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conrad.com
Reviews:

299 reviews in the last 12 months5,210 total reviews  

4.46
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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18 hours ago
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2 days ago
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3 days ago
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excellent communication from customer services . smooth delivery . arrived on time . lovely product . kettle .
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7 days ago
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Great communication great service ⭐⭐⭐⭐⭐
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10 days ago
 Verified review
It is a very great shopping experience. The international transportation is also very rapid.
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10 days ago
 Verified review
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
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12 days ago
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13 days ago
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13 days ago
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Very satisfied with purchase,everything done professionally,many thanks.
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Apr 5, 2024
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Apr 3, 2024
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The delivery was late I think because my full address was not updated. Anyway the package did arrive but it was touch and go . I think the store should update/change there shipping arrangements. Regards Marcus Wilson.
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Apr 2, 2024
 Verified review
Overall good and satisfied
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Mar 28, 2024
 Verified review
Envoi rapide et soigné, très bon articles, merci beaucoup.
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Mar 27, 2024
 Verified review

I express my satisfaction with my first purchase from your company.

Hello ! I did not expected from you to be so promptly. I am very, very pleased with your service. DATE march 27, 2024 Sincerely Thank you
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Mar 22, 2024
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Mar 20, 2024
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Mar 19, 2024
 Verified review
Professional reliable service. Quality products.
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Mar 13, 2024
 Verified review
Fast delivery. Excellent communications
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Mar 13, 2024
 Verified review
My order didn’t arrive
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Answer by conrad.com
Mar 15, 2024
Dear Customer, we are very sorry about this situation. Please contact customer service at sales@conrad.com. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Mar 12, 2024
 Verified review
Quick service
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you very much for the positive feedback.