conrad.com- Logo - reviews

conrad.com
Reviews:

319 reviews in the last 12 months5,179 total reviews  

4.45
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Aug 29, 2013
The Trustmark indicates trustworthy online retailers.
conrad.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

 Sort by  
Relevance
(236)
(8)
(19)
Reset
8 days ago
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
Report review
Answer by conrad.com
5 days ago
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
13 days ago
Under review

Hidden import charge

I bought a printer from Conrad at what I was led to believe was a good price. I have had to pay £45 import duty to UPS before they will deliver it. At no point in the ordering process was I made aware that there would be this extra charge. Information on this is buried deep in their website that you would only find if you look specifically for it. A con.
Report review
Answer by conrad.com
5 days ago
Dear Customer, the import duty is a national regulation of your country to make imports unattractive. This fee is not levied by the retailer but is a national regulation. In the shopping basket, we indicate the following under the price for every order: "Prices do not include customs duties."
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
Report review
Answer by conrad.com
5 days ago
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
9 hours ago
 Verified review
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
Report review
Feb 16, 2024
 Verified review
2 of 3 items was cancelled, no money returned
Report review
Answer by conrad.com
5 days ago
Dear Customer, sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Jan 5, 2024
 Verified review

I got my order, but In-time courier delivered poorly

I got my order. The items are good, no issues were found. The "In-Time" courier representing UPS in Bulgaria delivered poorly as they delayed my order with 4 days due to missed phone number and they didn't make the effort to write me an email for almost a week asking me for this detail. So that can definitely be improved. They marked my order as failed ONLY AFTER I called them to ask what's going on with my order!
Report review
Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Jan 12, 2024
 Verified review

Absolutely all great. Conrad the Best in all services.

Absolutely all great. Conrad is one of the best sellers. Great in shipment, speed of delivery, quality of packing, Quality of handling. Just all great experience. I am just searching for something to buy from Conrad.
Report review
Jan 23, 2024
 Verified review
thank you so much for the order and fast shipment . please get spare parts for tools and better prices for tvs and please ship them aswell :)
Report review
Jan 15, 2024
 Verified review
Really excellent service throughout the process, from ordering to final shipment. Couldn’t better it…..Excellent!
Report review
Jan 15, 2024
 Verified review
Absolutely Fab online store. 10 out of 10. All boxes ticked.... Thank you.. Billy Redif
Report review
Jan 8, 2024
 Verified review
First class response to an international order. Regular communication provided.
Report review
Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Jan 4, 2024
 Verified review
Hassle free and received exactly what I ordered in a timely manner!
Report review
Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Jan 22, 2024
 Verified review

Highly recommended

Fast and prompt delivery at my doorstep as promised
Report review
AG
Jan 23, 2024
 Verified review
Fast delivery and excellent customer service.
Report review
Jan 19, 2024
 Verified review
Fast delivery, good contact
Report review
Jan 27, 2024
 Verified review
All ok !
Report review
Jan 11, 2024
 Verified review
was fast
Report review
Jan 23, 2024
 Verified review
Report review
Jan 15, 2024
 Verified review
Report review
Jan 12, 2024
 Verified review
Report review