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conrad.com
Reviews:

320 reviews in the last 12 months5,294 total reviews  

4.47
Good

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Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Chris v.
Den Haag
Dec 1, 2023
 Verified review
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Nov 7, 2023
 Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Nov 2, 2023
 Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Nov 1, 2023
 Verified review
Never received the package
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.
Oct 12, 2023
 Verified review
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
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Answer by conrad.com
Nov 1, 2023
Dear Customer, please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.
Sep 25, 2023
 Verified review
We received the power supply bended from the back.
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Answer by conrad.com
Nov 1, 2023
Dear Customer, please report this case to our customer service support@conrad.com. Please provide your customer number and your invoice number. No request has been received for this case.
Sep 9, 2023
 Verified review

Incomplete Product

Although recommended by Which UK I was disappointed because the hedge trimmer that was provided did not have a cable and the address on the package did not include the House number and it was only thanks to the diligence of the UPS driver that the product arrived at all
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Aug 7, 2023
 Verified review

Most arrogant feedback

I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
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Answer by conrad.com
Nov 11, 2023
Dear Customer, you were offered the opportunity to return the other item, which you did not take up.
Jul 13, 2023
 Verified review
I've requested to cancelled the order same but still processed and dispatched.
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Answer by conrad.com
Nov 11, 2023
Dear customer, for stock items, the order is made available just a few hours after the order is placed. Cancellation is no longer possible after delivery.