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conrad.comReviews

: 4,395Good

4.39

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certified since: 8/29/2013
updated on: 6/29/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 8/29/2013
updated on: 6/29/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

921 verified reviews in the last 12 months

4,395 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(68)
 Verified review
7 months ago
Första och sista gången. Lovad hemleverans kom aldrig. UPS meddelade inte var paketet lämnats. RIKTIGT DÅLIGT.
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 Verified review
7 months ago
I have tried to contact Conrad customer services multiple times and have received no response. Extremely poor service.
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Answer by conrad.com
7 months ago
We are sorry that you waited so long for a response from our customer service. We will contact you as soon as possible.
 Verified review
7 months ago
The Package was delivered in a store that does not exists. But after a long investigation we found out. Thanks to Posten. 🙁
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 Verified review
7 months ago 
1. my phone number had not been writen on the parsel label and this was obstacle for on time delivery. 2. The goods were not well packed in the box
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 Verified review
7 months ago
I bought then because on the website, you had stock. After ordering, it seems that there was no stock - Delivery now is months later. This is pure deception !
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 Verified review
7 months ago
Order arrived broken in bits as they failed to pack it properly. It was loose in the box allowing the items to smash together in transit. Useless.
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Answer by conrad.com
7 months ago
Dear customer, our customer service will contact you as soon as possible.
 Verified review
7 months ago
I have not received this order yet.
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Answer by conrad.com
7 months ago
Dear customer, we would like to apologize for the inconvenience caused. Your order has been canceled.
 Verified review
7 months ago
I received the package on November 15, the package should have contained 3 items, it contained only 1. I immediately contacted their support, until today I have not received any response from them, even though I have already sent 2 tickets. I do not recommend buying from this store.
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Answer by conrad.com
7 months ago
Dear Customer, we apologize for the inconvenience. Our customer service will contact you as soon as possible.
 Verified review
8 months ago
I ordered 2 items from the same brand and I live very far from Europe so our orders are shipped by plane. I didn't have the option to choose if I wanted all of my items in 1 package. So I received an article first and then 1 week after the second. A simple little pillow was in a huge box (5 times the size of the pillow). It's stupid because not fragile! If I had had the choice I would have chosen to wait a week for the items to be sent together. This is why the world must change because this kind of effort is simple and in my case would have halved for the same order its ecological footprint. I apologize to my kids for that and I won't buy Conrad again until they come up with this easy-to-implement option. Every drop of water counts!
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 Verified review
8 months ago
UPs was a mess and difficult to get in touch wiht
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 Verified review
8 months ago
I ordered 5 acrylic boxes and they all arrived broken. what a mess
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Answer by conrad.com
8 months ago
Dear customer, thank you very much for contacting us. We apologize for the inconvenience. Our customer service will contact you and inform you about how to proceed. Best regards
 Verified review
8 months ago
i ordered 100 pcs of klauke 4r8 and i received only 63 pcs Remaining quantity missing
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 Verified review
8 months ago
Yesterday i received a message thet the parcel is delivered. So far i did not receive it.
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 Verified review
8 months ago
I have not received any feed back to my complain for receiving a broken order....
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 Verified review
8 months ago
Never received the goods !
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 Verified review
8 months ago
The item comes broken and we contacted the shop and not answering and not replacement. Don't buy from them. 10000000000000% not recommended 0034 623063883 please contact as soon as possible to sort out the problem
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 Verified review
8 months ago
Hi Half of my order arrived broken!!! I informed Conrad immediately of the accident!!!! There was no reaction since???? I wish to be refunded...... BRGDS
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 Verified review
8 months ago
One of the tubes was broken upon the packet!!!
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 Verified review
9 months ago
Doe het gewoon in het Nederlands en het is niet wat ik er van verwacht het is niet compleet je kan niks aansluiten je moet weer wat bestellen namelijk een relatie print. B197 en die heb ik nodig
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 Verified review
9 months ago
Have not received any reply to my message
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