conrad.comReviews:
298 reviews in the last 12 months5,216 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
2 days ago
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3 days ago
Verified review
The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.
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Apr 9, 2024
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You promised to add my phone number and you didn't.
It took me a day to track it down
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Mar 12, 2024
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send a plug that fits
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
please contact the customer service.
https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Mar 4, 2024
Verified review
Order on 9/02/2024, lost by UPS, and then free replacement delivery ok !
Received 04/03/2024
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you for your positive feedback.
Feb 16, 2024
Verified review
2 of 3 items was cancelled, no money returned
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Feb 13, 2024
Verified review
in general very pleased with the service and products ,
my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your feedback. We will endeavour to improve the delivery.
Feb 3, 2024
Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Jan 31, 2024
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 31, 2024
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 19, 2024
Verified review
Good service
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Dec 29, 2023
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Dec 27, 2023
Verified review
Delayed delivery of second product
Only one of two products arrived with the second one having a note in the box that it will be delayed for two weeks at no extra cost 😆
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Dec 19, 2023
Verified review
das ist gut
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Nov 30, 2023
Verified review
Very well explained the detail on the product bought.
The information for shipping was also good.
A bit more information on the actual options.
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Answer by conrad.com
Dec 7, 2023
Dear Customer,
thank you very much for your positive feedback.
Nov 30, 2023
Verified review
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you very much for the positive feedback.
Please let us know how we can improve our service to get 5 stars.
Nov 27, 2023
Verified review
Good price and good shipping management.
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Answer by conrad.com
Nov 27, 2023
Dear Customer,
thank you very much for your positive feedback.
Nov 23, 2023
Verified review
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Answer by conrad.com
Nov 27, 2023
Dear Customer,
thank you very much for your positive feedback.
Nov 2, 2023
Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Oct 20, 2023
Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.