Certificate for conrad.com

No. X548B9432A8F35790015242B60C63E7C3
 

Approved on
29/08/2013
Valid until
02/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for conrad.com



Good

4.49/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 574 Trusted Shops reviews collected in the last 12 months.
In total, conrad.com has already collected 1,195 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/01/2019
Date of order
15/01/2019
22/01/2019
Perfect
5.00
Excellent

Date of publication
22/01/2019
Date of order
15/01/2019
22/01/2019
SHipment can be improved..
4.00
Good

Date of publication
22/01/2019
Date of order
14/01/2019
22/01/2019
Great personal service, prompt and professional. Would definitely use their service again. Their parcels arrive quicker than some local UK ones on the same rate. Figure that one out. Thank you for a superb service.
5.00
Excellent

Date of publication
21/01/2019
Date of order
14/01/2019
21/01/2019
Excellent
5.00
Excellent

Date of publication
20/01/2019
Date of order
11/01/2019
20/01/2019
Part of the order is still missing.
3.00
Fair

conrad.com replies: 22/01/2019
Dear valued customer, thank you very much for your order. Unfortunately we had only 1 unit left in stock of position 2 for immediate dispatch. The second unit is supposed to arrive at our warehouse on the 28th of January. We will then immediately forward it to you of course. Thank you for your patience. Your Conrad Customer Care

Date of publication
20/01/2019
Date of order
12/01/2019
20/01/2019
Bestellung über eine Woche noch nicht erhalten
1.00
Very Poor

conrad.com replies: 22/01/2019
Sehr geehrter Kunde, vielen herzlichen Dank für Ihre Bestellung. Als Zahlungsart haben Sie Vorauskasse gewählt, und bis dato konnten wir leider noch keinen Zahlungseingang verbuchen. Falls Sie bereits eine Überweisung getätigt haben, oder die Zahlungsmethode ändern möchten, wenden Sie sich bitte an: sales@conrad.com Vielen Dank für Ihr Verständnis. Ihr Conrad Kundenservice

Date of publication
19/01/2019
Date of order
15/01/2019
19/01/2019
Bisher kam nur ein Teil der Bestellung, obwohl alles innerhalb eines Tages lieferbar war. Porto war 20€ Kann mich nicht erinnern es so bestellt zu haben
2.33
Poor

conrad.com replies: 22/01/2019
Sehr geehrte Kundin, vielen herzlichen Dank für Ihre Bestellung. Bei der ausständigen Ware handelt es sich um keinen regulären Lagerartikel, sondern wir bestellen für Sie im Bedarfsfall. Der Hersteller wird in Kürze bei uns anliefern. Selbstverständlich erhalten Sie hierzu sämtliche Notifikationen. Vielen Dank für Ihre Geduld. Ihr Conrad Kundenservice

Date of publication
19/01/2019
Date of order
11/01/2019
19/01/2019
Sending goods with UPS is a major error. they can not find addresses that all other companies scan. This is always a problem with UPS. I would even go so far NOT to buy in shops sending with UPS anymore. UPS does just destroy any business.
3.00
Fair

Date of publication
19/01/2019
Date of order
04/01/2019
19/01/2019
Very happy
5.00
Excellent

Date of publication
18/01/2019
Date of order
18/01/2019
18/01/2019
Good quality material and fast delivery.
5.00
Excellent

Date of publication
18/01/2019
Date of order
18/01/2019
18/01/2019
Nichts anzumerken.
4.00
Good

Date of publication
18/01/2019
Date of order
23/12/2018
18/01/2019
Great service by Conrad International I ordered a coffee maker to Australia and was worried, but they kept me informed all along the way and the machine arrived safe and sound. Absolutely love the environmentally friendly packaging as well Well done, Conrad. I am enjoying great coffee now, in a sustainable fashion, using compostable coffee pads. So happy
4.67
Excellent

Date of publication
18/01/2019
Date of order
18/01/2019
18/01/2019
Sehr gutes Gerät ist schon das 3., das ich empfehle
5.00
Excellent

Date of publication
17/01/2019
Date of order
10/01/2019
17/01/2019
Excellent service and competitive prices very pleased
5.00
Excellent

Date of publication
17/01/2019
Date of order
09/01/2019
17/01/2019
good deal
4.67
Excellent

Date of publication
16/01/2019
Date of order
05/01/2019
16/01/2019
I bought from the UK. After 5 working days I did not have a dispatch update. On the 6th working day I asked for a dispatch update but had no reply. On the 8th working day I emailed again.

I received a reply this time and was told they could not dispatch to the UK due to hazardous materials.

The product was then showing as NIL stock.
3.00
Fair

conrad.com replies: 17/01/2019
Dear valued customer, thank you very much for your order. Please accept our deepest apologies for these delays and inconveniences. We have just merged our UK webshop into our international site www.conrad.com. We are currently working very hard to be able offer the best possible conditions for our UK customers, including the delivery of hazardous goods. Thank you for your understanding. Your CCC

Date of publication
15/01/2019
Date of order
08/01/2019
15/01/2019
TODO EL MATERIAL MUY CORRECTO Y EN BUEN ESTADO
4.00
Good

Date of publication
15/01/2019
Date of order
06/01/2019
15/01/2019
Livraison rapide
Produits bien protégés
5.00
Excellent

Date of publication
15/01/2019
Date of order
08/01/2019
15/01/2019
Delivery was good but had a few missing screws which was not good
4.67
Excellent

conrad.com replies: 16/01/2019
Dear valued customer, thank you very much for your purchase. We are terribly sorry to hear that the delivery was incomplete. Please be so kind as to provide us with details to: technical@conrad.com. Of course we will do everything to solve this matter for you immediately. Please accept our apologies for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Date of publication
15/01/2019
Date of order
15/01/2019
15/01/2019
Easy to get order, goods as advertised, delivery swift. Will use again
5.00
Excellent

Date of publication
14/01/2019
Date of order
10/01/2019
14/01/2019
Simply Perfect
5.00
Excellent

Date of publication
14/01/2019
Date of order
07/01/2019
14/01/2019
Parts arrived in a couple of days, parts required unable to get anywhere in the UK.
5.00
Excellent

Date of publication
14/01/2019
Date of order
03/01/2019
14/01/2019
Rasche und unkomplizierte Bestellabwicklung und Zustellung; alles tip-top.. Danke
5.00
Excellent

Date of publication
14/01/2019
Date of order
06/01/2019
14/01/2019
As always, excellent service.
5.00
Excellent

Date of publication
12/01/2019
Date of order
04/12/2018
12/01/2019
Excellent product Conrad always - the best place around for online chopping
5.00
Excellent

Date of publication
12/01/2019
Date of order
05/01/2019
12/01/2019
Great Price & Speedy delivery
5.00
Excellent

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Alles ok.
4.33
Good

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
Good
5.00
Excellent

Date of publication
11/01/2019
Date of order
25/11/2018
11/01/2019
Die Lieferzeiten war für mich viel zulange.
3.00
Fair

Date of publication
11/01/2019
Date of order
04/01/2019
11/01/2019
- Bestellung wurde auf mehrere Pakete verteilt, obwohl es vom Volumen her in ein Paket gepasst hätte. - Geschlechtsspezifische Ansprache wurde vom "Service" von Herr in Frau geändert ???
4.33
Good

Date of publication
11/01/2019
Date of order
27/12/2018
11/01/2019
All Ok
5.00
Excellent

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
Alles OK
5.00
Excellent

Date of publication
10/01/2019
Date of order
03/01/2019
10/01/2019
Excellent fast service.
5.00
Excellent

Date of publication
09/01/2019
Date of order
19/12/2018
09/01/2019
Item was in immaculate condition, but the tracking was difficult to trace
4.33
Good

Date of publication
09/01/2019
Date of order
30/12/2018
09/01/2019
Alles OK
5.00
Excellent

Date of publication
09/01/2019
Date of order
31/12/2018
09/01/2019
Tools excellent quality Especially like ergonomy the handle of the screwdriver Gedore. Fast shipping
5.00
Excellent

Date of publication
08/01/2019
Date of order
08/01/2019
08/01/2019
Excellent and easy
5.00
Excellent

Date of publication
08/01/2019
Date of order
08/01/2019
08/01/2019
- Bestellung wurde auf mehrere Pakete verteilt, obwohl es vom Volumen her in ein Paket gepasst hätte.
- Geschlechtsspezifische Ansprache wurde vom "Service" von Herr in Frau geändert ???
4.33
Good

conrad.com replies: 09/01/2019
Sehr geehrter Kunde, vielen herzlichen Dank für Ihre Bestellung. Leider können wir es manchmal aus internen, logistischen Gründen nicht vermeiden, einen Auftrag auf mehrere Pakete aufzuteilen. Selbstverständlich enstehen hierdurch keine Mehrkosten für unsere Kunden. Ihr Konto weist aktuell die korrekte Ansprache aus. Wir entschuldigen uns für eventuelle Unannehmlichkeiten. Ihr Conrad Kundenservice

Date of publication
08/01/2019
Date of order
08/01/2019
08/01/2019
- Bestellung wurde auf mehrere Pakete verteilt, obwohl es vom Volumen her in ein Paket gepasst hätte.
- Geschlechtsspezifische Ansprache wurde vom "Service" von Herr in Frau geändert ???
4.33
Good

Date of publication
07/01/2019
Date of order
31/12/2018
07/01/2019
Goods arrived today despite it being the New Year holiday period, in good condition.
5.00
Excellent

conrad.com customer reviews

conrad.com

Voltcraft, Toolcraft, Apple, Samsung, EQ3

conrad.com was certified by Trusted Shops on 29/08/2013.

Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.

Contact
Durisolstraße 2
4600 Wels
Austria
sales@conrad.com
conrad.com
Owner
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorized representative
James A. Bell, Klaus Mittermayr
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with conrad.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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