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Top positive review
Dec 13, 2022
Verified review
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
You should not ship without speaking with your client when not all materials are in stock.
You should please ask first your buyer if he wants goods in one go or partial shipments.
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Answer by conrad.com
Nov 15, 2023
Dear Customer,
all our availabilities are available to the customer in the webshop on a daily basis.
6 days ago
Verified review
yes the site delivery date information…
yes, the site delivery date information needs to a bit accurate than this operation!
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Nov 15, 2023
Verified review
Small item in a big box with product open and lid open?
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Answer by conrad.com
Nov 16, 2023
Dear Customer,
please contact sales@conrad.com with your customer number and order number to discuss the transport damage.
Nov 7, 2023
Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
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Nov 2, 2023
Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Oct 12, 2023
Verified review
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
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Answer by conrad.com
Nov 1, 2023
Dear Customer,
please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.
Nov 1, 2023
Verified review
Never received the package
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Although recommended by Which UK I was disappointed because the hedge trimmer that was provided did not have a cable and the address on the package did not include the House number and it was only thanks to the diligence of the UPS driver that the product arrived at all
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Sep 25, 2023
Verified review
We received the power supply bended from the back.
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Answer by conrad.com
Nov 1, 2023
Dear Customer,
please report this case to our customer service support@conrad.com. Please provide your customer number and your invoice number. No request has been received for this case.
Aug 11, 2023
Verified review
Quick delivery.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars
Aug 7, 2023
Verified review
Most arrogant feedback
I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
you were offered the opportunity to return the other item, which you did not take up.
Feb 6, 2023
Verified review
parcel open at delivery
The good was conform to the description. But UPS delivery wasn't very good : the parcel was open (because of the delivery boy curiosity, I think). It is not professional
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Apr 18, 2023
Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Dec 9, 2022
Verified review
For the future please use national post service instead of UPS. I had to pay fees...
Cheers
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
We will gladly forward your suggestion for improvement to our quality management team.
Kind regards,
Your Conrad Customer Service Team
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