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conrad.comReviews

: 4,818Good

4.24

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Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Feb 1, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Feb 1, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

689 verified reviews in the last 12 months

4,818 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
15 hours ago
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 Verified review
19 hours ago
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 Verified review
2 days ago
I have ordered 3 items from this company and each time it's been fast delivery ... Good packaging ... I'm very happy working this service
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 Verified review
4 days ago
Conrad seem to be the only people in Europe who sell the A5 binders we needed in the UK and I was a bit put off by the inevitable cost of postage. However, we ordered a few more than we needed as an economy of scale and the folders were delivered really quickly, so the outcome was 10/10 for us.
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 Verified review
5 days ago
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 Verified review
5 days ago
Order: 2004187843, all items returned but not refunded. Tracking: RI328844760BG shows return parcel successfully delivered to Conrad warehouse. Sent my return details by email on Jan. 25 to customer service, they replied: when we receive your return we will process the refund. But the return has been already received by them many days ago. After I explained them the situation they stoped replying to my emails. This not what I expected from store with such high reputation.
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 Verified review
5 days ago
Brilliant - items in stock and a really great price where not available elsewhere in UK. Really quick shipping to UK as well (days only) and superbly packaged. Cannot fault this company.
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 Verified review
6 days ago
Learn English. Stop using UPS. I was told delivery would happen "shortly" in the reference line of the respective email; in the email body it turns out that the delivery schedule was 5 days away. A day before schedule I am told I was not at home during their delivery attempt. So I had to go get the parcel from a collection point. Thank you very much.
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 Verified review
6 days ago
amazing customer service. fast delivery and reliable tracking.
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 Verified review
8 days ago
The Hoist was damaged on delivery. I requested the Hoist be packaged securely, but it was not and is damaged just like the last order I made so will need to be returned. In addition I ordered two Hoists, only one has arrived although two electrical leads were sent, where is the other Hoist? I will add customer services were very good at replacing the last one, it is just a shame someone has not taken the care to package them correctly in the first place.
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8 days ago
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 Verified review
12 days ago
The delivery was a day later than estimated, and the UPS site was a little confusing, indicating “address incomplete” or similar. The website didn’t have an easy means of clarifying the address details, but the package did arrive . I was a bit concerned that it might be returned to sender!
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Answer by conrad.com
10 days ago
Dear Customer, we will be happy to pass on your feedback to the transport service.
 Verified review
12 days ago
Availability and quick response. Required for broken heater during cold snap so appreciate the speed.
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Answer by conrad.com
10 days ago
Dear Customer, thank you for your positive feedback. Enjoy your article.
 Verified review
12 days ago
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Answer by conrad.com
10 days ago
Thank you for the very positive review.
 Verified review
13 days ago
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Answer by conrad.com
10 days ago
Thank you for the very positive review.
 Verified review
13 days ago
The only place I could find in the world ( literally) who could supply this part I needed, arrived today, fitted and works brilliantly, will certainly use again. Thank You.
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Answer by conrad.com
10 days ago
Thank you for your positive feedback and enjoy using your product. We are always striving for a wide range of products.
 Verified review
13 days ago
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Answer by conrad.com
10 days ago
Thank you for your positive feedback.
 Verified review
13 days ago
Appareil facile à utiliser. Le son est bon mais pourrait être améliorer car il y a peu de différence entre les différents choix de l'équaliseur. Le format de l'horloge pourrait être proposé en numérique Des fonds d'écran couleur pourraient être proposés pour l'affichage de l'horloge
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Answer by conrad.com
10 days ago
Cher client, Nous vous remercions pour votre commentaire sur votre produit. Nous nous ferons un plaisir de transmettre vos suggestions au fabricant.
 Verified review
Jan 19, 2023
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Answer by conrad.com
10 days ago
Thank you for the positive feedback.
 Verified review
Jan 18, 2023
The great choice of pioneering innovative products, the speed, the accuracy and the environmentally friendly packing methods and materials.
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Answer by conrad.com
10 days ago
Thank you for your positive feedback. We are always trying to ensure our article variety and strive for sustainable factors.