Certificate for conrad.com

No. X548B9432A8F35790015242B60C63E7C3
 

Approved on
29/08/2013
Valid until
02/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for conrad.com



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 526 Trusted Shops reviews collected in the last 12 months.
In total, conrad.com has already collected 1,563 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
12/11/2019
Date of order
05/11/2019
12/11/2019
Fast, correct and good quality
5.00
Excellent

Date of publication
12/11/2019
Date of order
12/11/2019
12/11/2019
Unlisted item was added to the store, order taken and delivered fairly quick to Australia. Perfect. :)
5.00
Excellent

Date of publication
11/11/2019
Date of order
11/11/2019
11/11/2019
Good
4.67
Excellent

Date of publication
11/11/2019
Date of order
03/11/2019
11/11/2019
Best e-shop around. only pity is that some of his prices are much more than competitors.
5.00
Excellent

Date of publication
10/11/2019
Date of order
10/11/2019
10/11/2019
Quickly delivered to the UK and according to schedule. Good communication and helpful tracking information.
5.00
Excellent

Date of publication
10/11/2019
Date of order
02/11/2019
10/11/2019
Alles super gelaufen.
5.00
Excellent

Date of publication
08/11/2019
Date of order
08/11/2019
08/11/2019
very happy and very quickly delivery. I recommend more then 10
5.00
Excellent

Date of publication
08/11/2019
Date of order
08/11/2019
08/11/2019
Excellent service. Quick handling, very protective packaging and fast delivery of my holzmann Wood H6TLG chisel set. I´m very happy with Conrad and the quality of the product. Will be buying again soon.
5.00
Excellent

Date of publication
08/11/2019
Date of order
08/11/2019
08/11/2019
NO DELIVERY , THX (((
1.00
Very Poor

conrad.com replies: 12/11/2019
Dear valued customer, thank you very much for your order. We are terribly sorry to hear that there was a delay in delivery. Please accept our apologies for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Date of publication
08/11/2019
Date of order
08/11/2019
08/11/2019
It was the only place where we found items we need. The only problem was a long waiting time for replay to our simple e-mail about approximate delivery date
4.67
Excellent

Date of publication
08/11/2019
Date of order
08/11/2019
08/11/2019
It would be practical with a norwegian Conrad webshop - like the danish and the swedish.
4.67
Excellent

Date of publication
08/11/2019
Date of order
08/11/2019
08/11/2019
Very easy way to buy tools online
5.00
Excellent

Date of publication
06/11/2019
Date of order
06/11/2019
06/11/2019
Excellent service
5.00
Excellent

Date of publication
06/11/2019
Date of order
06/11/2019
06/11/2019
I returned an item ROCO 64205 for a refund and they sent it back to me. They can not converse in ENGLISH
1.00
Very Poor

Date of publication
05/11/2019
Date of order
24/10/2019
05/11/2019
Order cancelled with no responses to my communications for status updates. Lost money on the transaction due to fluctuations between Euro and GBP exchange rate. Poor treatment of new customer. I will NOT be using CONrad again.

VERY DISATISFIED
1.00
Very Poor

Date of publication
04/11/2019
Date of order
19/10/2019
04/11/2019
They are feel unreliable company Because when i order and payed all
then after They do not record any order status and payment. So, there
is no order and payment situation in Conrad. After several mail send,
they do not any respond at all Finally I made expensive phone call
that they could find my order & payment. Off course They don't tell me
tracking number also. Terrible Customer Service
2.33
Poor

Date of publication
04/11/2019
Date of order
04/11/2019
04/11/2019
Liebe Conrad Verantwortliche, ich bestelle schon mindestens 35 Jahe bei Conrad, sei es privat oder von der Arbeit. Seid wir aber bei Conrad.com bestellen muessen ist es katastrophal. Versuchen Sie es selbst. Wir machen es mitlerweile so, dass wir uns bei Conrad.de anmelden und das Produkt waehlen und es dann nach Conrad.com copy/pasten. In Conrad.com findet man gar...gar nichts. Gruss
5.00
Excellent

Date of publication
02/11/2019
Date of order
02/11/2019
02/11/2019
Very fast delivery and great quality.
5.00
Excellent

Date of publication
02/11/2019
Date of order
25/10/2019
02/11/2019
The ordered item (Sony BlueTooth ear buds) contains a very small battery, probably Lithium, and Conrad sent a message stating "only in Germany".
This was not mentioned on their website and on the original order confirmation.
2.33
Poor

conrad.com replies: 04/11/2019
Dear valued customer, thank you very much for your purchase. We are terribly sorry for this inconvenience, but in cases like these we manually check the orders if we really have no way of providing you with our goods, which was confirmed this time unfortunately. Thank you for your understanding. Your Conrad Customer Care

Date of publication
01/11/2019
Date of order
01/11/2019
01/11/2019
Hello, unfortunately the battery in the product was no longer working, it had to replaced with a new one and for some reason the 5€ voucher from the welcome email was never deducted from the order though it was applied.
4.33
Good

Date of publication
01/11/2019
Date of order
09/10/2019
01/11/2019
super shop
5.00
Excellent

Date of publication
01/11/2019
Date of order
25/10/2019
01/11/2019
Very good shopping experience.
5.00
Excellent

Date of publication
31/10/2019
Date of order
31/10/2019
31/10/2019
Not happy with quality of the turntable. The needle jumps across the records and has scratched them. Real pity as communication and delivery excellent
3.67
Good

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
There is no iformation for trucking number also no answers at all for
my questions. Terrble cutomer service.
2.67
Fair

Date of publication
29/10/2019
Date of order
29/10/2019
29/10/2019
Absolutely lavish packaging and amazingly prompt delivery. Delighted
5.00
Excellent

Date of publication
29/10/2019
Date of order
29/10/2019
29/10/2019
perfect
5.00
Excellent

Date of publication
27/10/2019
Date of order
27/10/2019
27/10/2019
Okay
5.00
Excellent

Date of publication
26/10/2019
Date of order
24/10/2019
26/10/2019
Good tools and promt services
5.00
Excellent

Date of publication
25/10/2019
Date of order
25/10/2019
25/10/2019
I'm very sorry to say. But this is maybe my worst webshop experience ever.

First my order to b2b@conrad.com wasn't processed at all so I had to cancel that. This took 1 - 2 weeks. Then processing my order through the webshop took lot's of time, also 1 - 2 weeks. Then the delivery was not as fast as communicated, still waiting for the 2nd half of my order :(

I'll never order again at Conrad.
2.00
Poor

Date of publication
24/10/2019
Date of order
22/10/2019
24/10/2019
Yes all was ok
5.00
Excellent

Date of publication
23/10/2019
Date of order
23/10/2019
23/10/2019
Thank You, everything is OK
5.00
Excellent

Date of publication
23/10/2019
Date of order
23/10/2019
23/10/2019
Top quality service
5.00
Excellent

Date of publication
23/10/2019
Date of order
23/10/2019
23/10/2019
Very satisfied, excellent products.
5.00
Excellent

Date of publication
22/10/2019
Date of order
22/10/2019
22/10/2019
A fast and precise order, like always It's Conrad, what else to say?
5.00
Excellent

Date of publication
22/10/2019
Date of order
12/09/2019
22/10/2019
Finally arrived, everything in order.
Thanks for Your efforts to provide best service.
Cordially
Filip Duma
5.00
Excellent

Date of publication
22/10/2019
Date of order
22/10/2019
22/10/2019
Please turn on credit card payments for my country or just for me. :-))
5.00
Excellent

Date of publication
22/10/2019
Date of order
22/10/2019
22/10/2019
all good: quick delivery + good quality
5.00
Excellent

Date of publication
22/10/2019
Date of order
22/10/2019
22/10/2019
Response fast
5.00
Excellent

Date of publication
21/10/2019
Date of order
21/10/2019
21/10/2019
Delivery very fast
Thanks
5.00
Excellent

Date of publication
21/10/2019
Date of order
26/09/2019
21/10/2019
I have bought 2 times from Conrad. So far, the service is good. Have yet to test the products yet and will feedback once I have more update.
4.00
Good

conrad.com customer reviews

conrad.com

Voltcraft, Toolcraft, Apple, Samsung, EQ3

conrad.com was certified by Trusted Shops on 29/08/2013.

Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.

Contact
Durisolstraße 2
4600 Wels
Austria
sales@conrad.com
conrad.com
Owner
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorized representative
James A. Bell, Klaus Mittermayr
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with conrad.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.