conrad.com

Reviews:

I purchased a motorised tv bracket which when it arrived I had to pay over £50 import duties. When I opened it the power supply was missing. I contacted Conrad immediately and submitted photos. I heard nothing for three weeks so I went onto their website and opened a 'ticket', I received an email back stating it was already being dealt with under a different ticket number. I emailed them again and was told I could return the whole item or take a standard power supply, I replied I would accept this. I heard nothing for a further 3 weeks, I emailed them again, nothing so I opened another ticket via the website then received an email saying they were awaiting my reply, so I replied to the email I would accept, nothing for a week, so I replied to the email again, nothing so went to the website opened another ticket and accepted. It appears that replying to their emails they randomly acknowledge. Finally received a power supply two weeks later and it is a generic psu with variable connections, not the original psu for the item I purchased.

Thanks for the feedback. Actually all the products are excellent but I have had problems with the shipping to my country. First because they send the order in parts and that generates additional costs when I pick up the packages at UPS, that is exactly what happened with my last order and due to UPS errors I had to pay an additional 100 dollars that I had initially considered, apart from the fact that a tool box came damaged because the grouping in boxes does not have plastic or any material that protects the products. Thank´s Edwin

Speed of delivery

Conrad's website failed to mention anything about import tax being payable to the UK when I ordered an item. I contacted Conrad via their online help system about this, but did not receive any acknowledgement or reply.

There is a lack on the package. We only received 1 roll instead of 3. Could you please repare that? Thank you.

Very high price compare to Amazon

Payment receipt was sent last apr 30th, but in may 14th We did receive an email with CANCEL PROFORMA, We had to resend payment. Comunication was very poor.

CONRAD Order Nummer: 2010720378 wurde NICHT GELIEFERT !

You need to include the telephone number of the recipient on the package label. I was also expecting the whole order to be delivered, not in two parts. Apart from that a time efficient delivery to an EU country, and I’m happy I have found a company that sells Hellermanntyton products in small Minimum Quantities. 👍

The delivery took 5 days longer and risked to be returned because the delivery person was not communicated to UPS. I mentioned "Elöd Kincses" as delivery person (it appears in the order under my account) but your email confirming the shipment only mentions the company name.

My order contains 10 item, I have received ONE. When ordering nothing was mentioned about these items not being in stock. A very poor service.