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conrad.com
Reviews:

308 reviews in the last 12 months5,241 total reviews  

4.44
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Feb 22, 2024
 Verified review
very fast delivery
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Mar 5, 2024
 Verified review
Always correct!!!
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Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Mar 12, 2024
 Verified review
Quick service
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Mar 15, 2024
Dear Customer, thank you very much for the positive feedback.
Feb 29, 2024
 Verified review
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Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 20, 2024
 Verified review
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 20, 2024
 Verified review
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 22, 2024
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
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Answer by conrad.com
Feb 25, 2024
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Feb 29, 2024
 Verified review
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, you have ordered the wrong item yourself via the webshop. Our logistics department also works at weekends, so our goods are dispatched very quickly.
Mar 13, 2024
 Verified review
My order didn’t arrive
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Answer by conrad.com
Mar 15, 2024
Dear Customer, we are very sorry about this situation. Please contact customer service at sales@conrad.com. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Mar 12, 2024
 Verified review
send a plug that fits
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Answer by conrad.com
Mar 15, 2024
Dear Customer, please contact the customer service. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Feb 13, 2024
 Verified review
in general very pleased with the service and products , my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your feedback. We will endeavour to improve the delivery.
Jan 23, 2024
 Verified review
thank you so much for the order and fast shipment . please get spare parts for tools and better prices for tvs and please ship them aswell :)
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Feb 16, 2024
 Verified review
Nagyra ertekelem a minosegi munkat, a csomagolast, a kapcsolat fenntartast a vevovel. Minden elusmeresem. Koszonom. Aida Kovacs
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Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Jan 22, 2024
 Verified review

Highly recommended

Fast and prompt delivery at my doorstep as promised
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
AG
Jan 23, 2024
 Verified review
Fast delivery and excellent customer service.
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Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Feb 8, 2024
 Verified review
Great platform and extremely quick delivery.
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 15, 2024
 Verified review
Very quick delivery to Spain. Thank you.
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Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 12, 2024
 Verified review
timely delivery & item mas described
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 12, 2024
 Verified review
Tuote OK. Paketti tuli sovitusti.
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Jan 19, 2024
 Verified review
Fast delivery, good contact
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.