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conrad.comReviews

: 4,809Good

4.25

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with Buyer Protection

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Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Jan 27, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Jan 27, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

691 verified reviews in the last 12 months

4,809 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
10 hours ago
Learn English. Stop using UPS. I was told delivery would happen "shortly" in the reference line of the respective email; in the email body it turns out that the delivery schedule was 5 days away. A day before schedule I am told I was not at home during their delivery attempt. So I had to go get the parcel from a collection point. Thank you very much.
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 Verified review
11 hours ago
amazing customer service. fast delivery and reliable tracking.
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 Verified review
3 days ago
The Hoist was damaged on delivery. I requested the Hoist be packaged securely, but it was not and is damaged just like the last order I made so will need to be returned. In addition I ordered two Hoists, only one has arrived although two electrical leads were sent, where is the other Hoist? I will add customer services were very good at replacing the last one, it is just a shame someone has not taken the care to package them correctly in the first place.
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 Verified review
3 days ago
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 Verified review
7 days ago
The delivery was a day later than estimated, and the UPS site was a little confusing, indicating “address incomplete” or similar. The website didn’t have an easy means of clarifying the address details, but the package did arrive . I was a bit concerned that it might be returned to sender!
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Answer by conrad.com
5 days ago
Dear Customer, we will be happy to pass on your feedback to the transport service.
 Verified review
7 days ago
Availability and quick response. Required for broken heater during cold snap so appreciate the speed.
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Answer by conrad.com
5 days ago
Dear Customer, thank you for your positive feedback. Enjoy your article.
 Verified review
7 days ago
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Answer by conrad.com
5 days ago
Thank you for the very positive review.
 Verified review
8 days ago
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Answer by conrad.com
5 days ago
Thank you for the very positive review.
 Verified review
8 days ago
The only place I could find in the world ( literally) who could supply this part I needed, arrived today, fitted and works brilliantly, will certainly use again. Thank You.
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Answer by conrad.com
5 days ago
Thank you for your positive feedback and enjoy using your product. We are always striving for a wide range of products.
 Verified review
8 days ago
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Answer by conrad.com
5 days ago
Thank you for your positive feedback.
 Verified review
8 days ago
Appareil facile à utiliser. Le son est bon mais pourrait être améliorer car il y a peu de différence entre les différents choix de l'équaliseur. Le format de l'horloge pourrait être proposé en numérique Des fonds d'écran couleur pourraient être proposés pour l'affichage de l'horloge
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Answer by conrad.com
5 days ago
Cher client, Nous vous remercions pour votre commentaire sur votre produit. Nous nous ferons un plaisir de transmettre vos suggestions au fabricant.
 Verified review
9 days ago
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Answer by conrad.com
5 days ago
Thank you for the positive feedback.
 Verified review
9 days ago
The great choice of pioneering innovative products, the speed, the accuracy and the environmentally friendly packing methods and materials.
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Answer by conrad.com
5 days ago
Thank you for your positive feedback. We are always trying to ensure our article variety and strive for sustainable factors.
 Verified review
9 days ago
fast and efficient delivery
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Answer by conrad.com
5 days ago
Thank you for your positive feedback.
 Verified review
9 days ago
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door. Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Answer by conrad.com
5 days ago
Dear Customer, it is not possible for us to charge the customs duties because we do not collect them. This is a country matter. Your country collects the duties for imports you make, not the seller. The shipping service is the implementing body appointed by the country to do this.
 Verified review
10 days ago 
I'm a regular customer. Excellent service. Ordering was easy. I was kept informed of delivery date. And Conrad informed me that the item had been delivered successfully by UPS. The courier made a mistake by delivering it to a neighbour but because Conrad told me, I was able to track it down. Conrad also included an earthed plug adapter in the box. The kettle is great quality and works well. Excellent service. Dankeschön!
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Answer by conrad.com
5 days ago
Thank you for your positive feedback. We always try to keep our customers informed in the ongoing process and are glad that they enjoy this service.
 Verified review
10 days ago
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Answer by conrad.com
5 days ago
Thank you for your positive feedback. Feel free to let us know how we can improve.
 Verified review
11 days ago 
Excellent business and prompt delivery of goods bought!👌 Bonus coupons for returning customers have lots of room for improvement though!!🙄
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Answer by conrad.com
5 days ago
Thank you for your positive feedback. What improvement in terms of vouchers would you like to see?
 Verified review
11 days ago
I think buying was made easy and delivery was good.
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Answer by conrad.com
5 days ago
Thank you for your positive feedback.
 Verified review
12 days ago
They charged me an amount they shouldn't have charged and as advertised on their website they should have give me back after checking our VAT number, and three months later no money back nor even reply to my emails. This is not a normal procedure for a decent company. They use misleading advertising, as they clearly state on their website that on these cases the give you back the vat amount as soon as they verify your VAT number. Now I have paid VAT for my purchase with them on my country, and I have paid also the VAT amount to them. A real scam
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Answer by conrad.com
5 days ago
Dear Customer, We have reviewed your case and your credit of 19.13 EUR has already been refunded.