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conrad.com
Reviews:

302 reviews in the last 12 months5,207 total reviews  

4.44
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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Mar 27, 2024
 Verified review

I express my satisfaction with my first purchase from your company.

Hello ! I did not expected from you to be so promptly. I am very, very pleased with your service. DATE march 27, 2024 Sincerely Thank you
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10 days ago
 Verified review
The delivery was late I think because my full address was not updated. Anyway the package did arrive but it was touch and go . I think the store should update/change there shipping arrangements. Regards Marcus Wilson.
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5 days ago
 Verified review
It is a very great shopping experience. The international transportation is also very rapid.
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8 days ago
 Verified review
Very satisfied with purchase,everything done professionally,many thanks.
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Mar 28, 2024
 Verified review
Envoi rapide et soigné, très bon articles, merci beaucoup.
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Mar 19, 2024
 Verified review
Professional reliable service. Quality products.
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2 days ago
 Verified review
Great communication great service ⭐⭐⭐⭐⭐
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12 days ago
 Verified review
Overall good and satisfied
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7 days ago
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8 days ago
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9 days ago
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Mar 22, 2024
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Mar 20, 2024
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5 days ago
 Verified review
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
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4 days ago
 Verified review
You promised to add my phone number and you didn't. It took me a day to track it down
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Feb 28, 2024
 Verified review

Exceptional Service and Quality: My Experience with Conrad's Online Store

I recently had the pleasure of ordering a Panasonic SD-YR2540 bread maker from Conrad's online store, and I feel compelled to share my experience, especially considering the challenges of finding a wide selection of home appliances here in Cyprus. Finding this specific bread maker model on the island was a bit of a mission impossible, with only older models available at significantly higher prices. My discovery of Conrad, a German online store with reasonable shipping rates to Europe, was a game-changer. They listed the bread maker at an unbeatable price of €255, plus €16 for delivery to Cyprus. Initially, the model was out of stock, but Conrad promptly informed me via email, setting a transparent and communicative tone right from the start. Curious about the delivery timeline, I reached out, and their customer service was quick to respond, impressing me with their efficiency. When the bread maker was back in stock, they didn't hesitate to ship it immediately, keeping me in the loop throughout the process. The package arrived at my doorstep just two days later, a feat that I found incredibly impressive for a mere €16 shipping fee. The bread maker itself was in pristine condition, and the bread it produces is nothing short of incredible. My experience with Conrad has been overwhelmingly positive, not just because of the product, but due to their exemplary customer service and the ease of the entire process. For those residing in areas where home appliance options are limited, I cannot recommend Conrad enough. Their efficiency, transparency, and the quality of their products have made me a satisfied customer. Danke!
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 13, 2024
 Verified review
in general very pleased with the service and products , my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your feedback. We will endeavour to improve the delivery.
Mar 11, 2024
 Verified review
We have received the Posital Fraba Encorder, but when we fit that in our machine, it's not working. Is there any program or software to be installed to start it. Please guide us.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, please contact our customer service: https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Feb 16, 2024
 Verified review
Nagyra ertekelem a minosegi munkat, a csomagolast, a kapcsolat fenntartast a vevovel. Minden elusmeresem. Koszonom. Aida Kovacs
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 4, 2024
 Verified review
Order on 9/02/2024, lost by UPS, and then free replacement delivery ok ! Received 04/03/2024
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you for your positive feedback.