conrad.comReviews:
330 reviews in the last 12 months5,315 total reviews
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Most relevant positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Most relevant negative review
Sep 26, 2023
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Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
May 3, 2024
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
May 2, 2024
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
May 2, 2024
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 30, 2024
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Perfect
delivery and delivery time was perfect.
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 29, 2024
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 29, 2024
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Best seller- high quality and good prices
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 28, 2024
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fast shipping, affordable price, safely packed, thank you
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 27, 2024
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 26, 2024
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 24, 2024
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Packaging arrived broken.
Conrad does not take calls from outside Austria.
Conrad ask to contact Sales@Conrad.com who does not respond.
STAY AWAY FROM THIS SELLER
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
we apologize for the negative experience. If items arrive damaged, our customer service will respond to these complaints.
Conrad International does not offer a telephone service but a written service. Your issue was also resolved in this way.
Apr 23, 2024
Verified review
very easy to order and pay for my camera ups delivered on the day on time good service all round
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Answer by conrad.com
May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 23, 2024
Verified review
Broken bulbs and bad communication
First of all,
the communication is very bad and the response is limited. was not able even to call and speak to them through the phone to clear the shipping out.
second the packing is really bad, the bulbs are not packed the proper way with bubbles so they don't break. I received like 7 broken bulbs.
I really did not like the whole thing.
Regards,
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
we apologize for the negative experience. If items arrive damaged, we will initiate subsequent deliveries free of charge, as in your case. We hope that you are satisfied with the subsequent delivery.
Apr 19, 2024
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Hi,
Really fast delivery.
Rgds Timo
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 17, 2024
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 16, 2024
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 15, 2024
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excellent communication from customer services . smooth delivery . arrived on time .
lovely product . kettle .
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May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 11, 2024
Verified review
Great communication great service ⭐⭐⭐⭐⭐
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Answer by conrad.com
May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 9, 2024
Verified review
You promised to add my phone number and you didn't.
It took me a day to track it down
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Apr 9, 2024
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It is a very great shopping experience. The international transportation is also very rapid.
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Answer by conrad.com
May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 8, 2024
Verified review
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
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