Certificate for conrad.com

No. X548B9432A8F35790015242B60C63E7C3
 

Approved on
29/08/2013
Valid until
02/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for conrad.com



Excellent

4.56/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 541 Trusted Shops reviews collected in the last 12 months.
In total, conrad.com has already collected 1,490 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
Everything as expected.
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
Excellent service
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
long queue on email respond, but excellent acting on delivery, once noted.
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
Goods and customer service are ok . The delivery in my country isn't ok (Urgent Cargus ) has lot of problems with delivery
4.67
Excellent

Date of publication
15/09/2019
Date of order
15/09/2019
15/09/2019
There is item is not arrive and not update from two week
2.00
Poor

Date of publication
14/09/2019
Date of order
04/08/2019
14/09/2019
Excellent
5.00
Excellent

Date of publication
14/09/2019
Date of order
14/09/2019
14/09/2019
Die Versandanweisungen (Anruf v o r Anlieferung) wurden von DHL nicht
eingehalten. Bei beiden Teillieferungen erfolgte der Anruf gleichzeitig mit dem
Läuten an der Haustür.
4.33
Good

Date of publication
13/09/2019
Date of order
13/09/2019
13/09/2019
My first purchase went very well as indicated by the store
5.00
Excellent

Date of publication
12/09/2019
Date of order
12/09/2019
12/09/2019
Everything is OK
5.00
Excellent

Date of publication
12/09/2019
Date of order
12/09/2019
12/09/2019
100 satisfied
5.00
Excellent

Date of publication
11/09/2019
Date of order
11/09/2019
11/09/2019
No Amazon No problem
5.00
Excellent

Date of publication
11/09/2019
Date of order
04/09/2019
11/09/2019
Perfect service Big box for a small device however.
5.00
Excellent

Date of publication
11/09/2019
Date of order
11/09/2019
11/09/2019
Olá: este sub grave é de muito boa qualidade
5.00
Excellent

Date of publication
10/09/2019
Date of order
10/09/2019
10/09/2019
All went well, delivery was fast.
5.00
Excellent

Date of publication
10/09/2019
Date of order
10/09/2019
10/09/2019
They try to deliver package on daytime without contacting first, so I need to pick up it from post office at evening. Like someone normal human been sitting and waiting during daytime at home some order? Usually people are in work on that time.
3.67
Good

Date of publication
10/09/2019
Date of order
29/08/2019
10/09/2019
Less than 2 weeks delivery time is really fine for Greenland. And I like the low freight costs.
4.33
Good

Date of publication
09/09/2019
Date of order
02/09/2019
09/09/2019
quite expensive, but good delivery, goods and service
4.00
Good

Date of publication
08/09/2019
Date of order
08/09/2019
08/09/2019
Hallo, die Sendung kam mit DHL innerhalb 5 Tagen nach Portugal. Sehr gut.
Aber, eines der Teile war nicht kompatibel trotz anderslautender Beschreibung.
Gruss Reinhard Schwarz.
4.33
Good

conrad.com replies: 12/09/2019
Sehr geehrter Kunde, vielen Dank für Ihren Einkauf. Es tut uns sehr leid zu hören, dass Sie einen Fehler in unserer Beschreibung finden konnten. Bitte seien Sie so freundlich und wenden Sie sich an technical@conrad.com. Selbstverständlich werden wir für eine zufriedenstellende Lösung sorgen. Vielen Dank für Ihr Verständnis. Ihr Conrad Kundenservice

Date of publication
07/09/2019
Date of order
07/09/2019
07/09/2019
The delivery rating is not your problem. It is how the delivery in the middle of Finland is managed.
4.00
Good

Date of publication
06/09/2019
Date of order
06/09/2019
06/09/2019
I appreciate the fast delivery. Ordered 01/09/2019 delivered 05/09/2019 in Algarve, Portugal.
5.00
Excellent

Date of publication
06/09/2019
Date of order
05/09/2019
06/09/2019
The service and goods I have received now and in the past are excellent.
5.00
Excellent

Date of publication
06/09/2019
Date of order
06/09/2019
06/09/2019
Hello
Unfortunately I am not satisfied with the way you are doing and what the high price I paid for the shipment.
The order was placed on 01.08.2019
The shipment arrived only after one month on 05.09.2-19 via DHL.
For the last month I sent you emails to keep me informed of the shipping situation and unfortunately you did not reply to any of the emails sent by me.
I had to open a dispute on P
1.00
Very Poor

conrad.com replies: 12/09/2019
Dear valued customer, thank you very much for your purchase. Please accept our deepest apologies that the lead time was exceeded by far in your case. Unfortunately though, we have only got a single message asking for tracking in our system, which we have responded to. We are terribly sorry if the communication was insufficient. Thank you very much for your understanding. Your Conrad Customer Care

Date of publication
05/09/2019
Date of order
05/09/2019
05/09/2019
Thank you very much indeed.
5.00
Excellent

Date of publication
04/09/2019
Date of order
04/09/2019
04/09/2019
Outstanding customer service
5.00
Excellent

Date of publication
04/09/2019
Date of order
04/09/2019
04/09/2019
Is it not possible to indicate the rough time of delivery :
early morning - before lunchtime - after lunch - late afternoon .
4.67
Excellent

conrad.com replies: 05/09/2019
Dear valued customer, thank you very much for your order. Indeed we have unfortunately not got any possibility to tell an estimated time of the day or take any influence. Thank you for your understanding. Your Conrad Customer Care

Date of publication
04/09/2019
Date of order
04/09/2019
04/09/2019
Arrived on time
5.00
Excellent

Date of publication
04/09/2019
Date of order
28/08/2019
04/09/2019
POM AUDIO DESIGN
5.00
Excellent

Date of publication
04/09/2019
Date of order
04/09/2019
04/09/2019
Item took some time to arrive considering it was DHL. On the whole i'm quite happy with the price I got the item for. Thanks
4.33
Good

Date of publication
02/09/2019
Date of order
02/09/2019
02/09/2019
Very good experience
5.00
Excellent

Date of publication
31/08/2019
Date of order
28/08/2019
31/08/2019
xxx..................................
4.00
Good

Date of publication
29/08/2019
Date of order
29/08/2019
29/08/2019
I did not recieve anything?????
1.00
Very Poor

conrad.com replies: 03/09/2019
Dear valued customer, thank you very much for your purchase. According to tracking, the parcel was now finally delivered. Please accept our deepest apologies that the lead time was exceeded in your case. Thank you very much for your patience. Your Conrad Customer Care

Date of publication
29/08/2019
Date of order
29/08/2019
29/08/2019
Nothing to report .
5.00
Excellent

Date of publication
29/08/2019
Date of order
29/08/2019
29/08/2019
Alle ausgezeichnet, außer Lieferung
4.67
Excellent

Date of publication
28/08/2019
Date of order
28/08/2019
28/08/2019
order made the 25/07, goods arrived on 27/08. I was needing it around 15/08....
Maybe I've been only unliky since from ratings is seams a spot case.
3.67
Good

Date of publication
27/08/2019
Date of order
27/08/2019
27/08/2019
All, ok. regards
5.00
Excellent

Date of publication
27/08/2019
Date of order
27/08/2019
27/08/2019
Very good and fast. I am satisfied
5.00
Excellent

Date of publication
27/08/2019
Date of order
27/08/2019
27/08/2019
I was not informed that 2 of my items were not going to be delivered. I only got to know when I made a query about the missing deliveries. Not sure if I have been charged the correct delivery charge in view of the missing items
3.00
Fair

Date of publication
26/08/2019
Date of order
14/08/2019
26/08/2019
Quality goods to select from.
Really, really fast delivery.
Nothing to complain.
5.00
Excellent

Date of publication
26/08/2019
Date of order
26/08/2019
26/08/2019
Great product...brilliant service, thank you
5.00
Excellent

Date of publication
26/08/2019
Date of order
26/08/2019
26/08/2019
All ok
5.00
Excellent

conrad.com customer reviews

conrad.com

Voltcraft, Toolcraft, Apple, Samsung, EQ3

conrad.com was certified by Trusted Shops on 29/08/2013.

Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.

Contact
Durisolstraße 2
4600 Wels
Austria
sales@conrad.com
conrad.com
Owner
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorized representative
James A. Bell, Klaus Mittermayr
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with conrad.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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