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conrad.com
Reviews:

310 reviews in the last 12 months5,192 total reviews  

4.44
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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Feb 28, 2024
 Verified review

Exceptional Service and Quality: My Experience with Conrad's Online Store

I recently had the pleasure of ordering a Panasonic SD-YR2540 bread maker from Conrad's online store, and I feel compelled to share my experience, especially considering the challenges of finding a wide selection of home appliances here in Cyprus. Finding this specific bread maker model on the island was a bit of a mission impossible, with only older models available at significantly higher prices. My discovery of Conrad, a German online store with reasonable shipping rates to Europe, was a game-changer. They listed the bread maker at an unbeatable price of €255, plus €16 for delivery to Cyprus. Initially, the model was out of stock, but Conrad promptly informed me via email, setting a transparent and communicative tone right from the start. Curious about the delivery timeline, I reached out, and their customer service was quick to respond, impressing me with their efficiency. When the bread maker was back in stock, they didn't hesitate to ship it immediately, keeping me in the loop throughout the process. The package arrived at my doorstep just two days later, a feat that I found incredibly impressive for a mere €16 shipping fee. The bread maker itself was in pristine condition, and the bread it produces is nothing short of incredible. My experience with Conrad has been overwhelmingly positive, not just because of the product, but due to their exemplary customer service and the ease of the entire process. For those residing in areas where home appliance options are limited, I cannot recommend Conrad enough. Their efficiency, transparency, and the quality of their products have made me a satisfied customer. Danke!
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Answer by conrad.com
9 days ago
Dear Customer, thank you very much for your positive feedback.
8 days ago
 Verified review
We have received the Posital Fraba Encorder, but when we fit that in our machine, it's not working. Is there any program or software to be installed to start it. Please guide us.
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Answer by conrad.com
4 days ago
Dear Customer, please contact our customer service: https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
4 days ago
 Verified review

Solar powered pumps

I ordered two pumps and you dealt with my request very quickly. Unfortunately you missed my house number off the address which caused confusion at UPS and a delay in delivery.
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Mar 4, 2024
 Verified review
Order on 9/02/2024, lost by UPS, and then free replacement delivery ok ! Received 04/03/2024
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Answer by conrad.com
9 days ago
Dear Customer, thank you for your positive feedback.
Mar 3, 2024
 Verified review
Professional service, good treatment and very fast delivery. I recommend it!
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9 days ago
Dear Customer, thank you for your positive feedback.
Feb 23, 2024
 Verified review
Received printer but none UK plug so can't use it 😢
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Answer by conrad.com
Feb 25, 2024
Dear Customer, all our products are EU plug. Please contact the customer service to initiate a returns process.
11 days ago
 Verified review
Ordering was easy and the goods quickly arrived.
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Answer by conrad.com
9 days ago
Dear Customer, thank you very much for your positive feedback.
12 days ago
 Verified review
Huge selection. Extremely fast delivery.
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Answer by conrad.com
9 days ago
Dear Customer, thank you for your positive feedback.
Feb 28, 2024
 Verified review
Conrad is best , product is super good !
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Answer by conrad.com
9 days ago
Dear Customer, thank you very much for your positive feedback.
6 days ago
 Verified review
Fast delivery. Excellent communications
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4 days ago
Dear Customer, thank you for your positive feedback.
Feb 27, 2024
 Verified review
after sales service and availability
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9 days ago
Dear Customer, thank you very much for your positive feedback.
Feb 29, 2024
 Verified review
Speed and accuracy
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9 days ago
Dear Customer, thank you very much for your positive feedback.
Feb 26, 2024
 Verified review
Excellent service!
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9 days ago
Dear Customer, thank you very much for your positive feedback.
Feb 22, 2024
 Verified review
very fast delivery
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Mar 5, 2024
 Verified review
Always correct!!!
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9 days ago
Dear Customer, thank you for your positive feedback.
7 days ago
 Verified review
Quick service
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4 days ago
Dear Customer, thank you very much for the positive feedback.
Feb 29, 2024
 Verified review
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9 days ago
Dear Customer, thank you very much for your positive feedback.
Feb 20, 2024
 Verified review
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 20, 2024
 Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 22, 2024
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
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Answer by conrad.com
Feb 25, 2024
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.