conrad.comReviews:
295 reviews in the last 12 months5,216 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
RT
Robert T.
Raaba-Grambach
Dec 20, 2023
Verified review
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
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CV
Chris v.
Den Haag
Dec 1, 2023
Verified review
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Dec 5, 2023
Verified review
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
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Answer by conrad.com
Dec 7, 2023
Dear Customer,
please contact sales@conrad.com with your customer number and order number to check your complaint.
Jun 6, 2023
Verified review
Quantity received is short of 10pcs out of 24pcs we order.
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Jul 4, 2023
Verified review
We did not got the shipment. Where is it?
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Oct 12, 2023
Verified review
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
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Answer by conrad.com
Nov 1, 2023
Dear Customer,
please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.
Jul 13, 2023
Verified review
I've requested to cancelled the order same but still processed and dispatched.
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Answer by conrad.com
Nov 11, 2023
Dear customer,
for stock items, the order is made available just a few hours after the order is placed. Cancellation is no longer possible after delivery.
Sep 25, 2023
Verified review
We received the power supply bended from the back.
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Answer by conrad.com
Nov 1, 2023
Dear Customer,
please report this case to our customer service support@conrad.com. Please provide your customer number and your invoice number. No request has been received for this case.
Nov 1, 2023
Verified review
Never received the package
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.