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TrustmarkValid
certified since: Aug 29, 2013
updated on: Jun 8, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
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- Protection of personal data
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Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
Verified review
Sep 23, 2022
The products I received do not correspond to what I bought ( see attached images). I am left in an uncomfortable situation, because I do not know if the products were changed at the origin or in the UPS delivery chain. I will appreciate your solution in this regard. I do not want to carry out the return process, because it is very cumbersome and I do not have time for that.Sincerely, A. Molina M.
* UPS N° 1Z9337FF0400679537
NOMBRE COMPLETO:= ADOLFO MOLINA MERINO
RUT:= 10.986.927-9
TELEFONO:= +56993425245
DIRECCION:= JULIO PRADO 1646 DEPTO. 206 ÑUÑOA (código postal 7770120)
CORREO:= adolfo.molina@enel.com
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Answer by conrad.com
Sep 26, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for the fact that you received the wrong product.
Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 14, 2022
HELLO,
One asterisk, but it is also a lot. Extremely bad customer service. I'm from Bulgaria. We are a small company engaged in SMD assembly since 1989. The year is not messed up!!!! I did not understand why, as the COMPANY ASTERIX ELECTRONICS OOD is registered for VAT, VAT was charged on the invoice. For reference Invoice no.9742610344 and Customer 52543256. When asked WHY I was told not to ask more than once.....they will answer me. But I haven't received a reply yet.
I have several customers from Austria. I never allowed myself to answer that way.
Greetings
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Answer by conrad.com
Sep 19, 2022
Good day,
Thank you for your feedback!
First of all we would like to apologize for the inconvenience caused.
Due to increased customer inquiries, there may unfortunately be delays at the moment.
We have asked you not to send multiple separate requests, as this makes it difficult for us to assign your request, although you can urge an already sent request in the same e-mail anytime.
Unfortunately, we are unable to process your request in this portal, so please email us again at sales@conrad.com.
We thank you for your patience and wish you all the best!
Your Conrad Customer Service Team
Verified review
Jan 24, 2023
The Hoist was damaged on delivery. I requested the Hoist be packaged securely, but it was not and is damaged just like the last order I made so will need to be returned. In addition I ordered two Hoists, only one has arrived although two electrical leads were sent, where is the other Hoist? I will add customer services were very good at replacing the last one, it is just a shame someone has not taken the care to package them correctly in the first place.
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Verified review
Oct 18, 2022
Change the picture of the nws 134-49 VDE 180mm side cutters to the actual product!!! I purchased this item because the picture clearly shows a hole for cutting screws!!! The side cutters arrived with not hole!!! I could have bought a better side cutters for the same price without the screw cutter but now I have an exspensive side cutters I don’t want. Great stuff. Thanks!!!!
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Answer by conrad.com
Oct 21, 2022
Good day,
thank you for your review.
Firstly we want to apologize for the inconvenience.
This issue has been forwarded to the responsible department.
If you want to send the received product back, please send us a mail to sales@conrad.com.
We thank you for your patience and wish you all the best!
Your Conrad Customer Service Team
Verified review
Jun 18, 2022
Guten Morgen, meine Bestellung war in Ordnung. Aber der Service war miserabel, wollten auf einmal noch mehr Geld haben wegen Steuern und Service. Auch konnten sie (UPS) den Namen und meine Adresse nicht gut verstehen. Für UPS kein "schöner" Tag und auch nicht gut für's Unternehmen, denn es gibt viel Konkurenz. Alles Gute, K. Schweitzer
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Answer by conrad.com
Jun 30, 2022
Guten Tag,
vielen Dank für Ihr Feedback!
Wir bedauern, dass Ihnen unser Transportdienstleister Probleme bereitet hat.
Gerne geben wir Ihre Kritik an unser Qualitätsmanagement weiter und hoffen, Sie schon bald von unseren Verbesserungen überzeugen zu können.
Wir wünschen Ihnen alles Gute!
Ihr Conrad Kundenservice Team
Verified review
Oct 6, 2022
Τhe worst experience I have had as a buyer in 30 years. The order was placed on March 11 and received on October 6. I kept getting automated messages with a new case number each time and no answers to my questions. I would definitely not recommend this store to anyone and I will not be doing business with them again.
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Answer by conrad.com
Oct 11, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize that you have received no response to your messages.
Due to an increase in customer requests, longer waiting times can occur.
We have checked our system, your mails have now been answered.
If there are still issues that need attention, please send us a mail to sales@conrad.com.
We wish you all the best,
Your Conrad Customer Service Team
Verified review
Jun 22, 2022
Item was found missing from order.
Conrad did not advise us of this issue at any point until the order arrived and then said it would be a further 4 weeks until despatched.
I queried this issue by email with them 3 weeks ago and am still awaiting a reply.
Very poor service.
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Verified review
Jul 28, 2022
The original lead time for this parcel was 5-7 days, we eventually received the order 8 weeks later, with no communication from you. There's no clear phone number or email address on the website for us to chase ourselves so this made the ordering process very stressful.
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Answer by conrad.com
Aug 4, 2022
Good day,
thank you for your feedback!
We apologize for the fact that you were not notified and updated about the status of your order.
Should there be any issues in the future, please contact us via mail at sales@conrad.com.
We thank you for your patience and wish you a nice day!
Your Conrad Customer Service Team
Verified review
Aug 7, 2022
Did not send item after it was ordered because they changed it so it could not be exported from Germany (again, after I had already ordered).
They still charged full shipping, even though half the order was missing.
Will not buy again.
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Answer by conrad.com
Aug 8, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Unfortunately we are not able to resolve this issue on this platform, so please send us a mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Jul 12, 2022
Poor response would never prefer to Purchase from Conrad due to thier mail replies & thier Courier UPS for whom we had to face issue
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Answer by conrad.com
Jul 14, 2022
Good day,
thank you for your honest feedback!
We apologize for any inconveniences caused.
Due to a shortage in staff, there may be a longer waiting time for your request to be answered.
We hope to be able to convince you of our improvements in the future and wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 10, 2022
Rate quoted online & Proforma Submitted amount differs, Conrad people does'n;t understand Customer comfort or uncomfort zone
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Please be assured that we have the customer's best interests in mind.
Unfortunately we are not able to tend to this issue over this platform, so please send us a mail to sales@conrad.com.
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 9, 2022
The item was inadequately packaged and arrived damaged
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for all inconveniences caused.
We will gladly forward this to our quality management team.
Should the product itself also be damaged, please contact us at sales@conrad.com.
We thank you for your understanding and with you all the best!
Your Conrad Customer Service Team
Verified review
Jun 18, 2022
Send everything what people order
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Answer by conrad.com
Jun 30, 2022
Good day,
thank you for your feedback!
We apologize for all inconveniences caused and have forwarded your mail to the responsible employees.
You will hear back from them in a short matter.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 26, 2022
Dear sirs, I finally received the Keter foldable work table today but broken and badly damaged at one of the leg corner. I wish to have a replacement with no added cost or a full refund of my payment from you for the purchase. Attached are the photos I have forwarded to Mr Selva of UPS and which I also attached herewith for your attention. Regards, waiminlam.
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Answer by conrad.com
Sep 26, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for the inconveniences caused.
Unfortunately we are not able to resolve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Jan 26, 2023
Learn English. Stop using UPS.
I was told delivery would happen "shortly" in the reference line of the respective email; in the email body it turns out that the delivery schedule was 5 days away. A day before schedule I am told I was not at home during their delivery attempt. So I had to go get the parcel from a collection point. Thank you very much.
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Verified review
Oct 17, 2022
Be active and responsive to your buyer's cry/concerns/questions even when it does not make sense. Conrad is not customer focus.
The stress you made us go through on this order is what I have never witnessed and do not wish anyone to witness and up till this moment in time, no single word of apology from CONRAD. It is indeed a shame!!!
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Answer by conrad.com
Oct 18, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences that were caused.
Due to an increase in customer requests, longer response times can unfortunately occur.
We will gladly forward your critique to our quality management team and hope to convince you of your improvements in the near future.
Should there be any issues that are not yet resolved, please send us a mail to sales@conrad.com.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Jul 19, 2022
I just opened the package and to my great disappointment I see that the instrument has many signs that show that it is used. On the Duspol inscription the color is worn and on the back side there are many scratches. A new instrument cannot have all these problems. Expected immediately answer from the company
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Answer by conrad.com
Jul 26, 2022
Good day,
thank you for your feedback!
We are sorry that the product you received seems to have already been used.
Your issue has already been tended to by our customer service colleagues.
We apologize for the inconveniences caused and wish you all the best!
Your Conrad Customer Service Team
Verified review
Oct 14, 2022
Connectors arrived with bended pins and the order was incomplete with missing parts. Not the first time with Conrad. Also shipping costs of 20 euro's a bit steep for a small parcel and then it was delayed . Waited one whole day and it did not arrive without notice of delay. All in all very poor service
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Answer by conrad.com
Oct 18, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize that your order arrived incomplete, broken and late.
We have forwarded your mail to the responsible colleagues, who will get back to you as soon as possible.
Hopefully we can convince you of our improvements in the future.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Oct 5, 2022
bonjour,
je désire recevoir ma commande complète
- carton/emballage ouvert de tous les côtés
- intérieur les boites sont ouvertes et vide avec quelques clous à côté
=> photos à l'appui
sans l'attente de recevoir mes clous ????
bonne journée
mme deprez
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Answer by conrad.com
Oct 11, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for all inconveniences caused.
Unfortunately we are not able to tend to this issue on this platform, so please send us an e-mail to sales@conrad.com.
An employee will get back to you shortly.
We wish you all the best,
Your Conrad Customer Service Team
Verified review
Sep 14, 2022
From customer service I received reply that value under €200 is €46. But when I purchased online your company charged €75.
Secondly when I requested for quotation via e mail. Not received quotation but received the freight cot only.
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Answer by conrad.com
Sep 14, 2022
Good day,
thank you for your feedback!
Firstly we apologize for all inconveniences caused.
Unfortunately we are not able to solve this issue on this platform.
We have forwarded your mail to an employee, who will get back to you as soon as possible.
We wish you all the best!
Your Conrad Customer Service Team