TrustmarkValid
TrustmarkValid
certified since: Aug 29, 2013
updated on: Jun 2, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
Verified review
Mar 10, 2023
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Verified review
Mar 9, 2023
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Verified review
Mar 23, 2023
Package damaged by poor packing. A transformer of 2.5kg dumped in a box with other goods. Was delayed by UPS because of this. Conrad refused to take action with UPS for clearance.
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Answer by conrad.com
Apr 4, 2023
Dear Customer,
I am sure the defective items have been replaced.
Verified review
Mar 8, 2023
Worst e retailer experience ever, they sent me a chainsaw in packaging that was ripped and re taped anyone with intelligence in the warehouse could see this was returned by someone else, missing all main parts & customer service will not return my emails. I phoned the head office and they refused to deal with my problem. Still waiting for a response
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Verified review
Feb 14, 2023
Great item and great service, and fast delivery! had no need to talk to anyone as the service was GREAT!!!! Would be nice if there was a currency converter, unless i missed it on the site.
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Verified review
Feb 8, 2023
This is my second purchase from Conrad.
Easy to do and delivered quickly to Japan.
I am a bit dumbfounded why they won’t ship to Australia though?
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Verified review
Feb 20, 2023
This is my 2nd order and again FANTASTIC!!!! Just wish i had know about this shop before, will be using again as one of my main got to shops.
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Verified review
Feb 2, 2023
Fast and reliable delivery at a reasonable price. As always.
Especially this order - the price of the goods was more than attractive. Impossible to resist :)
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Verified review
Feb 6, 2023
Quick service & prompt safe delivery, the product is excellent & as advertised. Thank You.
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Verified review
Feb 27, 2023
Thank you verry much
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Verified review
Feb 21, 2023
Speedy Delivery
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Verified review
Feb 28, 2023
Todo perfecto
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Verified review
Feb 9, 2023
delivery was on time and within specified period.
but one of the products i bought - BASETECH 7PCS OPENING TOOLS SET was really brittle. - i've not used any of these types of tools before but i would have thought these tools aren't supposed to be so brittle.
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Verified review
Feb 3, 2023
amazing items and fast shipping, the only problem i had is with ups, very unprofessional
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Verified review
Feb 2, 2023
Excellent value, quick delivery via UPS, will definitely use again and highly recommend
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Verified review
Mar 2, 2023
Fast shipping to Ireland !!!!
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Verified review
Feb 2, 2023
Quick dispatch and fast response
Great to solve the issue and quick reply.
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Verified review
Feb 6, 2023
product delivered quite quickly and with friendly driver.
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Verified review
Feb 3, 2023
Meets sales and delivery expectations with excellence
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Verified review
Feb 10, 2023
ordered metabo drill, price was good and delivery ok
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