conrad.com- Logo - reviews

conrad.com
Reviews:

313 reviews in the last 12 months5,275 total reviews  

4.49
Good

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

Sort by  
Latest first
(5)
(21)
Reset
May 16, 2024
 Verified review
My order contains 10 item, I have received ONE. When ordering nothing was mentioned about these items not being in stock. A very poor service.
Report review
May 10, 2024
 Verified review
Report review
May 7, 2024
 Verified review
The delivery took 5 days longer and risked to be returned because the delivery person was not communicated to UPS. I mentioned "Elöd Kincses" as delivery person (it appears in the order under my account) but your email confirming the shipment only mentions the company name.
Report review
Apr 24, 2024
 Verified review
Packaging arrived broken. Conrad does not take calls from outside Austria. Conrad ask to contact Sales@Conrad.com who does not respond. STAY AWAY FROM THIS SELLER
Report review
Apr 23, 2024
 Verified review

Broken bulbs and bad communication

First of all, the communication is very bad and the response is limited. was not able even to call and speak to them through the phone to clear the shipping out. second the packing is really bad, the bulbs are not packed the proper way with bubbles so they don't break. I received like 7 broken bulbs. I really did not like the whole thing. Regards,
Report review
Apr 9, 2024
 Verified review
You promised to add my phone number and you didn't. It took me a day to track it down
Report review
Apr 8, 2024
 Verified review
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
Report review
Mar 13, 2024
 Verified review
My order didn’t arrive
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, we are very sorry about this situation. Please contact customer service at sales@conrad.com. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Mar 12, 2024
 Verified review
send a plug that fits
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, please contact the customer service. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Feb 29, 2024
 Verified review
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, you have ordered the wrong item yourself via the webshop. Our logistics department also works at weekends, so our goods are dispatched very quickly.
Feb 22, 2024
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Feb 16, 2024
 Verified review
2 of 3 items was cancelled, no money returned
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Dec 29, 2023
 Verified review
Ignored 2 seperate attempts to cancel order, have still not responded to either message (1 via webform 1 via email) 13 days later. Item arrived today, cardboard box was wet and falling apart. Then the actual item has clearly been opened and closed with sellotape over the previous (circular) seals.
Report review
RT
Robert T.
Raaba-Grambach
Dec 20, 2023
 Verified review
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
Report review
Dec 5, 2023
 Verified review
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
Report review
Answer by conrad.com
Dec 7, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to check your complaint.
CV
Chris v.
Den Haag
Dec 1, 2023
 Verified review
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Nov 7, 2023
 Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Nov 2, 2023
 Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Nov 1, 2023
 Verified review
Never received the package
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.