conrad.com- Logo - reviews

conrad.com
Reviews:

313 reviews in the last 12 months5,267 total reviews  

4.49
Good

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

Sort by  
Latest first
(241)
(15)
(21)
Reset
Feb 29, 2024
 Verified review
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 28, 2024
 Verified review

Exceptional Service and Quality: My Experience with Conrad's Online Store

I recently had the pleasure of ordering a Panasonic SD-YR2540 bread maker from Conrad's online store, and I feel compelled to share my experience, especially considering the challenges of finding a wide selection of home appliances here in Cyprus. Finding this specific bread maker model on the island was a bit of a mission impossible, with only older models available at significantly higher prices. My discovery of Conrad, a German online store with reasonable shipping rates to Europe, was a game-changer. They listed the bread maker at an unbeatable price of €255, plus €16 for delivery to Cyprus. Initially, the model was out of stock, but Conrad promptly informed me via email, setting a transparent and communicative tone right from the start. Curious about the delivery timeline, I reached out, and their customer service was quick to respond, impressing me with their efficiency. When the bread maker was back in stock, they didn't hesitate to ship it immediately, keeping me in the loop throughout the process. The package arrived at my doorstep just two days later, a feat that I found incredibly impressive for a mere €16 shipping fee. The bread maker itself was in pristine condition, and the bread it produces is nothing short of incredible. My experience with Conrad has been overwhelmingly positive, not just because of the product, but due to their exemplary customer service and the ease of the entire process. For those residing in areas where home appliance options are limited, I cannot recommend Conrad enough. Their efficiency, transparency, and the quality of their products have made me a satisfied customer. Danke!
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 28, 2024
 Verified review
Conrad is best , product is super good !
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 27, 2024
 Verified review
after sales service and availability
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 26, 2024
 Verified review
Excellent service!
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 23, 2024
 Verified review
Received printer but none UK plug so can't use it 😢
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, all our products are EU plug. Please contact the customer service to initiate a returns process.
Feb 22, 2024
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Feb 22, 2024
 Verified review
very fast delivery
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 20, 2024
 Verified review
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 20, 2024
 Verified review
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Feb 16, 2024
 Verified review
box came in damaged and open but luckily non of the content was missing
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise for the circumstances which were apparently caused during transport. Please contact our customer service to solve the problem.
Feb 16, 2024
 Verified review
Nagyra ertekelem a minosegi munkat, a csomagolast, a kapcsolat fenntartast a vevovel. Minden elusmeresem. Koszonom. Aida Kovacs
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 15, 2024
 Verified review
Very quick delivery to Spain. Thank you.
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 14, 2024
 Verified review
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 13, 2024
 Verified review
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 13, 2024
 Verified review

Damage envelope Conrad (UPS)- Order number: 2009165524

Good morning, According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing. Invoice 9759909139 Order number: 2009165524 Item 1570224 – Qty: 2 (1) received Item 1570224 – Qty: 2 (2) received, 1 opened – look attached photo. you can contact us to the following email address: yordan.becerra@fizoptika.com alison.agius@fizoptika.com
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, you contacted our customer service department with this request on 14 February and the problem was resolved by us on 15 February. Thank you for your patience and understanding.
Feb 12, 2024
 Verified review
timely delivery & item mas described
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 12, 2024
 Verified review
Tuote OK. Paketti tuli sovitusti.
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 9, 2024
 Verified review
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.