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conrad.com
Reviews:

308 reviews in the last 12 months5,241 total reviews  

4.44
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Feb 14, 2024
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Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 13, 2024
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Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 9, 2024
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 9, 2024
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 5, 2024
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Jan 30, 2024
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Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 23, 2024
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Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Feb 16, 2024
 Verified review
2 of 3 items was cancelled, no money returned
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Answer by conrad.com
Feb 25, 2024
Dear Customer, sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Oct 17, 2023
 Verified review
Looks nice in my study room. Great quality and easy to install. The board comes with 3 extra strong magnet. Good quality packaging and arrived about a week time.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 28, 2023
 Verified review
Product is as promised and decent time delivery, BUT UPS lied for me not being home, order was supposed to come in to my address, i had to pay 2O€ for friend to get that from pickup point. I am disabled and can not go away from home, so courier was lazy or disinformed.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. We apologise for the inconvenience caused by the shipping company.
Dec 21, 2023
 Verified review

I received the package well damaged, with a broken product...

I received the package, I filmed its unboxing, the package being well damaged by the UPS people... the welding machine arrived with a broken fan grill, a sign that it suffered a mechanical shock... from experience I say that the shocks mechanics of inverter type welding machines are not beneficial at all, they are even harmful, they can make them non-functional! To test it functionally, I have not tested it, this being a review at first sight, upon opening the package... I will return with details regarding regarding the functionality of all ordered toys!
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May 31, 2023
 Verified review
replacement batteries for sony ear buds, genuine batteries delivered, to my door, simple. I would suggest they list them in the uk amazon, as sony headphone and a few others brands replacement batteries they would sell lots. pics of the batteries, the spec sheet, list of things they fit into (look at other listings on ebay and amazon). getting genuine batteries of this type in the uk is near impossible. see how they try to pass off copy's search cp1254 on amazon uk see how many are fakes.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Nov 15, 2023
 Verified review

VERY PLEASED AND HAPPY CUSTOMER

I very much like the fact that I could communicated with Conrad personal via email. For example there was an issue with my VAT number, I was informed by the relevant Conrad department and the communication continue until the issue was resolved. I very much like also that the product came to me exactly the on time as it was stated into Conrad webpage. The product that I received looks fantastic. This is my first experience with Conrad I will definitely continue to shop with Conrad.
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Answer by conrad.com
Nov 16, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 15, 2023
 Verified review
Mit der prompten Lieferung bin ich sehr zufrieden. Der selbe Gerätetyp,der schon viele Jahre funktionierte, hat durch einen Gewitters chaden seine Funktion eingestellt.Ich hätte aber eine wichtige Sache zu bemängeln: Bei der telefonischen Bestellung hatte ich bis zu 20 Minuten Wartezeiten Ehe ein Bestellkontakt zustande kam; das kostet Geld und Nerven! Wenn möglich ändern sie das ---Mit freundlichem Gruß Dr.Ralf Kolmsee. Mi
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Answer by conrad.com
Nov 16, 2023
Dear Customer, thank you very much for your positive feedback.
Jan 5, 2024
 Verified review

I got my order, but In-time courier delivered poorly

I got my order. The items are good, no issues were found. The "In-Time" courier representing UPS in Bulgaria delivered poorly as they delayed my order with 4 days due to missed phone number and they didn't make the effort to write me an email for almost a week asking me for this detail. So that can definitely be improved. They marked my order as failed ONLY AFTER I called them to ask what's going on with my order!
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Aug 26, 2023
 Verified review
Ordering experience is 100% excellent. Shipment as per the dates mentioned in the website ordering. Shipped by UPS to Bangalore and reached in just 3-4 days. Within India it takes 2-3 days for delivery. But its amazing by UPS service. Its great service and very excellent product when it come to quality & packing, Overall, Conrad is very professional & would 100% recommended.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Dec 20, 2023
 Verified review
I was most impressed with the speed and efficiency of your service. I am very happy with my order which arrived on time and securely packaged. UPS delivered on time and the driver was most friendly, polite and professional. All I would add is - keep doing what you are doing! Excellent
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Jun 28, 2023
 Verified review
Nice webpage, easy and checkout, quick delivery to Denmark, good notifikations on its way, personally hand-over in the door, we will be back!
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.