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conrad.com
Reviews:

321 reviews in the last 12 months5,298 total reviews  

4.48
Good

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Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Apr 23, 2024
 Verified review

Broken bulbs and bad communication

First of all, the communication is very bad and the response is limited. was not able even to call and speak to them through the phone to clear the shipping out. second the packing is really bad, the bulbs are not packed the proper way with bubbles so they don't break. I received like 7 broken bulbs. I really did not like the whole thing. Regards,
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Answer by conrad.com
Jun 26, 2024
Dear Customer, we apologize for the negative experience. If items arrive damaged, we will initiate subsequent deliveries free of charge, as in your case. We hope that you are satisfied with the subsequent delivery.
Apr 19, 2024
 Verified review
Hi, Really fast delivery. Rgds Timo
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 17, 2024
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May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 16, 2024
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May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 15, 2024
 Verified review
excellent communication from customer services . smooth delivery . arrived on time . lovely product . kettle .
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 11, 2024
 Verified review
Great communication great service ⭐⭐⭐⭐⭐
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 9, 2024
 Verified review
You promised to add my phone number and you didn't. It took me a day to track it down
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Apr 9, 2024
 Verified review
It is a very great shopping experience. The international transportation is also very rapid.
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 8, 2024
 Verified review
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
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Apr 6, 2024
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May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 5, 2024
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May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 5, 2024
 Verified review
Very satisfied with purchase,everything done professionally,many thanks.
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 5, 2024
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May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 3, 2024
 Verified review
The delivery was late I think because my full address was not updated. Anyway the package did arrive but it was touch and go . I think the store should update/change there shipping arrangements. Regards Marcus Wilson.
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 2, 2024
 Verified review
Overall good and satisfied
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 28, 2024
 Verified review
Envoi rapide et soigné, très bon articles, merci beaucoup.
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 27, 2024
 Verified review

I express my satisfaction with my first purchase from your company.

Hello ! I did not expected from you to be so promptly. I am very, very pleased with your service. DATE march 27, 2024 Sincerely Thank you
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May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 22, 2024
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May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 20, 2024
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May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 19, 2024
 Verified review
Professional reliable service. Quality products.
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.