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conrad.comReviews

: 4,405Good

4.39

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certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

900 verified reviews in the last 12 months

4,405 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
4 months ago
why do you offer an article in your international shop and tell me one week later, after having sended only some additional items of my order, that the main article will be only shipped to germany? and why you charged my triple price for shipment?
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 Verified review
4 months ago
We are not satisfied because we wrote you many times about our last order and we still have not received any feedback and our case is still open.
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 Verified review
4 months ago
You offered me 20 euro discount on my birthday. When I tried to use it it did not work. My email from 3 February asking for delails how to use the discount has still not been replied to. My request for the discount to be applied when placing the order was also ignored.
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 Verified review
4 months ago
When selling to the UK, please calculate the VAT / Customs figures properly - this items was significantly more expensive that expected. I didn't even realise you were not a UK company until after I had ordered.
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 Verified review
4 months ago
Product faulty, They do not reply to emails, having to seek legal advice for a refund. AVOID!
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 Verified review
4 months ago
I recieve a parcel including order from other company . Not my goods
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 Verified review
4 months ago
Kein Service, kein Ansprechpartner, nur wieder
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Answer by conrad.com
3 months ago
Guten Tag, vielen Dank für Ihr ehrliches Feedback! Wir bedauern, dass Sie mit unserem Service nicht zufrieden sind. Bitte schreiben Sie uns eine Mail an sales@conrad.com, sollten Sie noch ein offenes Anliegen haben. Wir hoffen, Sie bald von unseren Verbesserungen überzeugen zu können und wünschen Ihnen alles Gute! Ihr Conrad Kundenservice Team
 Verified review
4 months ago
Please send us the correct parts as per order.
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 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, we are sorry that you are not happy with us. If there is any issue that you would like to explain to us in particular, please let us know. Your Conrad Customer Service Team
 Verified review
5 months ago
UPS delivery was poor. We stayed home on two days to receive the delivery. On the first day, UPS said that we were not present. We were. On the second day, driver delivered only the converter plugs and said he would have to return again to receive payment and deliver the package. Very inconvenient! It would have also been useful to know about the duty owed when ordering.
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 Verified review
10 months ago
I ordered 3 ex of the same item - it was not indicated at any point that only 1 would be available - I was even charged for all three items - only afterwards I was informed about this fact. Luckily the excess money was returned. If I would have known this I would have rather used another site where the availability would have existed - now I ended up paying more for the delivery than the item! Gr
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 Verified review
9 months ago
The ever more expensive Hammond extruded boxes used for total RF shielding now comes with badly moulded front and back PLASTIC panels ! How do they think ? That is NOT good engineering,its beancounting.. Also found out that the 10% price reduction no longer worked. Tried hard to enter our SSA-code that have worked thru the years but this time no response. / Carl , SM4HYG. sm6hyg@hotmail.com
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 Verified review
9 months ago 
Purchased a Senseo coffee M/C. Ordering fine, detail of the item journey fine, delivery by UPS fine. The item arrive in its primary pcking case which was in a poor very condition. Cellotape had been used to secure the lid and wrapped round the box. UPS driver waited whilst I opened to check the item. Luckily it was OK.. This item should have been double boxed, hence the poor rating given
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 Verified review
9 months ago
The ever more expensive Hammond extruded boxes used for RF-shielding now comes with PLASTIC front and back panels ! How do they think? Also tried endlessly to enter our password for -10% but to no avail. Why is it not working as before? Member of Swedish SSA and last page in our magazine still have Your advertising and password.. Used it during the years but now not working !
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 Verified review
1 year ago
It took a long time to dispatch and the courier left the parcel at the doorstep. We were away at the time, so this meant the parcel, contents worth £100, would have stayed there for a few days. The invoice was on the top of it showing the exact value of the goods inside. Luckily, a neighbour was kind to retrieve it and keep it safe for me. Very poor courier service.
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 Verified review
1 year ago
We had so many problems with my last parcel waiting at UPS because of VAT issues and nobody contacting me about it, it took a month to get my components, so I am not going to give a good rating yet, I need a few good experiences first... My last CONRAD order has ben split into multiple orders, so we'll see how that performs... Grrrrr...?
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 Verified review
11 months ago 
The courier lied about us not being at the adress. Next day, the same courier arrived ( I asked him if he was the one delivering one day before and he confirmed), he did not know were the adress was, it was necesary for me to meet him in front of one bank that he knew.
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 Verified review
8 months ago
Hello i want to buy now "Détecteur d'occupation des voies, x4 TRAIN MODULES 26301" but conrad .fr don't show it and i suppose that my register on conrad.com is not working in other selling points best regards abel paiva
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 Verified review
8 months ago 
The order arrived fairly quickly and the driver was extremely pleasant but the box was badly damaged and the driver was extremely apologetic luckily the wheels were OK so no problems.
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 Verified review
6 months ago
Good selection of items, shipping time was a bit slow. Items packed very poor, items were visual dagmaged during shipment. All over, not impressed by this first purchase from Conrad.
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