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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
I express my satisfaction with my first purchase from your company.
Hello !
I did not expected from you to be so promptly. I am very, very pleased with your service.
DATE
march 27, 2024 Sincerely
Thank you
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Apr 3, 2024
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The delivery was late I think because my full address was not updated.
Anyway the package did arrive but it was touch and go .
I think the store should update/change there shipping arrangements.
Regards Marcus Wilson.
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5 days ago
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excellent communication from customer services . smooth delivery . arrived on time .
lovely product . kettle .
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12 days ago
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It is a very great shopping experience. The international transportation is also very rapid.
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Apr 5, 2024
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Very satisfied with purchase,everything done professionally,many thanks.
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Mar 28, 2024
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Envoi rapide et soigné, très bon articles, merci beaucoup.
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9 days ago
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Great communication great service ⭐⭐⭐⭐⭐
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20 hours ago
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Hi,
Really fast delivery.
Rgds Timo
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Apr 2, 2024
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Overall good and satisfied
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3 days ago
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4 days ago
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Apr 6, 2024
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Apr 5, 2024
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Apr 5, 2024
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Mar 22, 2024
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13 days ago
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rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
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11 days ago
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You promised to add my phone number and you didn't.
It took me a day to track it down
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Feb 28, 2024
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Exceptional Service and Quality: My Experience with Conrad's Online Store
I recently had the pleasure of ordering a Panasonic SD-YR2540 bread maker from Conrad's online store, and I feel compelled to share my experience, especially considering the challenges of finding a wide selection of home appliances here in Cyprus.
Finding this specific bread maker model on the island was a bit of a mission impossible, with only older models available at significantly higher prices. My discovery of Conrad, a German online store with reasonable shipping rates to Europe, was a game-changer. They listed the bread maker at an unbeatable price of €255, plus €16 for delivery to Cyprus.
Initially, the model was out of stock, but Conrad promptly informed me via email, setting a transparent and communicative tone right from the start. Curious about the delivery timeline, I reached out, and their customer service was quick to respond, impressing me with their efficiency.
When the bread maker was back in stock, they didn't hesitate to ship it immediately, keeping me in the loop throughout the process. The package arrived at my doorstep just two days later, a feat that I found incredibly impressive for a mere €16 shipping fee.
The bread maker itself was in pristine condition, and the bread it produces is nothing short of incredible. My experience with Conrad has been overwhelmingly positive, not just because of the product, but due to their exemplary customer service and the ease of the entire process.
For those residing in areas where home appliance options are limited, I cannot recommend Conrad enough. Their efficiency, transparency, and the quality of their products have made me a satisfied customer.
Danke!
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you very much for your positive feedback.
Mar 11, 2024
Verified review
We have received the Posital Fraba Encorder, but when we fit that in our machine, it's not working. Is there any program or software to be installed to start it.
Please guide us.
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