Certificate for conrad.com

No. X548B9432A8F35790015242B60C63E7C3
 

Approved on
29/08/2013
Valid until
02/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for conrad.com



Good

4.49/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 517 Trusted Shops reviews collected in the last 12 months.
In total, conrad.com has already collected 1,297 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/05/2019
Date of order
18/05/2019
18/05/2019
Not proper address was written on box so material was delayed delivery by 6 days and secondly packing was so bad that box was eaten by RAT and things inside was damaged.
1.33
Very Poor

Date of publication
17/05/2019
Date of order
17/05/2019
17/05/2019
Good price excellent service and excellent quality tool. No complaints at all.
5.00
Excellent

Date of publication
17/05/2019
Date of order
15/05/2019
17/05/2019
First time buying from Conrad, very impressed.
5.00
Excellent

Date of publication
17/05/2019
Date of order
01/04/2019
17/05/2019
DIDN'T GET MY PRODUCT.
TEHY JUST GIVE ME THE TRACKING NUMBER (INFORMATION I KNOW)
AND WONT TELL WHERE IS MY PARCEL OR ANY OTHER SOLUTION.
VERY POOR CUSTOMER SUPPORT
HOW DO I GET MY MONY BACK
I FEEL THAT THAY RIPED ME OFF.
1.00
Very Poor

Date of publication
17/05/2019
Date of order
17/05/2019
17/05/2019
Everything was excellent :)
5.00
Excellent

Date of publication
16/05/2019
Date of order
02/05/2019
16/05/2019
Very good all services. Recommend to purchase.
5.00
Excellent

Date of publication
15/05/2019
Date of order
15/05/2019
15/05/2019
Very satisfy
5.00
Excellent

Date of publication
15/05/2019
Date of order
15/05/2019
15/05/2019
Fast and reliable
5.00
Excellent

Date of publication
15/05/2019
Date of order
15/05/2019
15/05/2019
very good
5.00
Excellent

Date of publication
15/05/2019
Date of order
15/05/2019
15/05/2019
1. Nowhere in order process was it mentioned that parcel may be delivered to a parcel machine 2. Conrad website specifies no Saturday delivery. Package was delivered on Saturday (3 days after arriving in Estonia via DHL) 3. Parcel machine was not Omniva, who is Conrad's Estonian shipper, but SmartPOST 4. No option to have package rerouted to correct address was given by any of 3 shippers involved.
3.67
Good

conrad.com replies: 17/05/2019
Dear valued customer, thank you very much for your purchase. We are terribly sorry to hear that you had such trouble with the parcel. Usually the shipments to Estonia work perfectly fine. Please accept our deepest apologies for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Date of publication
15/05/2019
Date of order
15/05/2019
15/05/2019
Easy and fast.
5.00
Excellent

Date of publication
15/05/2019
Date of order
15/05/2019
15/05/2019
I Good delivery time and service. I recommend this seller. Good job Keep it up.
5.00
Excellent

Date of publication
14/05/2019
Date of order
14/05/2019
14/05/2019
All excellent, thanks
5.00
Excellent

Date of publication
13/05/2019
Date of order
13/05/2019
13/05/2019
WORSED experience ever with any provider of goods. Package never arrived, mails were not answered, communications was zero. Only after I put a message on facebook and linkedin , communication started, but stopped again. Money was returned, ok but communication and service totally failed.

AND NOW I GET TWO SEPERATE MAILS TELLING ME THE PACKAG WAS DELIVERED, WHAT A JOKE....

never again conrad
1.00
Very Poor

conrad.com replies: 15/05/2019
Dear valued customer, thank you very much for your order. We are terribly sorry that we did not receive the goods any earlier. Of course we will do everything to immediately solve this matter for you. Please accept our deepest apologies for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Date of publication
12/05/2019
Date of order
05/05/2019
12/05/2019
Great
5.00
Excellent

Date of publication
11/05/2019
Date of order
11/05/2019
11/05/2019
The way Conrad has handled this order is an absolute disaster. The shipment date was slipping every day by a day, such that it never took place. I contacted the customer service to investigate what is going on, however they could not tell me. They redid the order but still delivery was slipping day by day. Finally it was delivered but shipped to the wrong address. I have never seen such a mess.
2.00
Poor

conrad.com replies: 15/05/2019
Dear valued customer, thank you very much for your order. Please accept our deepest apologies for these complications, and do not consider this unfortunate case business as usual with our company. We are terribly sorry for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Date of publication
10/05/2019
Date of order
10/05/2019
10/05/2019
No delivery has arrived
1.00
Very Poor

conrad.com replies: 14/05/2019
Dear valued customer, thank you very much for your order. According to tracking, the parcel was delivered shortly after your message. Please note that this was still within lead time. If there is any issue, please contact us on sales@conrad.com. Thank you for your patience. Your Conrad Customer Care

Date of publication
10/05/2019
Date of order
10/05/2019
10/05/2019
I am very pleased with the stair gauge, it's well made, however I was surprised when it was delivered the box it came in was almost as big as the delivery driver when I opened it the actual item was a third of the size, we are constantly being told about the amount of packaging and 90 of parcels delivered are way to big, having said this thank you for a really good product.
5.00
Excellent

Date of publication
09/05/2019
Date of order
09/05/2019
09/05/2019
Wie immer, perfekt
5.00
Excellent

Date of publication
08/05/2019
Date of order
08/05/2019
08/05/2019
Fast shipping, well packed product. And the product was great.
5.00
Excellent

Date of publication
08/05/2019
Date of order
08/05/2019
08/05/2019
The bigger package was slightly damaged but all parts arrived in good condition.
5.00
Excellent

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
Posibilidad de realizar un buen seguimiento contínuo, desde que haces el pedido hasta la llegada del material.
5.00
Excellent

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
Parcel was delivered at wrong address.
+ PO was booked 2x by your services. So parcel will be sent back.
1.00
Very Poor

conrad.com replies: 08/05/2019
Dear valued customer, thank you very much for your purchase. Please accept our apologies that your PO was received and processed 2 times. Please be so kind as to decline acceptance of the second parcel, so you do not need to return it on your own. We are terribly sorry for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
it was never mentioned that DHL economy will be used that take 10-20 days for delivery.
Goods are sent with different part number not the same as requested.
i sent email to customer service and they did not reply me.
1.00
Very Poor

conrad.com replies: 08/05/2019
Dear valued customer, thank you very much for your purchase. We are very sorry that we are unable to deliver any faster to your country. Our delivery terms can be seen in our webshop. The manufacturers part number is definitely correct, please refer to the message from our technical team. Thank you for your understanding. Your Conrad Customer Care

Date of publication
06/05/2019
Date of order
29/04/2019
06/05/2019
Fast, good and realible.
5.00
Excellent

Date of publication
06/05/2019
Date of order
10/04/2019
06/05/2019
My order is shipped in 2 parcels. I received one of them today after 25 days. The other one is still in Germany I send an email to Conrad but they said "The Parcel is at the export Customs service, being processed. This can take some time, on which we, unfortunately, have no influence on. We have already had cases where it took over 4 weeks." in 4 weeks I deliver a container from Hamburg to AU
1.00
Very Poor

conrad.com replies: 07/05/2019
Dear valued customer, thank you very much for your order. We are terribly sorry for this delay and confusion, but the second parcel was also delivered today according to tracking. Thank you ever so much for your patience. Your Conrad Customer Care

Date of publication
06/05/2019
Date of order
29/04/2019
06/05/2019
Wonderful, speedy delivery from Germany. Graef kettle is beautifully made and is very easy to use and quiet in operation.
5.00
Excellent

Date of publication
04/05/2019
Date of order
04/05/2019
04/05/2019
Whenever I have bought the service and attention have been excellent.
5.00
Excellent

Date of publication
04/05/2019
Date of order
04/05/2019
04/05/2019
Trusted site. Fast shipping. Thanks
5.00
Excellent

Date of publication
03/05/2019
Date of order
03/05/2019
03/05/2019
very easy and fast to order. thanks
5.00
Excellent

Date of publication
03/05/2019
Date of order
03/05/2019
03/05/2019
Conrad has excellent price, service and delivery. I highly recommend them. They delivered my order to Australia promptly and in good condition
5.00
Excellent

Date of publication
02/05/2019
Date of order
02/05/2019
02/05/2019
Excellent service
5.00
Excellent

Date of publication
02/05/2019
Date of order
02/05/2019
02/05/2019
5 star service
Thank you
5.00
Excellent

Date of publication
01/05/2019
Date of order
31/03/2019
01/05/2019
EXCELLENT
5.00
Excellent

Date of publication
30/04/2019
Date of order
23/04/2019
30/04/2019
Products arrived fast and safely.
5.00
Excellent

Date of publication
30/04/2019
Date of order
22/04/2019
30/04/2019
Verpackung könnte besser sein.
3.67
Good

Date of publication
27/04/2019
Date of order
04/04/2019
27/04/2019
Fast overseas shipping. Goods are as described.
5.00
Excellent

Date of publication
26/04/2019
Date of order
23/04/2019
26/04/2019
Great item, great price and very quickly delivered. Perfect, thank you.
5.00
Excellent

Date of publication
23/04/2019
Date of order
05/04/2019
23/04/2019
All was good
4.67
Excellent

Date of publication
19/04/2019
Date of order
11/04/2019
19/04/2019
The item supplied with EU shaver type plug. For UK use it needed to be supplied with a UK 3 pin overlayed converter. Luckily I was able to re-use a spare from an old machine. This way I did not invalidate my guarantee whereas I would have had to cut off and replace with a UK fitting. That's why only a four star rating.
4.33
Good

conrad.com replies: 02/05/2019
Dear valued customer, thank you very much for your purchase. We are terribly sorry to hear that a UK 3 pin safety adapter was not included in delivery automatically. Please contact us on technical@conrad.com for discussing a compensation. Please accept our apologies for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

conrad.com customer reviews

conrad.com

Voltcraft, Toolcraft, Apple, Samsung, EQ3

conrad.com was certified by Trusted Shops on 29/08/2013.

Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.

Contact
Durisolstraße 2
4600 Wels
Austria
sales@conrad.com
conrad.com
Owner
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorized representative
James A. Bell, Klaus Mittermayr
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with conrad.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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