Certificate for conrad.com

No. X548B9432A8F35790015242B60C63E7C3
 

Approved on
29/08/2013
Valid until
02/02/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for conrad.com



Excellent

4.58/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 585 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 745 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/04/2018
Date of order
05/04/2018
23/04/2018
It has been tree weeks, I still have not received the ordered item.
1.00
Very Poor

conrad.com replies: 24/04/2018
Dear valued customer, we are terribly sorry that the delivery was delayed by customs. It is cleared now, and will be out for delivery immediately. Thank you for your understanding and patience. Your Conrad Customer Service

Date of publication
23/04/2018
Date of order
03/04/2018
23/04/2018
very very satisfactory.
5.00
Excellent

Date of publication
19/04/2018
Date of order
27/03/2018
19/04/2018
I've not received my this order even the order I've placed again with request to complete this order at least and I am ready to pay extra freight for express delivery but no success to have any of my order placed from the last month I am sorry but it's disgusting
1.00
Very Poor

conrad.com replies: 23/04/2018
Dear valued customer, we are very sorry that the first parcel slightly exceeded the delivery time. According to tracking, the express order was well received in time. Please accept our apologies for any inconvenience caused. Thank you for your patience and understanding. Your Conrad Customer Service

Date of publication
18/04/2018
Date of order
11/04/2018
18/04/2018
Perfect service
5.00
Excellent

Date of publication
17/04/2018
Date of order
01/04/2018
17/04/2018
the transaction was successful
4.33
Good

Date of publication
17/04/2018
Date of order
10/04/2018
17/04/2018
Delivery could be a bit faster...
4.00
Good

Date of publication
16/04/2018
Date of order
24/03/2018
16/04/2018
Alles ok
4.67
Excellent

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Perfect shopping experience to perfect prices
5.00
Excellent

Date of publication
16/04/2018
Date of order
06/04/2018
16/04/2018
PERFECT
5.00
Excellent

Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
all ok
5.00
Excellent

Date of publication
11/04/2018
Date of order
02/04/2018
11/04/2018
Reliable
5.00
Excellent

Date of publication
08/04/2018
Date of order
14/03/2018
08/04/2018
Der Schalter war leider zu klein.
3.67
Good

conrad.com replies: 13/04/2018
Sehr geehrter Kunde, vielen Dank für Ihren Einkauf. Sie haben 30 Tage lang die Möglichkeit, die Ware für eine Erstattung einzusenden. Weiters wenden Sie sich für eine Beratung zu einem Alternativartikel bitte an technical@conrad.com. Wie helfen Ihnen gerne weiter. Ihr Conrad Kundenservice

Date of publication
05/04/2018
Date of order
25/03/2018
05/04/2018
EXCELLENT
5.00
Excellent

Date of publication
05/04/2018
Date of order
26/03/2018
05/04/2018
Excellent
5.00
Excellent

Date of publication
05/04/2018
Date of order
27/03/2018
05/04/2018
Excellent service and delivery as usual.
Nice unit well built. Only complaint is that for a 100 watt iron the soldering bit is useless, just a needle point. .There should be a couple of spare bits supplied with the station. Not sure if spare bits are available another poor point. Searched fro them could not find any.
4.67
Excellent

conrad.com replies: 11/04/2018
Dear valued customer, thank you very much for your purchase. The product has got excellent customer reviews in Germany. We will forward your suggestion to our quality assurance department. Please be so kind as to let us know which spare parts you require: technical@conrad.com Thank you and best regards, Your Conrad Customer Service

Date of publication
04/04/2018
Date of order
25/03/2018
04/04/2018
Reliable and fast delivery
5.00
Excellent

Date of publication
04/04/2018
Date of order
13/03/2018
04/04/2018
The fifth star is withheld on delivery, since I did not receive a tracking number.
Goods precisely as described and cheap as well
It is hard to rate customer service as I have not needed it.
4.33
Good

Date of publication
04/04/2018
Date of order
27/03/2018
04/04/2018
Gut verpackt und schnell
5.00
Excellent

Date of publication
03/04/2018
Date of order
25/03/2018
03/04/2018
excellent as usual
5.00
Excellent

Date of publication
31/03/2018
Date of order
05/03/2018
31/03/2018
Conrad wickelt die internationalen Lieferungen seit kurzem über Österreich ab. Hier gibt es noch viel Verbesserungsbedarf. Ich musste mehrfach anrufen, um die Probleme zu erfahren. Da die Zeit meines
Aufenthaltes vorüber geht, werde ich die Restlieferung in Deutschland neu bestellen.
1.33
Very Poor

conrad.com replies: 03/04/2018
Sehr geehrter Kunde, es tut uns sehr Leid, dass es bei dieser Lieferung Probleme gab und das Paket wieder an uns zurück ging. Wir hoffen, dass wir Sie dennoch auch in Zukunft als Kunde bei uns begrüßen dürfen. Freundliche Grüße aus Österreich, Ihr Conrad International Service Team

Date of publication
30/03/2018
Date of order
23/03/2018
30/03/2018
Delivery was quicker than expected
4.33
Good

Date of publication
30/03/2018
Date of order
07/03/2018
30/03/2018
My parcel was incorrectly addressed by Conrad and despite many telephone calls and emails nothing was done to help me get my delivery. It was simply left in a DHL Depot in the UK for 3 weeks.
Very poor and slow customer service from Conrad and DHL.
1.00
Very Poor

conrad.com replies: 03/04/2018
Dear Customer, we are very sorry that you had a bad experience with the delivery of your package. Unfortuantely it seems that the system did not save the change we made when we added the street number. We can of course re-ship the goods should they still be needed

Date of publication
29/03/2018
Date of order
06/03/2018
29/03/2018
Wie immer problemlos
4.67
Excellent

Date of publication
29/03/2018
Date of order
21/03/2018
29/03/2018
very good
5.00
Excellent

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
All is good
5.00
Excellent

Date of publication
28/03/2018
Date of order
19/03/2018
28/03/2018
Quick delivery - item as described and working fine.
5.00
Excellent

Date of publication
27/03/2018
Date of order
04/03/2018
27/03/2018
Wie immer alles OK
4.67
Excellent

Date of publication
27/03/2018
Date of order
04/03/2018
27/03/2018
V.gd
5.00
Excellent

Date of publication
26/03/2018
Date of order
19/03/2018
26/03/2018
Very good I love it
5.00
Excellent

Date of publication
26/03/2018
Date of order
16/03/2018
26/03/2018
No problems will use again
5.00
Excellent

Date of publication
24/03/2018
Date of order
12/03/2018
24/03/2018
Delivery UPS perfect - one (1) day earlier as predicted
No damage at all
Goods running perfectly
Very satisfied indeed
5.00
Excellent

Date of publication
24/03/2018
Date of order
10/03/2018
24/03/2018
Very good products But have to wait a bit for customers service to respond to inquiries.
3.67
Good

conrad.com replies: 29/03/2018
Dear valued customer, please accept our apologies for any delay. We try our best to process every request as fast as possible. Thank you very much for your patience. Your Conrad Customer Service

Date of publication
23/03/2018
Date of order
16/03/2018
23/03/2018
After I have been a satisfied customer for more than 15 years in Holland and now for 4 years in Spain with Conrad.com I’m very disappointed in the way I’m treated by customer support and lost all faith.They don't read the email I sent and when I reply to it they don't answer me anymore.It is really disrespectful. If they don't reply on my emails an correct everything that went wrong, then this it
1.67
Poor

conrad.com replies: 26/03/2018
Dear valued customer, please accept our deepest apologies for the delay in response. We will solve the matter for you satisfyingly as fast as possible. Thank you for your understanding and patience. Your Conrad Customer Service

Date of publication
23/03/2018
Date of order
17/03/2018
23/03/2018
GREAT
5.00
Excellent

Date of publication
23/03/2018
Date of order
08/03/2018
23/03/2018
No answer given to several requests for information on delay in delivery
2.67
Fair

conrad.com replies: 26/03/2018
Dear valued customer, please accept our deepest apologies for any inconvenience caused by the delay. We were unfortunately not provided with a specific reason by customs clearance. Thank you very much for your patience and understanding. Your Conrad Customer Service

Date of publication
22/03/2018
Date of order
15/03/2018
22/03/2018
Tracking was off couple days when the package was traveling from Germany to another country.
4.67
Excellent

Date of publication
21/03/2018
Date of order
14/03/2018
21/03/2018
good
5.00
Excellent

Date of publication
20/03/2018
Date of order
13/03/2018
20/03/2018
It's OK
5.00
Excellent

Date of publication
19/03/2018
Date of order
11/03/2018
19/03/2018
Great
5.00
Excellent

Date of publication
19/03/2018
Date of order
08/03/2018
19/03/2018
Great
5.00
Excellent

conrad.com customer reviews

conrad.com

Voltcraft, Toolcraft, Apple, Samsung, EQ3

conrad.com was certified by Trusted Shops on 29/08/2013.

Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.

Contact
Durisolstraße 2
4600 Wels
Austria
christoph.zoepfl@conrad.com
conrad.com
Owner
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorized representative
James A. Bell, Klaus Mittermayr
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with conrad.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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