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conrad.comReviews

: 4,818Good

4.24

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with Buyer Protection

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Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Feb 1, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Feb 1, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

689 verified reviews in the last 12 months

4,818 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
Dec 10, 2022
Rate quoted online & Proforma Submitted amount differs, Conrad people does'n;t understand Customer comfort or uncomfort zone
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. Please be assured that we have the customer's best interests in mind. Unfortunately we are not able to tend to this issue over this platform, so please send us a mail to sales@conrad.com. Kind regards, Your Conrad Customer Service Team
 Verified review
Dec 9, 2022
For the future please use national post service instead of UPS. I had to pay fees... Cheers
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! We will gladly forward your suggestion for improvement to our quality management team. Kind regards, Your Conrad Customer Service Team
 Verified review
Dec 8, 2022
 
Problem with delivery due to uncorrect label issued by your staff
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 Verified review
Dec 7, 2022
first problem my e-mail was already registred but I only have used conrad.se. Next problem I couldn't register my order. Katrin Wolbang fixed it and help to get a proforma invoice that I paid. Next problem my second parcel was held at custom after some days I was looking at UPS detail, they need to contact me. I send them may phone number and they contacted me for my passport or nif number. After that I received my parcel if I payed custom 50 Euro. Whay did'nt UPS hade my phone and e-mail and inform me about custom fee?
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Answer by conrad.com
Dec 7, 2022
Good day, thank you for your feedback. Firstly we want to apologize for all inconveniences caused. Unfortunately we are not able to tend to this issue on this platform. A responsible employee will get back to you as soon as possible. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Dec 6, 2022
There was some problem with delivery, but finaly resolved
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Answer by conrad.com
Dec 7, 2022
Good day, thank you for your feedback! We are glad that you are satisfied with our services, albeit there were initial complications with the delivery. Kind regards, Your Conrad Customer Service Team
 Verified review
Dec 4, 2022
Everything arrived as expected, there were a few delays but bottom line, it was a good customer experience
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 Verified review
Dec 1, 2022
Efficent
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 Verified review
Nov 26, 2022
My goods got stuck in customs due to incomplete information. After the shippers failed to get the info from Conrad, they contacted me directly. Led to a extra week's shipping time. The goods were partially damaged. I contacted Conrad three days ago to ask about having the damaged part replaced, but have still not heard.
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 Verified review
Nov 21, 2022
Ich musste Zoll zahlen. Bei der Bestellung wurde das nicht angegeben!
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 Verified review
Nov 19, 2022
Do not get prior information about custom duty paid and did not get delivery at my door step. I have to go on road to take delivery
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 Verified review
Nov 16, 2022
Hard to reach. No response on email phone number is unavailable.
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 Verified review
Nov 16, 2022
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 Verified review
Nov 15, 2022
Before placing the order, I asked for confirmation that the products are in stock. I received confirmation on 29.08.2022 that the products are in stock. A rather large part of the order was not in stock and we haven’t yet received the order. I have not received even an email related to this. I sent 2 emails but I didn't receive any reply. I didn't think that a company like Conrad lends itself to such things. To put on the website that the products are in stock, to confirm in writing that the products are in stock and not to have the products in stock and not to even send an email informing you of the real situation, is incomprehensible. The problem is that I really need these products and I chose Conrad because they confirmed that they have them in stock.
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 Verified review
Nov 10, 2022
The dust bag is not serviceable, this is an expensive unit.
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Answer by conrad.com
Nov 11, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for any inconveniences caused. Unfortunately we are not able to resolve this issue over this platform, so please send us a mail to sales@conrad.com, so we can look into it. Thank you in advance. Your Conrad Customer Service Team
 Verified review
Nov 10, 2022
Chaos ! Pell-mell ! One order ... three invoices ... three parcels! ten days for delivery .... and not all arrived. total disappointment !
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Answer by conrad.com
Nov 10, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. We regret that your order arrived separately. Your critique will be forwarded to our quality management team. If there are any unresolved issues regarding this, please send us a mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Nov 7, 2022
Hi, You should have possibility to choose express delivery
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Answer by conrad.com
Nov 8, 2022
Good day, thank you for your feedback! We will gladly forward your suggestion for improvement to our quality management team. Have a nice day, Your Conrad Customer Service Team
 Verified review
Nov 2, 2022
problem invoice TVA
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. Unfortunately we are not able to tend to this issue on this platform, so please send us an email to sales@conrad.com. Thank you in advance. Your Conrad Customer Service Team
 Verified review
Oct 31, 2022
Poor customer service Still haven’t received the return cost (as promised). No response from customer service. Order number- 2002335823
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your message. Your order 2002335823 has already been returned and refunded. We apologize for any inconveniences caused and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
Oct 20, 2022
Package not delivered with me
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your review. We apologize that you have not yet received your order. Unfortunately we are not able to tend to this issue over this platform, so please send us a mail to sales@conrad.com, so we can look into it. We thank you for your patience. Your Conrad Customer Service Team
 Verified review
Oct 19, 2022
Still haven’t received the return cost (as promised before) even after sending multiple emails. Order number- 2002335823
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your message. Your order 2002335823 has already been returned and refunded. We apologize for any inconveniences caused and hope to convince you of our improvements in the future. Your Conrad Customer Service Team