conrad.comReviews:
317 reviews in the last 12 months5,389 total reviews
Good
TrustmarkValid
Most relevant positive review
Apr 23, 2024
Verified review
The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.
Read more
Most relevant negative review
Apr 8, 2024
Verified review
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
Read more
Reviews for conrad.com
Nov 13, 2023
Verified review
I would like faster delivery
Report review
Answer by conrad.com
Nov 15, 2023
Dear Customer,
thank you very much for your positive feedback.
Nov 13, 2023
Verified review
Good comunication!
Report review
Answer by conrad.com
Nov 15, 2023
Dear Customer,
thank you very much for your positive feedback.
Nov 10, 2023
Verified review
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for the positive feedback.
Nov 7, 2023
Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Nov 7, 2023
Verified review
I definitely recommend that site for ordering! They updating you with every step from they time you order, the order came really fast via USP with very low cost . I would definitely re order again if i need something
Report review
Answer by conrad.com
Nov 11, 2023
Dear customer,
Thank you for your positive feedback.
Nov 2, 2023
Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Nov 2, 2023
Verified review
Todo correcto
Report review
Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback
Nov 1, 2023
Verified review
Never received the package
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.
Nov 1, 2023
Verified review
Canon GX5050 at very competitive price. Ordering was easy. Dispatch & tracking was excellent - delivered by UPS on schedule.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you very much for your positive feedback.
Oct 24, 2023
Verified review
More than professional!
Order accepted, confirmed, keeping me informed about delivery! Nothing more to expect.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you very much for your positive feedback.