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Apr 23, 2024
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The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
Dear Sir or Madam,
when I entered the address in the profile, I received a message that the system does not recognize the address. I wrote my address three times for the system to apparently accept the address. I have made more than 500 purchases online and it has never happened that the seller changed my address or did not accept it. Correct adrress is:
Sumecani
Ivanicgradska 57
10313 Graberje Ivanicko
Where did you find Opatinec that is at invoice.
I was in Conrad shops more than 200 times.
After this experience with your online sales, I will buy from you things that only you in the world sell, only if my life depends on it.
On each picture is a different address.
Best regards
Goran Sepac
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Oct 16, 2024
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The item was available when I placed the order, and at the end it took more than 4 week to arrive
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Oct 16, 2024
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I received an email saying my order has arrived. It has not arrived.
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Oct 2, 2024
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UPS delivery totally worthless.
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Oct 1, 2024
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Even thought that UPS claims that the packet 1Z9337FF6800930537 has been delireved on October 1st, 6 pm, I have not received anything. Yesterday they claimed that they have tried to deliver packet, but nobody was home. This is not true either as I work from home.
You say they have delivered my order. I have not got it yet!
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Aug 15, 2024
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Jul 23, 2024
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There is a lack on the package.
We only received 1 roll instead of 3.
Could you please repare that?
Thank you.
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Answer by conrad.com
Sep 19, 2024
Dear Customer,
please contact our customer service using the order number.
Jul 18, 2024
Verified review
I purchased a motorised tv bracket which when it arrived I had to pay over £50 import duties. When I opened it the power supply was missing. I contacted Conrad immediately and submitted photos. I heard nothing for three weeks so I went onto their website and opened a 'ticket', I received an email back stating it was already being dealt with under a different ticket number. I emailed them again and was told I could return the whole item or take a standard power supply, I replied I would accept this. I heard nothing for a further 3 weeks, I emailed them again, nothing so I opened another ticket via the website then received an email saying they were awaiting my reply, so I replied to the email I would accept, nothing for a week, so I replied to the email again, nothing so went to the website opened another ticket and accepted. It appears that replying to their emails they randomly acknowledge. Finally received a power supply two weeks later and it is a generic psu with variable connections, not the original psu for the item I purchased.
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Jul 18, 2024
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Jul 10, 2024
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Jul 8, 2024
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Very high price compare to Amazon
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Jun 21, 2024
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CONRAD Order Nummer: 2010720378
wurde NICHT GELIEFERT !
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Answer by conrad.com
Jun 26, 2024
Sehr geehrter Kunde,
Ihre Sendung
1Z9337FF6800897913
Zugestellt am
Mittwoch, Juni 19 um 9:58 um Büro
Entgegengenommen von:
JORGE DIAZ
Jun 21, 2024
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May 29, 2024
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Comunication was very poor
Payment receipt was sent last apr 30th, but in may 14th We did receive an email with CANCEL PROFORMA, We had to resend payment.
Comunication was very poor.
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
this is because a proforma invoice is canceled because a real invoice is issued instead. Proforma invoices are only valid for prepayment and not as a final invoice.
May 16, 2024
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My order contains 10 item, I have received ONE. When ordering nothing was mentioned about these items not being in stock. A very poor service.
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
In the cases mentioned, our customer service will respond and offer an appropriate solution.
May 10, 2024
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May 7, 2024
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The delivery took 5 days longer and risked to be returned because the delivery person was not communicated to UPS. I mentioned "Elöd Kincses" as delivery person (it appears in the order under my account) but your email confirming the shipment only mentions the company name.
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
the address data will be adopted as initiated by the customer in the webshop. In the case of international shipping, there may be delays due to customs checks and other clarifications. We ship exclusively with UPS and do not offer a choice of carrier.
Apr 24, 2024
Verified review
Packaging arrived broken.
Conrad does not take calls from outside Austria.
Conrad ask to contact Sales@Conrad.com who does not respond.
STAY AWAY FROM THIS SELLER
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
we apologize for the negative experience. If items arrive damaged, our customer service will respond to these complaints.
Conrad International does not offer a telephone service but a written service. Your issue was also resolved in this way.