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TrustmarkValid
certified since: Aug 29, 2013
updated on: Mar 25, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com
Verified review
3 days ago
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Verified review
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Verified review
Actually 1 order was replaced , but it was considered as 2 orders , 1st order payment was delayed but automatically was placed and took the money from the sored card at PayPal, also items were missing each order was consist of 2 items , it looks that due to seller on reason send both package with on 1 item, other items were not shipped. what i was expecting different item was delivered but each box with 1 items , I am buying long time no such thing was done before
The buyer . A A Rajput
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Verified review
Mar 8, 2023
Worst e retailer experience ever, they sent me a chainsaw in packaging that was ripped and re taped anyone with intelligence in the warehouse could see this was returned by someone else, missing all main parts & customer service will not return my emails. I phoned the head office and they refused to deal with my problem. Still waiting for a response
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Verified review
Actually 1 order was placed , they but it was charred and ship the same items twice, and was both were charged , also each package with one missing item , perhaps was not in stock, kindly refund back the unzipped items
Thanks for the service
A Rajput
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Verified review
2 days ago
Package damaged by poor packing. A transformer of 2.5kg dumped in a box with other goods. Was delayed by UPS because of this. Conrad refused to take action with UPS for clearance.
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Verified review
Mar 2, 2023
I Dont get any answer from sales
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Verified review
Feb 6, 2023
The good was conform to the description. But UPS delivery wasn't very good : the parcel was open (because of the delivery boy curiosity, I think). It is not professional
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Verified review
Feb 9, 2023
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Verified review
Jan 27, 2023
Order: 2004187843, all items returned but not refunded. Tracking: RI328844760BG shows return parcel successfully delivered to Conrad warehouse. Sent my return details by email on Jan. 25 to customer service, they replied: when we receive your return we will process the refund. But the return has been already received by them many days ago. After I explained them the situation they stoped replying to my emails. This not what I expected from store with such high reputation.
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Verified review
Jan 24, 2023
The Hoist was damaged on delivery. I requested the Hoist be packaged securely, but it was not and is damaged just like the last order I made so will need to be returned. In addition I ordered two Hoists, only one has arrived although two electrical leads were sent, where is the other Hoist? I will add customer services were very good at replacing the last one, it is just a shame someone has not taken the care to package them correctly in the first place.
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Verified review
Jan 26, 2023
Learn English. Stop using UPS.
I was told delivery would happen "shortly" in the reference line of the respective email; in the email body it turns out that the delivery schedule was 5 days away. A day before schedule I am told I was not at home during their delivery attempt. So I had to go get the parcel from a collection point. Thank you very much.
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Verified review
Jan 12, 2023
conrad was OK, website clear, efficient start and communication
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Answer by conrad.com
Jan 22, 2023
Thank you for your feedback. Please feel free to give us feedback on how you think we can improve.
Verified review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
it is not possible for us to charge the customs duties because we do not collect them. This is a country matter. Your country collects the duties for imports you make, not the seller. The shipping service is the implementing body appointed by the country to do this.
Verified review
Jan 15, 2023
They charged me an amount they shouldn't have charged and as advertised on their website they should have give me back after checking our VAT number, and three months later no money back nor even reply to my emails. This is not a normal procedure for a decent company. They use misleading advertising, as they clearly state on their website that on these cases the give you back the vat amount as soon as they verify your VAT number. Now I have paid VAT for my purchase with them on my country, and I have paid also the VAT amount to them. A real scam
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
We have reviewed your case and your credit of 19.13 EUR has already been refunded.
Verified review
Jan 4, 2023
The box of the gaming chair is very broken. This chair is for a Christmas gift. I don’t know if the chair is ok, because we haven’t open yet.
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Answer by conrad.com
Jan 17, 2023
Dear Customer,
Please give us the order number so that we can solve your problem. Unfortunately, we can not assign it.
Verified review
Dec 29, 2022
You were misinformed. I will return your package. I only have one package left that had a socket.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
please feel free to contact the customer service of conrad.de - Germany - to solve their problem.
Verified review
Dec 26, 2022
Packaging does not use crates causing dented goods. This is very disappointing.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your feedback.
Unfortunately, you have not communicated this to our customer service, so we had no way to offer you a solution.
Verified review
Dec 26, 2022
Packaging does not use crates causing dented goods. This is very disappointing.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your feedback.
Unfortunately, you have not communicated this to our customer service, so we had no way to offer you a solution.
Verified review
Jan 3, 2023
Don't answer phone, sent faulty goods. Very irritated!
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
we do not have telephone service.
Please give us the order number so that we can solve your problem. Unfortunately, we can not assign it.