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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 19, 2024
Verified review
Good service
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Jan 16, 2024
Verified review
Good variety of products.
Expensive shipping and not accurate (incomplete delivery details written on the package, missing phone number for contact).
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Jan 12, 2024
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I have orderred by mistake wrong profuct , I have niciced than immediately snd tried to stop prosess & stop shipping.
I do not sucseed and shipin arrived before any response from conrads customer service. This lead extra cost to me & conrad. Also useless enviromental emissions from extra transports.
Hope to get my shipping costs back = 10€
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Dec 29, 2023
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Ignored 2 seperate attempts to cancel order, have still not responded to either message (1 via webform 1 via email) 13 days later.
Item arrived today, cardboard box was wet and falling apart. Then the actual item has clearly been opened and closed with sellotape over the previous (circular) seals.
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Dec 29, 2023
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Dec 27, 2023
Verified review
Delayed delivery of second product
Only one of two products arrived with the second one having a note in the box that it will be delayed for two weeks at no extra cost 😆
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Dec 21, 2023
Verified review
I received the package well damaged, with a broken product...
I received the package, I filmed its unboxing, the package being well damaged by the UPS people... the welding machine arrived with a broken fan grill, a sign that it suffered a mechanical shock... from experience I say that the shocks mechanics of inverter type welding machines are not beneficial at all, they are even harmful, they can make them non-functional! To test it functionally, I have not tested it, this being a review at first sight, upon opening the package... I will return with details regarding regarding the functionality of all ordered toys!
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
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Dec 19, 2023
Verified review
das ist gut
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Dec 5, 2023
Verified review
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
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Answer by conrad.com
Dec 7, 2023
Dear Customer,
please contact sales@conrad.com with your customer number and order number to check your complaint.
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Nov 30, 2023
Verified review
Very well explained the detail on the product bought.
The information for shipping was also good.
A bit more information on the actual options.
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Answer by conrad.com
Dec 7, 2023
Dear Customer,
thank you very much for your positive feedback.
Nov 30, 2023
Verified review
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you very much for the positive feedback.
Please let us know how we can improve our service to get 5 stars.
Nov 28, 2023
Verified review
yes the site delivery date information…
yes, the site delivery date information needs to a bit accurate than this operation!
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Nov 27, 2023
Verified review
Good price and good shipping management.
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Answer by conrad.com
Nov 27, 2023
Dear Customer,
thank you very much for your positive feedback.
Nov 23, 2023
Verified review
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Answer by conrad.com
Nov 27, 2023
Dear Customer,
thank you very much for your positive feedback.
Nov 15, 2023
Verified review
Small item in a big box with product open and lid open?
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Answer by conrad.com
Nov 16, 2023
Dear Customer,
please contact sales@conrad.com with your customer number and order number to discuss the transport damage.
Nov 13, 2023
Verified review
Shipping without client's approval
You should not ship without speaking with your client when not all materials are in stock.
You should please ask first your buyer if he wants goods in one go or partial shipments.
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Answer by conrad.com
Nov 15, 2023
Dear Customer,
all our availabilities are available to the customer in the webshop on a daily basis.
Nov 7, 2023
Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.