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Top positive review
Aug 26, 2023
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Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Aug 7, 2023
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Aug 3, 2023
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Answer by conrad.com
Nov 11, 2023
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Aug 2, 2023
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Nov 11, 2023
Dear Customer,
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Jul 28, 2023
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Nov 11, 2023
Dear Customer,
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Jul 28, 2023
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Nov 11, 2023
Dear Customer,
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Jul 26, 2023
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Nov 11, 2023
Dear Customer,
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Jul 26, 2023
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Nov 11, 2023
Dear Customer,
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Jun 12, 2023
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Nov 11, 2023
Dear Customer,
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Jun 10, 2023
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Nov 11, 2023
Dear Customer,
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Jun 8, 2023
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Nov 11, 2023
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Jun 1, 2023
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they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy
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Jun 9, 2023
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the HSN code entered is wrong 2nd order, 1st order same qty same material different HSN code compare to 2nd order. we ended up paying more custom amount and taxes
After paymemnt done we waited for 20 days to get confirmation they received payment and asking additional charges as weight going above 30kg, when i said last order same quanity we done but no charges why charges then they said later they processing. taken 4 working days to send to UPS.
Overall am really disappointed in order time when stock was available and payment done same day and sent email also paypal transaction details by email. but no one responded until i send every day email and contacted various ways. i have attached 1st order HSN code given by you to UPS and which is different hsn code given by your team in 2nd order. we paid custom duty 150 times more amount
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