the company appeals to me more with its marketing.
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I trust Biogena products very much, that's why I order them!🫶
What I don't like: I try to drink as little alcohol as possible. I ordered melatonin from you and see that it is dissolved in 96% alcohol. Definitely, 5 drops daily cannot be healthy for the oral mucosa.
As a dentist, I sadly reject that.
Best regards
Cristina Simon
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The products are quite good, but.....
The products are quite good. I have two subscription products and the problem is that they are both shipped on the same day and also arrive on the same day, but each in an EXTRA package! Double postage on one hand and double packaging on the other. This is produced and I have to dispose of it. It’s not good for the environment. I have already complained to support. Without success. Let's see if someone reads my opinion here? Have a successful week.
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My Patients
My patients and I regularly use different preparations. For us, a comprehensive, professionally understandable product description is very important both for patients and therapists.
We particularly value the sustainability of the products and the fact that they are natural preparations.
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Reply from BIOGENA Schweiz
Thank you very much for your great trust and your appreciative feedback! We are particularly pleased that our product information offers helpful guidance both for you and for your patients. We are glad that you also appreciate our commitment to quality and sustainability. Thank you for trusting BIOGENA in your daily work!
Best regards,
Angelika from the BIOGENA Team
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the product range is excellent - the products themselves are well tolerated and of outstanding quality...
I would like the new product Thyrocare active to include Glutathione and Cysteine as additional ingredients, - then it would surely be even more effective, right? I would be super delighted!
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Reply from BIOGENA Deutschland
Thank you very much for your great and detailed feedback! We are very pleased that you appreciate our product variety, quality, and good tolerability so much. We are constantly working on the development of our products and are therefore very grateful for suggestions like yours.
Best regards,
Angelika from the BIOGENA team
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I have been using Biogena for quite some time, and I also recommend the products to my clients. For me, quality is extremely important, especially in the area of health, skin, and well-being, and that is precisely what convinces me about Biogena. The compositions are of high quality, well-tolerated, and scientifically based. I find it particularly nice to have observed positive changes both in myself and in my clients. That’s why Biogena is a brand I support wholeheartedly.\n\nMy personal rating: 1
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Reply from BIOGENA Deutschland
Thank you for your great feedback! We are very pleased to hear that you not only use BIOGENA but also recommend it to your clients. The fact that you value the quality, tolerability, and scientific foundation of our products so highly and can observe positive changes in yourself and your clients motivates us immensely.\n\nBest regards, Angelika from the BIOGENA team
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Simplicity in incorrect deliveries.
I have 2 order subscriptions, please combine both deliveries! There are always 2 packages arriving within 4 days. Cost savings on shipping and packaging. Packaging generally turns out too large.
The small BiogenaOne filling bags used to be more handy than the current ones.
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The package always arrives on time, just shortly before I finish the old box (I have a subscription for monthly delivery). I've been taking the PMS Formula for 3 months, and it has truly exceeded my expectations. Month by month, my symptoms have eased and I feel generally stronger.
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Reply from BIOGENA Deutschland
Thank you so much for your great feedback! We are very pleased that you are so satisfied with your subscription and regular delivery and that you are having such positive personal experiences with the PMS Formula. It's great that it's become a regular part of your routine.
Best wishes,
Angelika from the BIOGENA Team
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From order to shipping everything super, fast delivery, I am very satisfied with my products, hope my naturopath will be as well impressed with my results someday.
The dental and pulling oil is great, I had some issues with my gums before, all gone.
I am completely satisfied
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Reply from BIOGENA Deutschland
Thank you very much for your detailed feedback! We are very pleased that you feel well taken care of at BIOGENA, from ordering to your products. It is especially nice that our dental and pulling oil is among your favorites and that you have such positive personal experiences with it. We wish you all the best!
Best regards,
Angelika from the BIOGENA Team
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Cross-market review
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I have already tried some supplements, and with this one, in my opinion, you notice the quality difference straight away. The ingredients are cleanly combined, transparently listed, and appear to be high quality. The tolerance is very good for me, and the new packaging with the screw cap also makes a professional impression.
Only the price sometimes takes getting used to, but as long as the quality is right...
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Recenzie pentru Biogena
Profesionalismul este cuvântul care descrie cel mai bine experiența cu Biogena. Atât logistica, cât și calitatea serviciilor și produselor sunt la un nivel foarte bun, oferind încredere și satisfacție clienților. Organizarea eficientă și atenția la detalii se reflectă în modul în care Biogena își desfășoară activitatea, ceea ce face colaborarea plăcută și fără griji.
Recomand cu încredere Biogena pentru oricine caută servicii și produse livrate cu profesionalism și calitate.
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I appreciate Biogena's wide selection of products, which offers many possibilities to choose the right support for individual needs. At the same time, the variety is sometimes almost too vast, making orientation not always easy.
The online ordering process is quick and reliable, and delivery is prompt. I find the in-store consultation particularly positive: they take their time and help with the selection.
A small criticism is the online presence: there can be a certain pressure to buy if you haven't ordered for a while or when it comes to collecting points and reaching a better customer status. A bit more restraint here would be more pleasant.
Overall, however, a provider with high-quality products and good service.
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Transparency
This might seem a bit unfair to them (since this message concerns the entire industry), but I find the field of nutritional supplements to be opaque. As a consumer, I feel I have no way to verify whether a product is worthwhile or not. For instance, I like to buy from Watson Nutrition, where they value their products being "tested hundreds of times", but they cost a fraction of Biogena products.
I am now undergoing a doctor-supervised immunotherapy recommended by Biogena. When I ask if I can do it at a fraction of the cost through Watson, they say: "It's so cheap, something must be wrong." Fearing not to get the right quality, I buy from Biogena, where I have a good feeling but no real idea if it's necessary.
In summary, I am very satisfied with their products, but overall I believe the field of nutritional supplements should be legally - of course reasonably, if possible - regulated, because as a consumer you simply don't know and have to believe everything.
I hope this is understood as constructive criticism. I do not intend to attack anyone but to raise a consumer's concern.
Best regards,
Michael
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Reply from BIOGENA Österreich
Dear Michael, thank you very much for your detailed and open feedback! We greatly appreciate that you share your thoughts with us so honestly. Transparency and trust are particularly important to us, and it makes us happy that you are satisfied with our products.
Best regards,
Alina from the BIOGENA team
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Cross-market review
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Supplementation Lid
I find the flip lid more practical than the new screw lid. If several cans are standing next to each other, I want to be able to see from above what I should take in the morning, at noon, and in the evening. For this reason, I write with a black marker on the lid, i.e., 1-0-0, or 1-0-1, or 0-0-1. This way I keep an overview. It would be helpful if you didn't put a sticker on top of the lid, because otherwise, I can't label it anymore.
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4.87
Excellent454 total reviews454 reviews in the last 12 months
Contact
BIOGENA Romania
- biogena.com/ro-ro
- info@biogena.com
- Salzburg, AUT
About
BIOGENA Romania
BIOGENA este o întreprindere familială austriacă cu sediul în Salzburg, Viena și Freilassing. Dezvoltăm, producem și comercializăm suplimente alimentare de înaltă calitate, conform principiului substa...
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