Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review
3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com
1 month ago
* I entered the exact contact information to the address, but the shipment was delivered completely without this information and because of that the shipment was an adventurous warehouse because it had no consignee, it was completely a coincidence and a trade fortune to finally find a destination.
* I had entered the wrong product type in the order and sent you a request to replace the correct product with this wrong one. However, there was no response to this request and the delivery was therefore incorrect.
* The packaging was incompletely (poorly) packed and lacked padding - or at least the individual items should have been secured in place so that they could not move inside the larger package during transport. This cause the products to get damage. In addition, the packaging was apparently damaged during transport (collapsed) as it was clearly patched.
Answer by conrad.com
1 month ago
thank you for your honest feedback!
We are sorry that there have been multiple issues with your order.
Due to a staff shortage there can unfortunately be delays in responding to customer requests.
We bid you to send us an e-mail to firstname.lastname@example.org, so we can take a look at the issues.
Thank you in advance,
Your Conrad Customer Service Team
8 days ago
Imported to RSA with no issues. Everything went smooth and Im very happy with the service and product. Thank you Conrad.
22 days ago
Excellent. Really fast, even if they said there can be a delay, there was no delay in processing and sendind the order.
Super fast delivery to Finland . Was delivered to home address . Fantastic.
Love the Wera Craftform Kompakt 10 bit set with the 813r bit handle.
It is smaller than expected , but even better for my purpose .
Ordered a product, that i don't like, returned and got my money back. Then i ordered another product, that is ok.
All services are quick and high quality. Delivery time is also great.
3 days ago
Considering the supply of some products from the GARDENA range, there is only one possible assessment which is called - EFFICIENCY !
25 days ago
Quick despatch to South Africa - parcel arrived without any problems.
Conrad kept me well informed during the fast delivery process.
15 days ago
Todo perfecto, el articulo solicitado y el plazo de entrega.
15 days ago
Very quick response and instant status of the shipment.
14 days ago
Fantastic service and super quick delivery...thank you!
5 days ago
Service perfect wish every other business like yours