conrad.comReviews:
305 reviews in the last 12 months5,229 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
Feb 13, 2024
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Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 9, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 9, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 5, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 22, 2024
Verified review
After 4 months,finally,the products missing from the package were also sent to me...
After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Feb 16, 2024
Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Feb 29, 2024
Verified review
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
you have ordered the wrong item yourself via the webshop. Our logistics department also works at weekends, so our goods are dispatched very quickly.
Jan 12, 2024
Verified review
Absolutely all great. Conrad the Best in all services.
Absolutely all great. Conrad is one of the best sellers. Great in shipment, speed of delivery, quality of packing, Quality of handling. Just all great experience.
I am just searching for something to buy from Conrad.
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Mar 15, 2024
Dear Customer,
thank you very much for the positive feedback.
Jan 23, 2024
Verified review
thank you so much for the order and fast shipment . please get spare parts for tools and better prices for tvs and please ship them aswell :)
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Jan 15, 2024
Verified review
Really excellent service throughout the process, from ordering to final shipment.
Couldn’t better it…..Excellent!
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Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Jan 15, 2024
Verified review
Absolutely Fab online store. 10 out of 10. All boxes ticked.... Thank you.. Billy Redif
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Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Jan 8, 2024
Verified review
First class response to an international order. Regular communication provided.
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Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Jan 22, 2024
Verified review
Highly recommended
Fast and prompt delivery at my doorstep as promised
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Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
AG
Antonio G.
Murcia
Jan 23, 2024
Verified review
Fast delivery and excellent customer service.
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Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Jan 19, 2024
Verified review
Fast delivery, good contact
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Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Feb 1, 2024
Verified review
Fast delivery.
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Jan 19, 2024
Verified review
Good service
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Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Jan 27, 2024
Verified review
All ok !
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Mar 15, 2024
Dear Customer,
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Jan 11, 2024
Verified review
was fast
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Mar 15, 2024
Dear Customer,
thank you very much for the positive feedback.
Feb 3, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.